How to integrate Intercom MCP with Claude Code

Manage your Intercom directly from Claude Code with zero worries about OAuth hassles, API-breaking issues, or reliability and security concerns. You can do this in two different ways: Via Composio Connect - Direct and easiest approach Via Composio SDK - Programmatic approach with more control

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Intercom is a customer messaging platform for live chat and support automation. It helps businesses engage, convert, and support customers at scale.

133 Tools

Introduction

Manage your Intercom directly from Claude Code with zero worries about OAuth hassles, API-breaking issues, or reliability and security concerns.

You can do this in two different ways:

  1. Via Composio Connect - Direct and easiest approach
  2. Via Composio SDK - Programmatic approach with more control

Also integrate Intercom with

ChatGPTOpenAI Agents SDKClaude Agent SDKClaude CoworkCodexOpenCodeCursorVS CodeOpenClawHermesCLIGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexCrewAI

Why use Composio?

  • Only one MCP URL to connect multiple apps with Claude Code with zero auth hassles.
  • Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
  • Handling Large tool responses out of LLM context to minimize context rot.
  • Dynamic just-in-time access to 20,000 tools across 1000+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need.

Connecting Intercom to Claude Code using Composio

1. Add the Composio MCP to Claude

Terminal

2. Start Claude Code

bash
claude

3. Open your MCP list

bash
/mcp

4. Select Composio and click on Authenticate

Select Composio and click Authenticate

5. This will redirect you to the Composio OAuth page. Complete the flow by authorizing Composio and you're all set.

Composio OAuth authorization page
Composio authorization complete
Ask Claude to connect to your account and authenticate via the link

What is the Intercom MCP server, and what's possible with it?

The Intercom MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Intercom account. It provides structured and secure access to your customer engagement platform, so your agent can perform actions like managing conversations, tagging contacts, creating articles, and updating company records on your behalf.

  • Conversation management and assignment: Let your agent assign conversations to teams or admins, create new conversations, and close them when resolved, streamlining your support workflow.
  • Contact tagging and note creation: Effortlessly tag contacts with relevant labels or add detailed notes for context, making customer follow-ups more organized and actionable.
  • Automated company and contact updates: Enable your agent to attach contacts to companies, create or update company records, and keep your Intercom data clean and up to date.
  • Article and collection creation: Let your agent publish new articles or create help center collections to expand your self-serve support resources without manual effort.
  • Subscription and message preferences management: Allow your agent to add or manage subscriptions for contacts, helping you personalize communication and respect user preferences automatically.

Connecting Intercom via Composio SDK

Composio SDK is the underlying tech that powers Rube. It's a universal gateway that does everything Rube does but with much more programmatic control. You can programmatically generate an MCP URL with the app you need (here Intercom) for even more tool search precision. It's secure and reliable.

How the Composio SDK works

The Composio SDK follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Step by step10 STEPS
1

Prerequisites

Before starting, make sure you have:
  • Claude Pro, Max, or API billing enabled Anthropic account
  • Composio API Key
  • A Intercom account
  • Basic knowledge of Python or TypeScript
2

Install Claude Code

bash
# macOS, Linux, WSL
curl -fsSL https://claude.ai/install.sh | bash

# Windows PowerShell
irm https://claude.ai/install.ps1 | iex

# Windows CMD
curl -fsSL https://claude.ai/install.cmd -o install.cmd && install.cmd && del install.cmd

To install Claude Code, use one of the following methods based on your operating system:

3

Set up Claude Code

bash
cd your-project-folder
claude

Open a terminal, go to your project folder, and start Claude Code:

  • Claude Code will open in your terminal
  • Follow the prompts to sign in with your Anthropic account
  • Complete the authentication flow
  • Once authenticated, you can start using Claude Code
Claude Code initial setup showing sign-in prompt
Claude Code terminal after successful login
4

Set up environment variables

bash
COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here

Create a .env file in your project root with the following variables:

  • COMPOSIO_API_KEY authenticates with Composio (get it from Composio dashboard)
  • USER_ID identifies the user for session management (use any unique identifier)
5

Install Composio library

npm install @composio/core dotenv

Install the Composio TypeScript library to create MCP sessions.

