How to connect Helpwise to Claude Cowork

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Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Helpwise account to Cowork via Composio Connect, enabling it to add note to open conversation with client, delete outdated contact from contact list, create new team for support agents, and more such actions on your behalf without compromising your account security.

Also integrate Helpwise with

Connecting Helpwise to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Helpwise account

Back in Cowork, ask the agent to connect to Helpwise or give it any Helpwise-related task.

For example, ask Cowork to:

  • "Add note to open conversation with client"
  • "Delete outdated contact from contact list"
  • "Create new team for support agents"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Helpwise account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Helpwise through MCP without you sharing account credentials directly with the agent.

What is the Helpwise MCP server, and what's possible with it?

The Helpwise MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpwise account. It provides structured and secure access to your customer communication tools, so your agent can create conversations, manage notes, upload attachments, delete messages, and organize your Helpwise workspace on your behalf.

  • Attachment management and uploads: Easily upload files as attachments to conversations and retrieve attachment metadata for streamlined file sharing.
  • Conversation note automation: Let your agent add or remove notes to specific conversations, making it easy to document context or follow up actions.
  • Mailbox and conversation cleanup: Direct your agent to delete entire conversations, mailboxes, or individual messages for efficient workspace management.
  • Contact and signature management: Seamlessly delete contacts and email signatures, keeping your Helpwise account up to date and clutter-free.
  • Webhook and team setup: Have your agent create new webhooks for event notifications or set up Helpwise teams to organize your users for better collaboration.

Supported Tools & Triggers

Tools
Create attachmentTool to upload a new attachment.
Add note to conversationTool to add a note to a conversation.
Create Helpwise TeamCreates a new team in Helpwise to group users for collaboration and assignment purposes.
Create Helpwise WebhookCreates a new webhook subscription in Helpwise to receive real-time event notifications.
Delete ContactDeletes a contact from Helpwise by its unique identifier (ID).
Delete Helpwise ConversationAttempts to delete a conversation by ID from Helpwise.
Delete MailboxTool to delete a mailbox by its unique identifier.
Delete Helpwise MessageAttempts to delete a message from Helpwise.
Delete Helpwise NoteTool to delete a note from a conversation.
Delete Email SignatureDeletes an email signature from Helpwise.
Delete TagPermanently deletes a tag from Helpwise.
Delete TeamTool to delete a team.
Delete TemplateDeletes a Helpwise email template (saved reply) by its ID.
Delete Helpwise WebhookDelete a Helpwise webhook by its ID.
Get AttachmentRetrieves a specific attachment by its unique identifier.
Get Conversation AttachmentsRetrieves attachments from messages in a specific conversation.
Get Helpwise ContactRetrieves detailed information for a specific contact by ID.
Get ConversationRetrieves complete details of a specific conversation by ID from Helpwise.
Get ConversationsTool to retrieve a list of conversations.
Get Helpwise Custom FieldRetrieves details of a specific custom field by its ID.
Get Helpwise MailboxTool to retrieve details of a specific mailbox by its ID.
Get Helpwise MailboxesTool to retrieve mailboxes.
Get Conversation NoteTool to retrieve details of a specific note.
Get Conversation NotesRetrieves all notes associated with a specific conversation.
Get Helpwise TagRetrieves detailed information about a specific tag in Helpwise.
Get Helpwise TeamRetrieves details of a specific Helpwise team by its ID.
Get Helpwise TeamsTool to retrieve Helpwise teams.
Get Helpwise WhatsApp TemplatesTool to retrieve Helpwise WhatsApp message templates.
Get Helpwise UsersTool to retrieve Helpwise users list.
Get Helpwise WebhookRetrieve detailed configuration for a specific Helpwise webhook by its ID.
Get Helpwise WebhooksTool to retrieve Helpwise webhooks.
Search Helpwise ContactsTool to search contacts by term with pagination.
Update Helpwise ContactTool to update an existing Helpwise contact.
Update MailboxUpdates an existing Helpwise mailbox.
Update Helpwise MessageTool to update an existing message.
Update Helpwise TagUpdates an existing tag's name and/or color in Helpwise.
Update Helpwise TemplateUpdates an existing Helpwise email template by modifying its name, subject, and/or HTML content.

How to build Helpwise MCP Agent with another framework

FAQ

What are the differences in Tool Router MCP and Helpwise MCP?

With a standalone Helpwise MCP server, the agents and LLMs can only access a fixed set of Helpwise tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpwise and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Cowork?

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpwise tools.

Can I manage the permissions and scopes for Helpwise while using Tool Router?

Yes, absolutely. You can configure which Helpwise scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpwise data and credentials are handled as safely as possible.

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