How to integrate Intercom MCP with Hermes

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Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.

This guide explains the easiest and most robust way to connect your Intercom account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

Also integrate Intercom with

What is Composio Connect?

Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can:

  • Search and load tools from relevant toolkits on-demand, reducing context usage.
  • Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
  • Manage app authentication end-to-end with zero manual overhead.

Integrating Intercom with Hermes

Using Composio Connect CLI

1. Install the Composio CLI

Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

bash
curl -fsSL https://composio.dev/install | bash
Hermes authenticating with Composio

2. Authenticate

Once the CLI is installed, ask Hermes to authenticate with Composio.

3. Connect to Intercom

Ask your agent to connect to Intercom, or simply request any Intercom-related task. Hermes will prompt you to authenticate and authorize access.

4. Done. You're all set with a new Intercom connection.


Using Composio Connect MCP

1. Get your MCP URL and API Key

Go to dashboard.composio.dev and copy your Connect MCP URL and API key.

Copy MCP URL and API key from Composio dashboard

What is the Intercom MCP server, and what's possible with it?

The Intercom MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Intercom account. It provides structured and secure access to your customer engagement platform, so your agent can perform actions like managing conversations, tagging contacts, creating articles, and updating company records on your behalf.

  • Conversation management and assignment: Let your agent assign conversations to teams or admins, create new conversations, and close them when resolved, streamlining your support workflow.
  • Contact tagging and note creation: Effortlessly tag contacts with relevant labels or add detailed notes for context, making customer follow-ups more organized and actionable.
  • Automated company and contact updates: Enable your agent to attach contacts to companies, create or update company records, and keep your Intercom data clean and up to date.
  • Article and collection creation: Let your agent publish new articles or create help center collections to expand your self-serve support resources without manual effort.
  • Subscription and message preferences management: Allow your agent to add or manage subscriptions for contacts, helping you personalize communication and respect user preferences automatically.

Supported Tools & Triggers

Tools
Add subscription to a contactYou can add a specific subscription to a contact.
Add tag to a contactYou can tag a specific contact.
Assign conversationAssigns a conversation to a specific admin or team in intercom
Attach a contact to a companyYou can attach a company to a single contact.
Close conversationCloses a conversation in intercom, marking it as resolved
Create a collectionYou can create a new collection by making a post request to `https://api.
Create an articleYou can create a new article by making a post request to `https://api.
Create a noteYou can add a note to a single contact.
Create conversationCreates a new conversation in intercom
Create or update a companyYou can create or update a company.
Delete a collectionYou can delete a single collection by making a delete request to `https://api.
Delete a companyYou can delete a single company.
Delete a contactYou can delete a single contact.
Delete an articleYou can delete a single article by making a delete request to `https://api.
Detach a contact from a companyYou can detach a company from a single contact.
Get a contactYou can fetch the details of a single contact.
Get conversationRetrieves a specific conversation by id with all messages and details
Identify an adminYou can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology).
List all activity logsYou can get a log of activities by all admins in an app.
List all adminsYou can fetch a list of admins for a given workspace.
List all articlesYou can fetch a list of all articles by making a get request to `https://api.
List all collectionsYou can fetch a list of all collections by making a get request to `https://api.
List all companiesYou can list companies.
List all help centersYou can list all help centers by making a get request to `https://api.
List all notesYou can fetch a list of notes that are associated to a contact.
List attached companies for contactYou can fetch a list of companies that are associated to a contact.
List attached contactsYou can fetch a list of all contacts that belong to a company.
List attached segments for companiesYou can fetch a list of all segments that belong to a company.
List attached segments for contactYou can fetch a list of segments that are associated to a contact.
List conversationsLists conversations from intercom with filtering and pagination support
List subscriptions for a contactYou can fetch a list of subscription types that are attached to a contact.
List tags attached to a contactYou can fetch a list of all tags that are attached to a specific contact.
Merge a lead and a userYou can merge a contact with a `role` of `lead` into a contact with a `role` of `user`.
Remove subscription from a contactYou can remove a specific subscription from a contact.
Remove tag from a contactYou can remove tag from a specific contact.
Reopen conversationReopens a closed conversation in intercom
Reply to conversationSends a reply to an existing conversation in intercom
Retrieve a collectionYou can fetch the details of a single collection by making a get request to `https://api.
Retrieve a company by idYou can fetch a single company.
Retrieve a help centerYou can fetch the details of a single help center by making a get request to `https://api.
Retrieve an adminYou can retrieve the details of a single admin.
Retrieve an articleYou can fetch the details of a single article by making a get request to `https://api.
Retrieve companiesYou can fetch a single company by passing in `company id` or `name`.
Scroll over all companiesThe `list all companies` functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply.
Search conversationsSearches for conversations using query string with support for filtering and sorting
Search for articlesYou can search for articles by making a get request to `https://api.
Set an admin to awayYou can set an admin as away for the inbox.
Update a collectionYou can update the details of a single collection by making a put request to `https://api.
Update a companyYou can update a single company using the intercom provisioned `id`.
Update a contactYou can update an existing contact (ie.
Update an articleYou can update the details of a single article by making a put request to `https://api.

Way Forward

With Intercom connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.

From here, you can extend Hermes further:

  • Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
  • Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
  • Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.

If you run into trouble or want to share what you've built, join the community or check out the Docs for deeper configuration options.

How to build Intercom MCP Agent with another framework

FAQ

What are the differences in Tool Router MCP and Intercom MCP?

With a standalone Intercom MCP server, the agents and LLMs can only access a fixed set of Intercom tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Intercom and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Hermes?

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Intercom tools.

Can I manage the permissions and scopes for Intercom while using Tool Router?

Yes, absolutely. You can configure which Intercom scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Intercom data and credentials are handled as safely as possible.

Used by agents from

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Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

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