  • @composio/core provides the core Composio functionality
  • dotenv loads environment variables from your .env file
6

Generate Composio MCP URL

import 'dotenv/config';
import { Composio } from '@composio/core';

const { COMPOSIO_API_KEY, USER_ID } = process.env;

if (!COMPOSIO_API_KEY || !USER_ID) {
  throw new Error('COMPOSIO_API_KEY and USER_ID required in .env');
}

const composioClient = new Composio({ apiKey: COMPOSIO_API_KEY });

const composioSession = await composioClient.create(USER_ID, {
  toolkits: ['intercom'],
});

const composioMcpUrl = composioSession?.mcp.url;

console.log(`MCP URL: ${composioMcpUrl}`);
console.log(`\nUse this command to add to Claude Code:`);
console.log(`claude mcp add --transport http intercom-composio "${composioMcpUrl}" --headers "X-API-Key:${COMPOSIO_API_KEY}"`);

Create a script to generate a Composio MCP URL for Intercom. This URL will be used to connect Claude Code to Intercom.

What's happening
  • We import the Composio client and load environment variables
  • Create a Composio instance with your API key
  • Call create() to create a Tool Router session for Intercom
  • The returned mcp.url is the MCP server URL that Claude Code will use
  • The script prints this URL so you can copy it
7

Run the script and copy the MCP URL

node --loader ts-node/esm generate_mcp_url.ts
# or if using tsx
tsx generate_mcp_url.ts

Run your TypeScript script to generate the MCP URL.

  • The script connects to Composio and creates a Tool Router session
  • It prints the MCP URL and the exact command you need to run
  • Copy the entire claude mcp add command from the output
8

Add Intercom MCP to Claude Code

bash
claude mcp add --transport http intercom-composio "YOUR_MCP_URL_HERE" --headers "X-API-Key:YOUR_COMPOSIO_API_KEY"

# Then restart Claude Code
exit
claude

In your terminal, add the MCP server using the command from the previous step. The command format is:

  • claude mcp add registers a new MCP server with Claude Code
  • --transport http specifies that this is an HTTP-based MCP server
  • The server name (intercom-composio) is how you'll reference it
  • The URL points to your Composio Tool Router session
  • --headers includes your Composio API key for authentication

After running the command, close the current Claude Code session and start a new one for the changes to take effect.

9

Verify the installation

bash
claude mcp list

Check that your Intercom MCP server is properly configured.

  • This command lists all MCP servers registered with Claude Code
  • You should see your intercom-composio entry in the list
  • This confirms that Claude Code can now access Intercom tools

If everything is wired up, you should see your intercom-composio entry listed:

Claude Code MCP list showing the toolkit MCP server
10

Authenticate Intercom

The first time you try to use Intercom tools, you'll be prompted to authenticate.

  • Claude Code will detect that you need to authenticate with Intercom
  • It will show you an authentication link
  • Open the link in your browser (or copy/paste it)
  • Complete the Intercom authorization flow
  • Return to the terminal and start using Intercom through Claude Code

Once authenticated, you can ask Claude Code to perform Intercom operations in natural language. For example:

  • "Add tag 'VIP' to contact John Doe"
  • "Assign open conversation #123 to support team"
  • "Create note for contact Emily about refund"

Complete Code

Here's the complete code to get you started with Intercom and Claude Code:

import 'dotenv/config';
import { Composio } from '@composio/core';

const { COMPOSIO_API_KEY, USER_ID } = process.env;

if (!COMPOSIO_API_KEY || !USER_ID) {
  throw new Error('COMPOSIO_API_KEY and USER_ID required in .env');
}

const composioClient = new Composio({ apiKey: COMPOSIO_API_KEY });

const composioSession = await composioClient.create(USER_ID, {
  toolkits: ['intercom'],
});

const composioMcpUrl = composioSession?.mcp.url;

console.log(`MCP URL: ${composioMcpUrl}`);
console.log(`\nUse this command to add to Claude Code:`);
console.log(`claude mcp add --transport http intercom-composio "${composioMcpUrl}" --headers "X-API-Key:${COMPOSIO_API_KEY}"`);

Conclusion

You've successfully integrated Intercom with Claude Code using Composio's MCP server. Now you can interact with Intercom directly from your terminal using natural language commands.

