X (Twitter)LinkedInGitHubDiscordYouTube

How to connect Helpwise to Claude

Connect Claude Web, Desktop and Cowork to Helpwise MCP. Add note to open conversation with client, delete outdated contact from contact list, and more using natural language, with authentication handled for you.

Get started for freeGet a demo
Helpwise logoHelpwise
Api Key

Helpwise is a unified customer service platform for managing all your business emails, chats, and SMS in one place. It helps teams collaborate on customer conversations more efficiently and never miss important messages.

37 Tools

Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your Helpwise account to Claude via Composio Connect, enabling it to add note to open conversation with client, delete outdated contact from contact list, create new team for support agents, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

Also integrate Helpwise with

Claude CodeOpenAI Agents SDKClaude Agent SDKCodexOpenClawHermesAtomic AgentGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexCrewAIPydantic AIAutoGen

Connecting Helpwise to Claude Web, Desktop, and Cowork

Two ways to add the Composio connector. Pick whichever you prefer.

1. Add with one click

Click the button. Claude opens with the Composio connector filled in. Click Add, then go to step 2.

Add to Claude

Add manually

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

2. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

3. Connect your Helpwise account

Back in Claude, ask it to connect to Helpwise or give it any Helpwise-related task.

For example, ask Claude to:

  • "Add note to open conversation with client"
  • "Delete outdated contact from contact list"
  • "Create new team for support agents"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your Helpwise account is ready to use.

What is the Helpwise Claude Connector, and what's possible with it?

The Helpwise MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpwise account. It provides structured and secure access to your customer communication tools, so your agent can create conversations, manage notes, upload attachments, delete messages, and organize your Helpwise workspace on your behalf.

  • Attachment management and uploads: Easily upload files as attachments to conversations and retrieve attachment metadata for streamlined file sharing.
  • Conversation note automation: Let your agent add or remove notes to specific conversations, making it easy to document context or follow up actions.
  • Mailbox and conversation cleanup: Direct your agent to delete entire conversations, mailboxes, or individual messages for efficient workspace management.
  • Contact and signature management: Seamlessly delete contacts and email signatures, keeping your Helpwise account up to date and clutter-free.
  • Webhook and team setup: Have your agent create new webhooks for event notifications or set up Helpwise teams to organize your users for better collaboration.

Troubleshooting

1. Why does Claude not use the Composio connector for Helpwise?

The connector can show as connected, but Claude must use it in each Helpwise conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to Helpwise again.

2. Why does Claude show an MCP server error before Helpwise connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for Helpwise.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect Helpwise.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the Helpwise authorization link not work?

The Composio connector is one server. Your Helpwise account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the Helpwise connection.
  • Composio creates a fresh Helpwise authorization link.
  • Open that link in your browser and finish the Helpwise sign-in.

4. Why do Helpwise actions fail after they worked before?

The Helpwise connection can expire or lose permission.

  • Ask Claude to inspect the Helpwise connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the Helpwise account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in Helpwise.
  • If the action still fails with a permission error, check that the connected account has that permission in Helpwise itself.

5. How do I switch to a different Helpwise account?

Claude can manage the Helpwise connection for you.

  • Ask Claude to disconnect or delete the current Helpwise account.
  • Ask Claude to connect Helpwise again.
  • Open the new Composio authorization link for Helpwise.
  • Sign in with the other Helpwise account in the browser.
  • After the account connects, ask Claude to retry the Helpwise task.

6. Why is my Helpwise connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your Helpwise connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click ⋮ and click Clear cache.
  • If Helpwise tools still do not appear, click ⋮, disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect Helpwise.
TOOLS

Supported Tools

Every Helpwise action and event your agent gets out of the box.

Create attachment

Tool to upload a new attachment.

Add note to conversation

Tool to add a note to a conversation.

Create Helpwise Team

Creates a new team in Helpwise to group users for collaboration and assignment purposes.

