How to integrate Helpwise MCP with LangChain

BOOK A CALLGET STARTED FOR FREE
Framework Integration Gradient
Helpwise Logo
LangChain Logo
divider

Introduction

This guide walks you through connecting Helpwise to LangChain using the Composio tool router. By the end, you'll have a working Helpwise agent that can add note to open conversation with client, delete outdated contact from contact list, create new team for support agents, upload invoice attachment to active conversation through natural language commands.

This guide will help you understand how to give your LangChain agent real control over a Helpwise account through Composio's Helpwise MCP server.

Before we dive in, let's take a quick look at the key ideas and tools involved.

TL;DR

Here's what you'll learn:
  • Get and set up your OpenAI and Composio API keys
  • Connect your Helpwise project to Composio
  • Create a Tool Router MCP session for Helpwise
  • Initialize an MCP client and retrieve Helpwise tools
  • Build a LangChain agent that can interact with Helpwise
  • Set up an interactive chat interface for testing

What is LangChain?

LangChain is a framework for developing applications powered by language models. It provides tools and abstractions for building agents that can reason, use tools, and maintain conversation context.

Key features include:

  • Agent Framework: Build agents that can use tools and make decisions
  • MCP Integration: Connect to external services through Model Context Protocol adapters
  • Memory Management: Maintain conversation history across interactions
  • Multi-Provider Support: Works with OpenAI, Anthropic, and other LLM providers

What is the Helpwise MCP server, and what's possible with it?

The Helpwise MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpwise account. It provides structured and secure access to your customer communication tools, so your agent can create conversations, manage notes, upload attachments, delete messages, and organize your Helpwise workspace on your behalf.

  • Attachment management and uploads: Easily upload files as attachments to conversations and retrieve attachment metadata for streamlined file sharing.
  • Conversation note automation: Let your agent add or remove notes to specific conversations, making it easy to document context or follow up actions.
  • Mailbox and conversation cleanup: Direct your agent to delete entire conversations, mailboxes, or individual messages for efficient workspace management.
  • Contact and signature management: Seamlessly delete contacts and email signatures, keeping your Helpwise account up to date and clutter-free.
  • Webhook and team setup: Have your agent create new webhooks for event notifications or set up Helpwise teams to organize your users for better collaboration.

Supported Tools & Triggers

Tools
Create attachmentTool to upload a new attachment.
Add note to conversationTool to add a note to a conversation.
Create Helpwise TeamTool to create a new team.
Create Helpwise WebhookTool to create a new webhook in Helpwise.
Delete ContactTool to delete a contact.
Delete Helpwise ConversationTool to delete a conversation.
Delete MailboxTool to delete a mailbox.
Delete Helpwise MessageTool to delete a message.
Delete Helpwise NoteTool to delete a note from a conversation.
Delete SignatureTool to delete an email signature.
Delete TagTool to delete a tag.
Delete TeamTool to delete a team.
Delete TemplateTool to delete a template.
Delete Helpwise WebhookTool to delete a webhook.
Get AttachmentTool to retrieve a specific attachment.
Get Conversation AttachmentsTool to retrieve attachments.
Get Helpwise ContactTool to retrieve details of a specific contact.
Get ConversationTool to retrieve details of a specific conversation.
Get ConversationsTool to retrieve a list of conversations.
Get Helpwise MailboxTool to retrieve details of a specific mailbox by its ID.
Get Helpwise MailboxesTool to retrieve mailboxes.
Get Helpwise MessagesTool to retrieve messages for a specific conversation.
Get Conversation NoteTool to retrieve details of a specific note.
Get Conversation NotesTool to retrieve notes for a conversation.
Get Helpwise TagTool to retrieve a specific tag.
Get Helpwise TeamTool to retrieve details of a specific team by its ID.
Get Helpwise TeamsTool to retrieve Helpwise teams.
Get Helpwise TemplatesTool to retrieve Helpwise email templates.
Get Helpwise UsersTool to retrieve Helpwise users list.
Get Helpwise WebhookTool to retrieve details of a specific webhook.
Get Helpwise WebhooksTool to retrieve Helpwise webhooks.
Update Helpwise ContactTool to update an existing Helpwise contact.
Update MailboxTool to update an existing mailbox.
Update Helpwise MessageTool to update an existing message.
Update Helpwise TagTool to update an existing tag.
Update Helpwise TemplateTool to update an existing email template.