Key features of this setup:

  • Terminal-native experience without switching contexts
  • Natural language commands for Intercom operations
  • Secure authentication through Composio's managed MCP
  • Tool Router for dynamic tool discovery and execution

Next steps:

  • Try asking Claude Code to perform various Intercom operations
  • Add more toolkits to your Tool Router session for multi-app workflows
  • Integrate this setup into your development workflow for increased productivity

You can extend this by adding more toolkits, implementing custom workflows, or building automation scripts that leverage Claude Code's capabilities.

TOOLS

Supported Tools

Every Intercom action and event your agent gets out of the box.

Add subscription to a contact

You can add a specific subscription to a contact.

Add tag to contact

Tool to add a tag to a contact in Intercom.

Archive contact

Tool to archive a single contact in Intercom.

Assign conversation

Assigns a conversation to a specific admin or team in Intercom.

Attach contact to company

Tool to attach a contact to a company in Intercom.

Attach contact to conversation

Tool to attach a contact participant to a conversation on behalf of admin or contact.

Attach tag to conversation

Tool to add a tag to a specific conversation in Intercom.

Attach tag to ticket

Tool to add a tag to a ticket in Intercom.

Block contact

Tool to block a single contact in Intercom.

Cancel data export

Tool to cancel an active content data export job.

Close conversation

Closes a conversation in Intercom, marking it as resolved.

Create a collection

You can create a new collection by making a POST request to `https://api.

Create an article

You can create a new article by making a POST request to `https://api.

Create a note

You can add a note to a single contact.

Create contact

Tool to create a new contact in Intercom workspace.

Create content import source

Tool to create a new content import source for the Fin Content Library.

Create conversation

Creates a new conversation in Intercom.

Create data attribute

Tool to create a custom data attribute for contacts or companies.

Create data event

Tool to submit a data event to Intercom to track user activities.

Create data export

Tool to initiate an async data export job for message content.

Create external page

Tool to create an external page in Fin Content Library or update an existing page by external ID.

Create help center section

Tool to create a new help center section within a collection.

Create internal article

Tool to create a new internal article for team knowledge sharing.

Create or update a company

You can create or update a company.

Create or update tag

Tool to create or update a tag, and optionally tag/untag companies or tag contacts.

Create ticket

Tool to create a ticket in Intercom to track customer requests and issues.

Create a ticket type

Tool to create a new ticket type that defines the data structure for tracking customer requests.

Create ticket type attribute

Tool to create a new attribute for a ticket type in Intercom.

Create event summaries

Tool to create event summaries for a user to track event occurrences.

Delete a collection

You can delete a single collection by making a DELETE request to `https://api.

Delete a company

You can delete a single company.

Delete an article

You can delete a single article by making a DELETE request to `https://api.

Delete a tag

Tool to delete a tag from Intercom workspace.

Delete a visitor

Tool to delete a visitor from the Intercom workspace.

Delete a contact

Tool to delete a contact from the Intercom workspace.

Delete content import source

Tool to delete a content import source and all its external pages.

Delete external page

Tool to delete an external page from content library and AI answers.

Delete internal article

Tool to delete a single internal article by ID.

Delete ticket

Tool to delete a ticket from the Intercom system.

Detach a contact from tag

Tool to remove a tag from a specific contact in Intercom.

Detach contact from company

Tool to detach a contact from a company in Intercom.

Detach tag from conversation

Tool to remove a tag from a specific conversation in Intercom.

Detach tag from ticket

Tool to remove a tag from a ticket in Intercom.

Download data export

Tool to download content data export from Intercom.

Enqueue create ticket

Tool to enqueue ticket creation for asynchronous processing.

Find a tag

Tool to retrieve details for a specific tag by its ID.

Get a contact

You can fetch the details of a single contact.

Get content import source

Tool to retrieve a content import source by its ID.

Get conversation

Retrieves a specific conversation by ID with all messages and details.

Get entity counts

Tool to retrieve summary counts for Intercom app entities including companies, users, leads, tags, segments, and conversations.

Get custom object instance by external ID

Tool to retrieve a custom object instance by its external_id.

