How to integrate Helpwise MCP with Hermes

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Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.

This guide explains the easiest and most robust way to connect your Helpwise account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

Also integrate Helpwise with

What is Composio Connect?

Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can:

  • Search and load tools from relevant toolkits on-demand, reducing context usage.
  • Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
  • Manage app authentication end-to-end with zero manual overhead.

Integrating Helpwise with Hermes

Using Composio Connect CLI

1. Install the Composio CLI

Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

bash
curl -fsSL https://composio.dev/install | bash
Hermes authenticating with Composio

2. Authenticate

Once the CLI is installed, ask Hermes to authenticate with Composio.

3. Connect to Helpwise

Ask your agent to connect to Helpwise, or simply request any Helpwise-related task. Hermes will prompt you to authenticate and authorize access.

4. Done. You're all set with a new Helpwise connection.

Using Composio Connect MCP

1. Get your MCP URL and API Key

Go to dashboard.composio.dev and copy your Connect MCP URL and API key.

Copy MCP URL and API key from Composio dashboard

2. Open the Hermes config file

bash
nano ~/.hermes/config.yaml

3. Add the Composio Connect MCP server

bash
mcp_servers:
  composio:
    url: "https://connect.composio.dev/mcp"
    headers:
      x-consumer-api-key: "YOUR_COMPOSIO_API_KEY"
    connect_timeout: 60
    timeout: 180

Save with Ctrl + O, Enter, then exit with Ctrl + X.

4. Restart your Hermes agent

Once restarted, ask your agent to connect to Helpwise or request any Helpwise-related task. It will prompt you to authenticate and authorize access.

5. Done!

What is the Helpwise MCP server, and what's possible with it?

The Helpwise MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpwise account. It provides structured and secure access to your customer communication tools, so your agent can create conversations, manage notes, upload attachments, delete messages, and organize your Helpwise workspace on your behalf.

  • Attachment management and uploads: Easily upload files as attachments to conversations and retrieve attachment metadata for streamlined file sharing.
  • Conversation note automation: Let your agent add or remove notes to specific conversations, making it easy to document context or follow up actions.
  • Mailbox and conversation cleanup: Direct your agent to delete entire conversations, mailboxes, or individual messages for efficient workspace management.
  • Contact and signature management: Seamlessly delete contacts and email signatures, keeping your Helpwise account up to date and clutter-free.
  • Webhook and team setup: Have your agent create new webhooks for event notifications or set up Helpwise teams to organize your users for better collaboration.

Supported Tools & Triggers

Tools
Create attachmentTool to upload a new attachment.
Add note to conversationTool to add a note to a conversation.
Create Helpwise TeamCreates a new team in Helpwise to group users for collaboration and assignment purposes.
Create Helpwise WebhookCreates a new webhook subscription in Helpwise to receive real-time event notifications.
Delete ContactDeletes a contact from Helpwise by its unique identifier (ID).
Delete Helpwise ConversationAttempts to delete a conversation by ID from Helpwise.
Delete MailboxTool to delete a mailbox by its unique identifier.
Delete Helpwise MessageAttempts to delete a message from Helpwise.
Delete Helpwise NoteTool to delete a note from a conversation.
Delete Email SignatureDeletes an email signature from Helpwise.
Delete TagPermanently deletes a tag from Helpwise.
Delete TeamTool to delete a team.
Delete TemplateDeletes a Helpwise email template (saved reply) by its ID.
Delete Helpwise WebhookDelete a Helpwise webhook by its ID.
Get AttachmentRetrieves a specific attachment by its unique identifier.
Get Conversation AttachmentsRetrieves attachments from messages in a specific conversation.
Get Helpwise ContactRetrieves detailed information for a specific contact by ID.
Get ConversationRetrieves complete details of a specific conversation by ID from Helpwise.
Get ConversationsTool to retrieve a list of conversations.
Get Helpwise Custom FieldRetrieves details of a specific custom field by its ID.
Get Helpwise MailboxTool to retrieve details of a specific mailbox by its ID.
Get Helpwise MailboxesTool to retrieve mailboxes.
Get Conversation NoteTool to retrieve details of a specific note.
Get Conversation NotesRetrieves all notes associated with a specific conversation.
Get Helpwise TagRetrieves detailed information about a specific tag in Helpwise.
Get Helpwise TeamRetrieves details of a specific Helpwise team by its ID.
Get Helpwise TeamsTool to retrieve Helpwise teams.
Get Helpwise WhatsApp TemplatesTool to retrieve Helpwise WhatsApp message templates.
Get Helpwise UsersTool to retrieve Helpwise users list.
Get Helpwise WebhookRetrieve detailed configuration for a specific Helpwise webhook by its ID.
Get Helpwise WebhooksTool to retrieve Helpwise webhooks.
Search Helpwise ContactsTool to search contacts by term with pagination.
Update Helpwise ContactTool to update an existing Helpwise contact.
Update MailboxUpdates an existing Helpwise mailbox.
Update Helpwise MessageTool to update an existing message.
Update Helpwise TagUpdates an existing tag's name and/or color in Helpwise.
Update Helpwise TemplateUpdates an existing Helpwise email template by modifying its name, subject, and/or HTML content.

Way Forward

With Helpwise connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.

From here, you can extend Hermes further:

  • Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
  • Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
  • Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.

If you run into trouble or want to share what you've built, join the community or check out the Docs for deeper configuration options.

How to build Helpwise MCP Agent with another framework

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OpenAI Agents SDK

Use Helpwise MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Helpwise MCP with Claude Agent SDK

Claude Code logo

Claude Code

Use Helpwise MCP with Claude Code

Claude Cowork logo

Claude Cowork

Use Helpwise MCP with Claude Cowork

Codex logo

Codex

Use Helpwise MCP with Codex

OpenClaw logo

OpenClaw

Use Helpwise MCP with OpenClaw

CLI logo

CLI

Use Helpwise MCP with CLI

Google ADK logo

Google ADK

Use Helpwise MCP with Google ADK

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LangChain

Use Helpwise MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Helpwise MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Helpwise MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Helpwise MCP with LlamaIndex

CrewAI logo

CrewAI

Use Helpwise MCP with CrewAI

FAQ

What are the differences in Tool Router MCP and Helpwise MCP?

With a standalone Helpwise MCP server, the agents and LLMs can only access a fixed set of Helpwise tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpwise and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Hermes?

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpwise tools.

Can I manage the permissions and scopes for Helpwise while using Tool Router?

Yes, absolutely. You can configure which Helpwise scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpwise data and credentials are handled as safely as possible.

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glean
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Agent.ai
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Rolai

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