How to connect multiple Intercom accounts to Claude

Claude's built-in Intercom connector works well if you use one Intercom account. But when you connect a second account, it replaces the first.

If you manage separate Intercom accounts for different products, regions, or business units, that quickly becomes frustrating.

Composio fixes this by keeping each Intercom account separate and giving it a simple name, such as intercom-1, intercom-2, or intercom-3. Claude can then use the right Intercom account when you mention that name.

• One Composio connector in Claude
• Two or more Intercom accounts connected behind it
• A clear name for each account
• The ability to work in the right Intercom account from a single Claude chat

For example:

Search my intercom-1 and intercom-2 Intercom accounts for anything that needs my attention from the last 7 days. Tell me which account each item came from.

Using the intercom-1 account, add tag 'VIP' to contact John Doe.

• A Claude account
• A free Composio account
• Access to each Intercom account you want to connect

If you use Claude Free, you can have one custom connector. If you already use that slot, you will need to remove the existing custom connector first.

If you use Claude Team or Enterprise, an Owner may need to add the connector for the organisation. Each member can then connect their own accounts.

Step 1: Add Composio to Claude (one-time process)

1. Click the button below. This will take you to the Claude Custom Connector modal.

Add to Claude

2. Click Continue

3. In the next modal, click Add

4. It will take you to the authentication page. Sign in to Composio and approve the connection.

Then return to Claude and make sure Composio is enabled.

Step 2: Connect your first Intercom account

In a new Claude chat, type:

Connect my intercom-1 Intercom account to Composio. Call it intercom-1.

Claude will give you a sign-in link.

1. Click the link.
2. Sign in to your intercom-1 Intercom account.
3. Review and approve Intercom's permission request.
4. Return to Claude.

Claude should confirm that the account is connected.

The name intercom-1 is how Claude knows which Intercom account to use. Choose short, obvious names. Good examples include:

• intercom-1
• intercom-2
• intercom-3

Step 3: Connect your second Intercom account

In the same Claude chat, type:

Connect another Intercom account. Call it intercom-2.

Claude will give you a new sign-in link.

1. Open the link.
2. Sign in to the second Intercom account.
3. Review and approve Intercom's permission request.
4. Return to Claude.

Claude should confirm that intercom-2 is connected.

Important: Check that Intercom is showing the second account before you approve access. If the wrong account appears, sign out or open the link in an incognito or private window.

Repeat this step for every other Intercom account you want to add. Give each connection a short, descriptive name such as intercom-1, intercom-2, intercom-3, or client-acme.

Step 4: Check your connected Intercom accounts

Ask Claude:

List my connected Intercom accounts in Composio. Show each account's name and connection status.

You should see every account you added, and each connection should show as ACTIVE.

For an extra check, ask:

Show the account email or ID and the account name for each connected Intercom account.

This helps you confirm that every label points to the correct Intercom account and that you did not connect the same account twice.

Step 5: Use the right Intercom account

Mention the account name whenever you ask Claude to work with Intercom. This is especially important when an action could change data.

Review activity across accounts

Check intercom-1 and intercom-2 for anything new in Intercom from the last 14 days. Group the results by account.

Assign open conversation #123 to support team

Using the intercom-1 account, assign open conversation #123 to support team.

Create note for contact Emily about refund

Using the intercom-2 account, create note for contact Emily about refund.

Find something across accounts

Search all connected Intercom accounts for customer@example.com. Show which account it appears in and summarise the latest activity.

For actions such as creating, changing, or deleting data, ask Claude to show you the planned action first and wait for your confirmation.

Add this to your Claude preferences or project instructions, replacing the examples with your own account names:

My Intercom accounts are: intercom-1 = my main account, intercom-2 = my second account, and intercom-3 = a client account. Always use the named account when I specify one. If I do not name an account, ask me which one to use. Before creating, changing, or deleting anything, show me the planned action and wait for confirmation.

If Claude's built-in Intercom connector is also enabled, Claude may use it instead of Composio. For a clearer setup, turn off the built-in connector or explicitly tell Claude to use Intercom through Composio.

The chat method is the quickest way to connect accounts. Use the dashboard when you want to add, rename, reconnect, or remove a connection.

1. Go to dashboard.composio.dev.

2. Sign in with the same Composio account you connected to Claude.
3. Open For You from the product switcher.
4. Find Intercom.
5. Click Connect and complete the Intercom authorisation flow.
6. Click Connect again to add another Intercom account. Composio keeps it as a separate connection instead of replacing the first.
7. Give each connection a clear label, such as intercom-1, intercom-2, or intercom-3.

If Intercom opens the wrong account during authorisation, sign out first or use an incognito or private window.

From the dashboard, you can also:

• Rename a connection when a default label such as intercom-2 is no longer useful.
• Disconnect or delete an account you no longer want Claude to access.
• Re-authorise an expired or revoked connection.