Get external page

Tool to retrieve an external page from Fin Content Library by ID.

Get ticket

Tool to retrieve a ticket from Intercom.

Get a ticket type

Tool to retrieve details for a specific ticket type by its ID.

Identify an admin

You can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology).

Retrieve job status

Tool to retrieve the status of job execution.

List all activity logs

You can get a log of activities by all admins in an app.

List all admins

You can fetch a list of admins for a given workspace.

List all articles

You can fetch a list of all articles by making a GET request to `https://api.

List all collections

You can fetch a list of all collections by making a GET request to `https://api.

List all companies

You can list companies.

List all help centers

You can list all Help Centers by making a GET request to `https://api.

List all macros

Tool to fetch a list of all macros (saved replies) in your workspace for use in automating responses.

List all notes

You can fetch a list of notes that are associated to a contact.

List attached companies for contact

You can fetch a list of companies that are associated to a contact.

List attached contacts

You can fetch a list of all contacts that belong to a company.

List attached segments for companies

You can fetch a list of all segments that belong to a company.

List attached segments for contact

You can fetch a list of segments that are associated to a contact.

List away status reasons

Tool to retrieve all away status reasons for a workspace including deleted ones.

List calls

Tool to list all phone calls from Intercom with pagination support.

List calls with transcripts

Tool to retrieve calls by conversation IDs with transcripts when available.

List company notes

Tool to list all notes associated with a specific company.

List all contacts

Tool to list all contacts (users or leads) in your Intercom workspace with pagination support.

List content import sources

Tool to retrieve all content import sources for the workspace.

List conversations

Lists all conversations from Intercom with pagination support.

List data attributes

Tool to list all data attributes for contacts, companies, and conversations.

List data events

Tool to retrieve a log of data events belonging to a customer.

List external pages

Tool to list all external pages from Fin Content Library.

List help center sections

Tool to fetch a list of all help center sections in descending order by updated_at.

List internal articles

Fetches one page of internal articles from Intercom.

List all news items

Tool to fetch a list of all news items from Intercom.

List all segments

Tool to retrieve all segments defined within a workspace for filtering and categorizing contacts.

List subscriptions for a contact

You can fetch a list of subscription types that are attached to a contact.

List subscription types

Tool to list all subscription types available in the workspace.

List all tags

Tool to fetch all tags for the workspace.

List tags attached to a contact

You can fetch a list of all tags that are attached to a specific contact.

List all teams

Tool to retrieve all teams within a workspace.

List all ticket states

Tool to fetch all ticket states for the workspace.

List all ticket types

Tool to retrieve all ticket types for the workspace.

Merge a lead and a user

You can merge a contact with a `role` of `lead` into a contact with a `role` of `user`.

Register Fin Voice call

Tool to register a Fin Voice call with Intercom.

Remove subscription from a contact

You can remove a specific subscription from a contact.

Remove tag from a contact

You can remove tag from a specific contact.

Reopen conversation

Reopens a closed conversation in Intercom.

Reply to ticket

Tool to reply to a ticket with a message from admin or contact, or with a note for admins.

Reply to conversation

Sends a reply to an existing conversation in Intercom.

Retrieve a collection

You can fetch the details of a single collection by making a GET request to `https://api.

Retrieve a company by id

You can fetch a single company.

Retrieve a help center

You can fetch the details of a single Help Center by making a GET request to `https://api.

Retrieve job status

Tool to retrieve the status of a data export job.

Retrieve a macro

Tool to fetch a single macro (saved reply) by its ID.

Retrieve an admin

You can retrieve the details of a single admin.

Retrieve an article

You can fetch the details of a single article by making a GET request to `https://api.

Retrieve a segment

Tool to retrieve details for a single segment by its ID.

Retrieve companies

You can fetch a single company by passing in `company_id` or `name`.

Retrieve internal article

Tool to retrieve an internal article by ID from Intercom.

Retrieve note

Tool to retrieve details of a single note by its identifier.

Retrieve a team

Tool to retrieve detailed information about a specific team by ID.

Retrieve visitor with user ID

Tool to retrieve a specific visitor's details using their user_id.

Scroll over all companies

The `list all companies` functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply.

Search contacts

Tool to search for contacts using query filters with operators.

