How to integrate Helpwise MCP with Codex

Connect Codex to Helpwise MCP. Add note to open conversation with client, delete outdated contact from contact list, and more using natural language, with authentication handled for you.

Helpwise logoHelpwise
Api Key

Helpwise is a unified customer service platform for managing all your business emails, chats, and SMS in one place. It helps teams collaborate on customer conversations more efficiently and never miss important messages.

37 Tools

Introduction

Codex is one of the most popular coding harnesses out there. And MCP makes the experience even better. With the Helpwise MCP integration, Codex can read and manage conversations, add notes, search and update contacts, organize mailboxes and teams, and set up webhooks, all without leaving the terminal or the app, whichever you prefer.

For exact tool slugs and parameter tables, see the tool catalog in the Composio docs.

Also integrate Helpwise with

Why use Composio?

Apart from a managed and hosted MCP server, you will get:

  • CodeAct: A dedicated workbench that allows GPT to write its code to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
  • Large tool responses: Handle them to minimise context rot.
  • Dynamic just-in-time access to 20,000 tools across 1700+ other Apps for cross-app workflows. It loads the tools you need, so GPTs aren't overwhelmed by tools you don't need.

How to install Helpwise MCP in Codex

Run the setup command

Run this command in your terminal to add the Composio MCP server to Codex.

Terminal

It will initiate the authentication in a browser window, authorize Codex to access your Composio account.

Composio authentication page

(Optional) Authenticate with OAuth

To authenticate manually, run the login command to open a browser window and authorize Codex to access your Composio account.

bash
codex mcp login composio

Verify the connection

Run codex mcp list to confirm Composio appears as a registered MCP server.

bash
codex mcp list

Codex App

Codex App follows the same approach as VS Code.

  1. Click ⚙️ on the bottom left → MCP Servers → + Add servers → Streamable HTTP:
  2. Fill the header and Key fields with { "x-consumer-api-key" = "ck_*******" }.
  3. The Key is the Composio API key, that you can find on dashboard.composio.dev
  4. Click on Authenticate and authorize Codex to your Composio account and you're all set.
Codex App MCP setup
  1. Restart and verify if it's there in .codex/config.toml
bash
[mcp_servers.composio]
url = "https://connect.composio.dev/mcp"
http_headers = { "x-consumer-api-key" = "ck_*******" }

Try it

Ask Codex for a Helpwise task. The first time, Composio asks you to connect your Helpwise account.

For example, ask it to:

  • "Add note to open conversation with client"
  • "Delete outdated contact from contact list"
  • "Create new team for support agents"

What is the Helpwise MCP server, and what's possible with it?

The Helpwise MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpwise account. It provides structured and secure access to your customer communication tools, so your agent can create conversations, manage notes, upload attachments, delete messages, and organize your Helpwise workspace on your behalf.

  • Attachment management and uploads: Easily upload files as attachments to conversations and retrieve attachment metadata for streamlined file sharing.
  • Conversation note automation: Let your agent add or remove notes to specific conversations, making it easy to document context or follow up actions.
  • Mailbox and conversation cleanup: Direct your agent to delete entire conversations, mailboxes, or individual messages for efficient workspace management.
  • Contact and signature management: Seamlessly delete contacts and email signatures, keeping your Helpwise account up to date and clutter-free.
  • Webhook and team setup: Have your agent create new webhooks for event notifications or set up Helpwise teams to organize your users for better collaboration.

Conclusion

You've successfully integrated Helpwise with Codex using Composio's MCP server. Now you can interact with Helpwise directly from your terminal, VS Code, or the Codex App using natural language commands.

Key benefits of this setup:

  • Seamless integration across CLI, VS Code, and standalone app
  • Natural language commands for Helpwise operations
  • Managed authentication through Composio
  • Access to 20,000+ tools across 1700+ apps for cross-app workflows
  • CodeAct workbench for complex tool chaining

Next steps:

  • Try asking Codex to perform various Helpwise operations
  • Explore cross-app workflows by connecting more toolkits
  • Build automation scripts that leverage Codex's AI capabilities
TOOLS

Supported Tools

Every Helpwise action and event your agent gets out of the box.

Create attachment

Tool to upload a new attachment.

Add note to conversation

Tool to add a note to a conversation.

Create Helpwise Team

Creates a new team in Helpwise to group users for collaboration and assignment purposes.

Create Helpwise Webhook

Creates a new webhook subscription in Helpwise to receive real-time event notifications.

Delete Contact

Deletes a contact from Helpwise by its unique identifier (ID).

Delete Helpwise Conversation

Attempts to delete a conversation by ID from Helpwise.

Delete Mailbox

Tool to delete a mailbox by its unique identifier.

Delete Helpwise Message

Attempts to delete a message from Helpwise.

Delete Helpwise Note

Tool to delete a note from a conversation.

Delete Email Signature

Deletes an email signature from Helpwise.

Delete Tag

Permanently deletes a tag from Helpwise.

Delete Team

Tool to delete a team.

Delete Template

Deletes a Helpwise email template (saved reply) by its ID.

Delete Helpwise Webhook

Delete a Helpwise webhook by its ID.

Get Attachment

Retrieves metadata for a Helpwise attachment by its ID, such as its file name, download URL, content type, and timestamps.

Get Conversation Attachments

Retrieves attachment metadata from messages for a specified conversation.

Get Helpwise Contact

Retrieves detailed information for a specific contact by ID.

Get Conversation

Retrieves a specific Helpwise conversation by ID, returning selected metadata such as subject, status, participants, and timestamps when available.

Get Conversations

Lists Helpwise support conversations for display or analysis, with pagination and optional mailbox, status, assignment, requester, and search filters.

Get Helpwise Custom Field

Retrieves details of a specific custom field by its ID.

Get Helpwise Mailbox

Retrieves details of a Helpwise mailbox using its mailbox ID.

Get Helpwise Mailboxes

Lists Helpwise mailboxes with page-based pagination.

Get Conversation Note

Retrieves details of a Helpwise conversation note using the conversation ID and note ID.

Get Conversation Notes

Retrieves notes associated with a specified conversation for collaboration and context.

Get Helpwise Tag

Retrieves detailed information about a specific tag in Helpwise.

Get Helpwise Team

Retrieves a Helpwise team by ID, including its name and available timestamps.

Get Helpwise Teams

Lists Helpwise teams for assignment or management, with page-based pagination.

Get Helpwise WhatsApp Templates

Lists Helpwise WhatsApp message templates for a mailbox.

Get Helpwise Users

Lists Helpwise users with page-based pagination, for example to find agents for assignment.

Get Helpwise Webhook

Retrieve detailed configuration for a specific Helpwise webhook by its ID.

Get Helpwise Webhooks

Lists Helpwise webhook configurations with page-based pagination.

Search Helpwise Contacts

Searches Helpwise contacts by term, with optional limit and offset pagination.

Update Helpwise Contact

Tool to update an existing Helpwise contact.

Update Mailbox

Update an existing Helpwise mailbox by ID, changing its display name, address, team assignment, signature, or default status.

Update Helpwise Message

Tool to update an existing message.

Update Helpwise Tag

Updates a Helpwise tag by ID, supplying its name and optionally its color.

Update Helpwise Template

Updates an existing Helpwise email template by modifying its name, subject, and/or HTML content.

FAQ

Frequently asked questions

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