What is the Composio tool router, and how does it fit here?

What is Tool Router?

Composio's Tool Router helps agents find the right tools for a task at runtime. You can plug in multiple toolkits (like Gmail, HubSpot, and GitHub), and the agent will identify the relevant app and action to complete multi-step workflows. This can reduce token usage and improve the reliability of tool calls. Read more here: Getting started with Tool Router

The tool router generates a secure MCP URL that your agents can access to perform actions.

How the Tool Router works

The Tool Router follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Prerequisites

Before starting this tutorial, make sure you have:
  • Python 3.10 or higher installed on your system
  • A Composio account with an API key
  • An OpenAI API key
  • Basic familiarity with Python and async programming

Getting API Keys for OpenAI and Composio

OpenAI API Key
  • Go to the OpenAI dashboard and create an API key. You'll need credits to use the models, or you can connect to another model provider.
  • Keep the API key safe.
Composio API Key
  • Log in to the Composio dashboard.
  • Navigate to your API settings and generate a new API key.
  • Store this key securely as you'll need it for authentication.

Install dependencies

pip install composio-langchain langchain-mcp-adapters langchain python-dotenv

Install the required packages for LangChain with MCP support.

What's happening:

  • composio-langchain provides Composio integration for LangChain
  • langchain-mcp-adapters enables MCP client connections
  • langchain is the core agent framework
  • python-dotenv loads environment variables

Set up environment variables

bash
COMPOSIO_API_KEY=your_composio_api_key_here
COMPOSIO_USER_ID=your_composio_user_id_here
OPENAI_API_KEY=your_openai_api_key_here

Create a .env file in your project root.

What's happening:

  • COMPOSIO_API_KEY authenticates your requests to Composio's API
  • COMPOSIO_USER_ID identifies the user for session management
  • OPENAI_API_KEY enables access to OpenAI's language models

Import dependencies

from langchain_mcp_adapters.client import MultiServerMCPClient
from langchain.agents import create_agent
from dotenv import load_dotenv
from composio import Composio
import asyncio
import os

load_dotenv()
What's happening:
  • We're importing LangChain's MCP adapter and Composio SDK
  • The dotenv import loads environment variables from your .env file
  • This setup prepares the foundation for connecting LangChain with Helpwise functionality through MCP

Initialize Composio client

async def main():
    composio = Composio(api_key=os.getenv("COMPOSIO_API_KEY"))

    if not os.getenv("COMPOSIO_API_KEY"):
        raise ValueError("COMPOSIO_API_KEY is not set")
    if not os.getenv("COMPOSIO_USER_ID"):
        raise ValueError("COMPOSIO_USER_ID is not set")
What's happening:
  • We're loading the COMPOSIO_API_KEY from environment variables and validating it exists
  • Creating a Composio instance that will manage our connection to Helpwise tools
  • Validating that COMPOSIO_USER_ID is also set before proceeding

Create a Tool Router session

# Create Tool Router session for Helpwise
session = composio.create(
    user_id=os.getenv("COMPOSIO_USER_ID"),
    toolkits=['helpwise']
)

url = session.mcp.url
What's happening:
  • We're creating a Tool Router session that gives your agent access to Helpwise tools
  • The create method takes the user ID and specifies which toolkits should be available
  • The returned session.mcp.url is the MCP server URL that your agent will use
  • This approach allows the agent to dynamically load and use Helpwise tools as needed

Configure the agent with the MCP URL

client = MultiServerMCPClient({
    "helpwise-agent": {
        "transport": "streamable_http",
        "url": session.mcp.url,
        "headers": {
            "x-api-key": os.getenv("COMPOSIO_API_KEY")
        }
    }
})

tools = await client.get_tools()

agent = create_agent("gpt-5", tools)
What's happening:
  • We're creating a MultiServerMCPClient that connects to our Helpwise MCP server via HTTP
  • The client is configured with a name and the URL from our Tool Router session
  • get_tools() retrieves all available Helpwise tools that the agent can use
  • We're creating a LangChain agent using the GPT-5 model

