How to integrate Intercom MCP with OpenClaw

OpenClaw is the fastest growing agent harness out there, which can work 24/7 to automate almost any kind of tasks. However, its capabilities are limited to the tools it has access to. Composio allows your OpenClaw to access Intercom with authentication management handled for you. You can execute actions on Intercom via your favorite OpenClaw interface (Telegram, WhatsApp, TUI, etc), whichever you prefer.

Why use Composio?

Apart from a managed and hosted MCP server, you will get:

• Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
• Handling Large tool responses out of LLM context to minimize context rot.
• Dynamic just-in-time access to 20,000 tools across 850+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need.

How to install Intercom with OpenClaw

Using Composio API Key and Setup Prompt

• Go to dashboard.composio.dev/composio/~/connect/clients/openclaw
• Copy the setup prompt

• Run it in your OpenClaw chat interface.
• Authenticate Intercom from the dashboard
• Go back to your OpenClaw interface and start asking questions.

Using OpenClaw/Composio Plugin

1. Install OpenClaw Composio plugin

2. Copy the API Key from dashboard.composio.dev

3. Setup OpenClaw Config

openclaw config set plugins.entries.composio.config.consumerKey "ck_your_key_here"

4. Restart OpenClaw

openclaw gateway restart

5. Go to your chat interface and start asking questions.

6. When prompted, authenticate the app and you're all set.

How It Works

The plugin connects to Composio's MCP server at https://connect.composio.dev/mcp and registers all available tools directly into the OpenClaw agent. Tools are called by name — no extra search or execute steps needed.

If a tool returns an auth error, the agent will prompt you to connect that toolkit at dashboard.composio.dev.

Configuration

{
  "plugins": {
    "entries": {
      "composio": {
        "enabled": true,
        "config": {
          "consumerKey": "ck_your_key_here"
        }
      }
    }
  }
}

The Intercom MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Intercom account. It provides structured and secure access to your customer engagement platform, so your agent can perform actions like managing conversations, tagging contacts, creating articles, and updating company records on your behalf.

• Conversation management and assignment: Let your agent assign conversations to teams or admins, create new conversations, and close them when resolved, streamlining your support workflow.
• Contact tagging and note creation: Effortlessly tag contacts with relevant labels or add detailed notes for context, making customer follow-ups more organized and actionable.
• Automated company and contact updates: Enable your agent to attach contacts to companies, create or update company records, and keep your Intercom data clean and up to date.
• Article and collection creation: Let your agent publish new articles or create help center collections to expand your self-serve support resources without manual effort.
• Subscription and message preferences management: Allow your agent to add or manage subscriptions for contacts, helping you personalize communication and respect user preferences automatically.

Conclusion

You've successfully integrated Intercom with OpenClaw using Composio plugin. Now interact with Intercom directly from your terminal, Web UI, or any messenger app using natural language commands.

Key benefits of this setup:

• Seamless integration across TUI, Web UIs, and Messenger apps like Telegram, WhatsApp, Slack, etc.
• Natural language commands for Intercom operations
• Managed authentication through Composio
• Access to 20,000+ tools across 850+ apps for cross-app workflows
• Programmatic tool calling for complex tool chaining

Next steps:

• Try asking OpenClaw to perform various Intercom operations
• Explore cross-app workflows by connecting more toolkits like Calendar, Slack, Notion, etc.
• Build complex automation scripts that leverage OpenClaw's 24/7 running capabilities