Create Helpwise Webhook

Creates a new webhook subscription in Helpwise to receive real-time event notifications.

Delete Contact

Deletes a contact from Helpwise by its unique identifier (ID).

Delete Helpwise Conversation

Attempts to delete a conversation by ID from Helpwise.

Delete Mailbox

Tool to delete a mailbox by its unique identifier.

Delete Helpwise Message

Attempts to delete a message from Helpwise.

Delete Helpwise Note

Tool to delete a note from a conversation.

Delete Email Signature

Deletes an email signature from Helpwise.

Delete Tag

Permanently deletes a tag from Helpwise.

Delete Team

Tool to delete a team.

Delete Template

Deletes a Helpwise email template (saved reply) by its ID.

Delete Helpwise Webhook

Delete a Helpwise webhook by its ID.

Get Attachment

Retrieves a specific attachment by its unique identifier.

Get Conversation Attachments

Retrieves attachments from messages in a specific conversation.

Get Helpwise Contact

Retrieves detailed information for a specific contact by ID.

Get Conversation

Retrieves complete details of a specific conversation by ID from Helpwise.

Get Conversations

Tool to retrieve a list of conversations.

Get Helpwise Custom Field

Retrieves details of a specific custom field by its ID.

Get Helpwise Mailbox

Tool to retrieve details of a specific mailbox by its ID.

Get Helpwise Mailboxes

Tool to retrieve mailboxes.

Get Conversation Note

Tool to retrieve details of a specific note.

Get Conversation Notes

Retrieves all notes associated with a specific conversation.

Get Helpwise Tag

Retrieves detailed information about a specific tag in Helpwise.

Get Helpwise Team

Retrieves details of a specific Helpwise team by its ID.

Get Helpwise Teams

Tool to retrieve Helpwise teams.

Get Helpwise WhatsApp Templates

Tool to retrieve Helpwise WhatsApp message templates.

Get Helpwise Users

Tool to retrieve Helpwise users list.

Get Helpwise Webhook

Retrieve detailed configuration for a specific Helpwise webhook by its ID.

Get Helpwise Webhooks

Tool to retrieve Helpwise webhooks.

Search Helpwise Contacts

Tool to search contacts by term with pagination.

Update Helpwise Contact

Tool to update an existing Helpwise contact.

Update Mailbox

Updates an existing Helpwise mailbox.

Update Helpwise Message

Tool to update an existing message.

Update Helpwise Tag

Updates an existing tag's name and/or color in Helpwise.

Update Helpwise Template

Updates an existing Helpwise email template by modifying its name, subject, and/or HTML content.

FRAMEWORKS

How to build Helpwise MCP Agent with another framework

Claude Code logo

Claude Code

Use Helpwise MCP with Claude Code

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Helpwise MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Helpwise MCP with Claude Agent SDK

Codex logo

Codex

Use Helpwise MCP with Codex

OpenClaw logo

OpenClaw

Use Helpwise MCP with OpenClaw

Hermes logo

Hermes

Use Helpwise MCP with Hermes

Atomic Agent logo

Atomic Agent

Use Helpwise MCP with Atomic Agent

Google ADK logo

Google ADK

Use Helpwise MCP with Google ADK

LangChain logo

LangChain

Use Helpwise MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Helpwise MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Helpwise MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Helpwise MCP with LlamaIndex

CrewAI logo

CrewAI

Use Helpwise MCP with CrewAI

Pydantic AI logo

Pydantic AI

Use Helpwise MCP with Pydantic AI

AutoGen logo

AutoGen

Use Helpwise MCP with AutoGen

FAQ

Frequently asked questions

With a standalone Helpwise MCP server, the agents and LLMs can only access a fixed set of Helpwise tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpwise and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpwise tools.

Yes, absolutely. You can configure which Helpwise scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpwise data and credentials are handled as safely as possible.

Start with Helpwise.It takes 30 seconds.

Managed auth, hosted MCP servers, and every Helpwise tool your agent needs.Free to start.

Start building