Set up interactive chat interface

conversation_history = []

print("Chat started! Type 'exit' or 'quit' to end the conversation.\n")
print("Ask any Helpwise related question or task to the agent.\n")

while True:
    user_input = input("You: ").strip()

    if user_input.lower() in ['exit', 'quit', 'bye']:
        print("\nGoodbye!")
        break

    if not user_input:
        continue

    conversation_history.append({"role": "user", "content": user_input})
    print("\nAgent is thinking...\n")

    response = await agent.ainvoke({"messages": conversation_history})
    conversation_history = response['messages']
    final_response = response['messages'][-1].content
    print(f"Agent: {final_response}\n")
What's happening:
  • We initialize an empty conversation_history list to maintain context across interactions
  • A while loop continuously accepts user input from the command line
  • When a user types a message, it's added to the conversation history and sent to the agent
  • The agent processes the request using the ainvoke() method with the full conversation history
  • Users can type 'exit', 'quit', or 'bye' to end the chat session gracefully

Run the application

if __name__ == "__main__":
    asyncio.run(main())
What's happening:
  • We call the main() function using asyncio.run() to start the application

Complete Code

Here's the complete code to get you started with Helpwise and LangChain:

from langchain_mcp_adapters.client import MultiServerMCPClient
from langchain.agents import create_agent
from dotenv import load_dotenv
from composio import Composio
import asyncio
import os

load_dotenv()

async def main():
    composio = Composio(api_key=os.getenv("COMPOSIO_API_KEY"))
    
    if not os.getenv("COMPOSIO_API_KEY"):
        raise ValueError("COMPOSIO_API_KEY is not set")
    if not os.getenv("COMPOSIO_USER_ID"):
        raise ValueError("COMPOSIO_USER_ID is not set")
    
    session = composio.create(
        user_id=os.getenv("COMPOSIO_USER_ID"),
        toolkits=['helpwise']
    )

    url = session.mcp.url
    
    client = MultiServerMCPClient({
        "helpwise-agent": {
            "transport": "streamable_http",
            "url": url,
            "headers": {
                "x-api-key": os.getenv("COMPOSIO_API_KEY")
            }
        }
    })
    
    tools = await client.get_tools()
  
    agent = create_agent("gpt-5", tools)
    
    conversation_history = []
    
    print("Chat started! Type 'exit' or 'quit' to end the conversation.\n")
    print("Ask any Helpwise related question or task to the agent.\n")
    
    while True:
        user_input = input("You: ").strip()
        
        if user_input.lower() in ['exit', 'quit', 'bye']:
            print("\nGoodbye!")
            break
        
        if not user_input:
            continue
        
        conversation_history.append({"role": "user", "content": user_input})
        print("\nAgent is thinking...\n")
        
        response = await agent.ainvoke({"messages": conversation_history})
        conversation_history = response['messages']
        final_response = response['messages'][-1].content
        print(f"Agent: {final_response}\n")

if __name__ == "__main__":
    asyncio.run(main())

Conclusion

You've successfully built a LangChain agent that can interact with Helpwise through Composio's Tool Router.

Key features of this implementation:

  • Dynamic tool loading through Composio's Tool Router
  • Conversation history maintenance for context-aware responses
  • Async Python provides clean, efficient execution of agent workflows
You can extend this further by adding error handling, implementing specific business logic, or integrating additional Composio toolkits to create multi-app workflows.

How to build Helpwise MCP Agent with another framework

OpenAI Agents SDK

OpenAI Agents SDK

Use Helpwise MCP with OpenAI Agents SDK

Claude Agent SDK

Claude Agent SDK

Use Helpwise MCP with Claude Agent SDK

Google ADK

Google ADK

Use Helpwise MCP with Google ADK

Vercel AI SDK

Vercel AI SDK

Use Helpwise MCP with Vercel AI SDK

Mastra AI

Mastra AI

Use Helpwise MCP with Mastra AI

LlamaIndex

LlamaIndex

Use Helpwise MCP with LlamaIndex

CrewAI

CrewAI

Use Helpwise MCP with CrewAI

FAQ

What are the differences in Tool Router MCP and Helpwise MCP?

With a standalone Helpwise MCP server, the agents and LLMs can only access a fixed set of Helpwise tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpwise and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with LangChain?

Yes, you can. LangChain fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpwise tools.

Can I manage the permissions and scopes for Helpwise while using Tool Router?

Yes, absolutely. You can configure which Helpwise scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpwise data and credentials are handled as safely as possible.

Used by agents from

Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

Book a callā†—Get started for free