Search conversations

Searches for conversations using query string with support for filtering and sorting

Search for articles

You can search for articles by making a GET request to `https://api.

Search internal articles

Searches one page of internal articles in Intercom.

Search tickets

Tool to search tickets in Intercom by filtering attribute values.

Set admin to away

Tool to set an admin to away status in Intercom.

Set an admin to away

You can set an Admin as away for the Inbox.

Show call

Tool to retrieve a single call by ID from Intercom.

Show call transcript

Tool to get call transcript by call ID.

Show contact by external ID

Tool to retrieve a contact by their external ID.

Unarchive contact

Tool to unarchive a previously archived contact in Intercom.

Update a collection

You can update the details of a single collection by making a PUT request to `https://api.

Update a company

You can update a single company using the Intercom provisioned `id`.

Update a contact

You can update an existing contact (ie.

Update an article

You can update the details of a single article by making a PUT request to `https://api.

Update contact

Tool to update an existing contact in Intercom.

Update content import source

Tool to update an existing content import source in Fin Content Library.

Update data attribute

Tool to update an existing data attribute in Intercom.

Update external page

Tool to update an existing external page in Fin Content Library.

Update internal article

Tool to update an internal article with new title, body, author or owner information.

Update ticket

Tool to update an existing ticket in Intercom.

Update a ticket type

Tool to update an existing ticket type in the workspace.

Update ticket type attribute

Tool to update an existing attribute for a ticket type.

FRAMEWORKS

How to build Intercom MCP Agent with another framework

ChatGPT logo

ChatGPT

Use Intercom MCP with ChatGPT

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Intercom MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Intercom MCP with Claude Agent SDK

Claude Cowork logo

Claude Cowork

Use Intercom MCP with Claude Cowork

Codex logo

Codex

Use Intercom MCP with Codex

Cursor logo

Cursor

Use Intercom MCP with Cursor

OpenClaw logo

OpenClaw

Use Intercom MCP with OpenClaw

Hermes logo

Hermes

Use Intercom MCP with Hermes

CLI logo

CLI

Use Intercom MCP with CLI

Google ADK logo

Google ADK

Use Intercom MCP with Google ADK

LangChain logo

LangChain

Use Intercom MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Intercom MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Intercom MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Intercom MCP with LlamaIndex

CrewAI logo

CrewAI

Use Intercom MCP with CrewAI

OpenCode logo

OpenCode

Use Intercom MCP with OpenCode

VS Code logo

VS Code

Use Intercom MCP with VS Code

FAQ

Frequently asked questions

With a standalone Intercom MCP server, the agents and LLMs can only access a fixed set of Intercom tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Intercom and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Code fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Intercom tools.

Yes, absolutely. You can configure which Intercom scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Intercom data and credentials are handled as safely as possible.

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Karan skipped his own birthday party to fix our critical issue. It was 10pm and he diverted his Waymo to help us instead. This really sets the bar — it shows the commitment you need when users rely on your software.

Harsha Gaddipati
Harsha Gaddipati
Co-founder, Slashy

A lot of students tell us that the moment their connected tools start talking to each other inside Opennote feels almost magical. The agent just knows them, and it's immensely helped keep new users on the platform.

Abhi Arya
Abhi Arya
Co-founder, Opennote

We chose Composio over Pipedream because it delivered depth where it mattered — niche tools and tricky edge cases other platforms simply ignored. That gave us confidence to scale without compromising.

Nirman Dave
Nirman Dave
CEO, Zams

As a solo builder, shipping fast is life or death. The only way I can outcompete incumbents is by outmanoeuvring them. Getting bogged down managing agent auth would have been a death sentence.

Ryan Yu
Ryan Yu
Founder, Extra Thursday

Before Composio, adding tool integrations was slow and resource-intensive. Each one could take weeks of engineering time, and maintaining them meant constantly keeping up with API changes.

Tomisin Jenrola
Tomisin Jenrola
Founder & CEO, SwarmZero

With hands-on help from their founder, we integrated Gmail and Google Drive in just 30 minutes. This level of personal support and commitment is exactly what startups should strive for.

Jerome Leclanche
Jerome Leclanche
Co-Founder, Ingram Technologies