How to connect Helpwise to Claude Cowork

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Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Helpwise account to Cowork via Composio Connect, enabling it to add note to open conversation with client, delete outdated contact from contact list, create new team for support agents, and more such actions on your behalf without compromising your account security.

Also integrate Helpwise with

Connecting Helpwise to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Helpwise account

Back in Cowork, ask the agent to connect to Helpwise or give it any Helpwise-related task.

For example, ask Cowork to:

  • "Add note to open conversation with client"
  • "Delete outdated contact from contact list"
  • "Create new team for support agents"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Helpwise account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Helpwise through MCP without you sharing account credentials directly with the agent.

What is the Helpwise MCP server, and what's possible with it?

The Helpwise MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpwise account. It provides structured and secure access to your customer communication tools, so your agent can create conversations, manage notes, upload attachments, delete messages, and organize your Helpwise workspace on your behalf.

  • Attachment management and uploads: Easily upload files as attachments to conversations and retrieve attachment metadata for streamlined file sharing.
  • Conversation note automation: Let your agent add or remove notes to specific conversations, making it easy to document context or follow up actions.
  • Mailbox and conversation cleanup: Direct your agent to delete entire conversations, mailboxes, or individual messages for efficient workspace management.
  • Contact and signature management: Seamlessly delete contacts and email signatures, keeping your Helpwise account up to date and clutter-free.
  • Webhook and team setup: Have your agent create new webhooks for event notifications or set up Helpwise teams to organize your users for better collaboration.

Supported Tools & Triggers

Tools
Create attachmentTool to upload a new attachment.
Add note to conversationTool to add a note to a conversation.
Create Helpwise TeamTool to create a new team.
Create Helpwise WebhookTool to create a new webhook in Helpwise.
Delete ContactTool to delete a contact.
Delete Helpwise ConversationTool to delete a conversation.
Delete MailboxTool to delete a mailbox.
Delete Helpwise MessageTool to delete a message.
Delete Helpwise NoteTool to delete a note from a conversation.
Delete SignatureTool to delete an email signature.
Delete TagTool to delete a tag.
Delete TeamTool to delete a team.
Delete TemplateTool to delete a template.
Delete Helpwise WebhookTool to delete a webhook.
Get AttachmentTool to retrieve a specific attachment.
Get Conversation AttachmentsTool to retrieve attachments.
Get Helpwise ContactTool to retrieve details of a specific contact.
Get ConversationTool to retrieve details of a specific conversation.
Get ConversationsTool to retrieve a list of conversations.
Get Helpwise MailboxTool to retrieve details of a specific mailbox by its ID.
Get Helpwise MailboxesTool to retrieve mailboxes.
Get Helpwise MessagesTool to retrieve messages for a specific conversation.
Get Conversation NoteTool to retrieve details of a specific note.
Get Conversation NotesTool to retrieve notes for a conversation.
Get Helpwise TagTool to retrieve a specific tag.
Get Helpwise TeamTool to retrieve details of a specific team by its ID.
Get Helpwise TeamsTool to retrieve Helpwise teams.
Get Helpwise TemplatesTool to retrieve Helpwise email templates.
Get Helpwise UsersTool to retrieve Helpwise users list.
Get Helpwise WebhookTool to retrieve details of a specific webhook.
Get Helpwise WebhooksTool to retrieve Helpwise webhooks.
Update Helpwise ContactTool to update an existing Helpwise contact.
Update MailboxTool to update an existing mailbox.
Update Helpwise MessageTool to update an existing message.
Update Helpwise TagTool to update an existing tag.
Update Helpwise TemplateTool to update an existing email template.

How to build Helpwise MCP Agent with another framework

FAQ

What are the differences in Tool Router MCP and Helpwise MCP?

With a standalone Helpwise MCP server, the agents and LLMs can only access a fixed set of Helpwise tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpwise and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Cowork?

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpwise tools.

Can I manage the permissions and scopes for Helpwise while using Tool Router?

Yes, absolutely. You can configure which Helpwise scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpwise data and credentials are handled as safely as possible.

Used by agents from

Context
Letta
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HubSpot
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Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

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