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Helpwise MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Helpwise MCP or direct API to read and send emails, triage conversations, assign tickets, and manage labels through natural language.

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Api Key

Helpwise is a unified customer service platform for managing all your business emails, chats, and SMS in one place. It helps teams collaborate on customer conversations more efficiently and never miss important messages.

37 Tools

Try Helpwise now

Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Helpwise
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TOOLS

Supported Tools

Every Helpwise action and event your agent gets out of the box.

Create attachment

Tool to upload a new attachment.

Add note to conversation

Tool to add a note to a conversation.

Create Helpwise Team

Creates a new team in Helpwise to group users for collaboration and assignment purposes.

Create Helpwise Webhook

Creates a new webhook subscription in Helpwise to receive real-time event notifications.

Delete Contact

Deletes a contact from Helpwise by its unique identifier (ID).

Delete Helpwise Conversation

Attempts to delete a conversation by ID from Helpwise.

Delete Mailbox

Tool to delete a mailbox by its unique identifier.

Delete Helpwise Message

Attempts to delete a message from Helpwise.

Delete Helpwise Note

Tool to delete a note from a conversation.

Delete Email Signature

Deletes an email signature from Helpwise.

Delete Tag

Permanently deletes a tag from Helpwise.

Delete Team

Tool to delete a team.

Delete Template

Deletes a Helpwise email template (saved reply) by its ID.

Delete Helpwise Webhook

Delete a Helpwise webhook by its ID.

Get Attachment

Retrieves a specific attachment by its unique identifier.

Get Conversation Attachments

Retrieves attachments from messages in a specific conversation.

Get Helpwise Contact

Retrieves detailed information for a specific contact by ID.

Get Conversation

Retrieves complete details of a specific conversation by ID from Helpwise.

Get Conversations

Tool to retrieve a list of conversations.

Get Helpwise Custom Field

Retrieves details of a specific custom field by its ID.

Get Helpwise Mailbox

Tool to retrieve details of a specific mailbox by its ID.

Get Helpwise Mailboxes

Tool to retrieve mailboxes.

Get Conversation Note

Tool to retrieve details of a specific note.

Get Conversation Notes

Retrieves all notes associated with a specific conversation.

Get Helpwise Tag

Retrieves detailed information about a specific tag in Helpwise.

Get Helpwise Team

Retrieves details of a specific Helpwise team by its ID.

Get Helpwise Teams

Tool to retrieve Helpwise teams.

Get Helpwise WhatsApp Templates

Tool to retrieve Helpwise WhatsApp message templates.

Get Helpwise Users

Tool to retrieve Helpwise users list.

Get Helpwise Webhook

Retrieve detailed configuration for a specific Helpwise webhook by its ID.

Get Helpwise Webhooks

Tool to retrieve Helpwise webhooks.

Search Helpwise Contacts

Tool to search contacts by term with pagination.

Update Helpwise Contact

Tool to update an existing Helpwise contact.

Update Mailbox

Updates an existing Helpwise mailbox.

Update Helpwise Message

Tool to update an existing message.

Update Helpwise Tag

Updates an existing tag's name and/or color in Helpwise.

Update Helpwise Template

Updates an existing Helpwise email template by modifying its name, subject, and/or HTML content.

SETUP GUIDE

Connect Helpwise MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["helpwise"],
  mcp: true,
});
Create a session scoped to Helpwise and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "Add a note to conversation 12345 with follow-up details",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Helpwise request
SETUP GUIDE

Connect Helpwise API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["helpwise"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Helpwise
3

Run Helpwise tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "Add a note to conversation 12345 with follow-up details" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Helpwise tool calls through the session, and print the final answer

Why Use Composio?

AI Native Helpwise Integration

  • Supports both Helpwise MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Helpwise data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Helpwise access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Helpwise
  • Scoped, least privilege access to Helpwise resources
  • Full audit trail of agent actions to support review and compliance
FRAMEWORKS

Use Helpwise with any AI Agent Framework

Choose a Framework you want to connect Helpwise with

Claude Code logo

Claude Code

Use Helpwise MCP with Claude Code

Claude Cowork logo

Claude Cowork

Use Helpwise MCP with Claude Cowork

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Helpwise MCP with OpenAI Agents SDK

Claude Agents SDK logo

Claude Agents SDK

Use Helpwise MCP with Claude Agents SDK

Codex logo

Codex

Use Helpwise MCP with Codex

OpenClaw logo

OpenClaw

Use Helpwise MCP with OpenClaw

Hermes logo

Hermes

Use Helpwise MCP with Hermes

Atomic Agent logo

Atomic Agent

Use Helpwise MCP with Atomic Agent

Google ADK logo

Google ADK

Use Helpwise MCP with Google ADK

Langchain logo

Langchain

Use Helpwise MCP with Langchain

AI SDK logo

AI SDK

Use Helpwise MCP with AI SDK

Mastra AI logo

Mastra AI

Use Helpwise MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Helpwise MCP with LlamaIndex

CrewAI logo

CrewAI

Use Helpwise MCP with CrewAI

Pydantic AI logo

Pydantic AI

Use Helpwise MCP with Pydantic AI

Autogen logo

Autogen

Use Helpwise MCP with Autogen

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

EXPLORE MCP GATEWAY
FAQ

Frequently asked questions

Yes, Helpwise requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Helpwise connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Helpwise account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Helpwise actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Helpwise at any time.

When you connect a Helpwise account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Helpwise as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Helpwise. If Helpwise lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Helpwise at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Helpwise connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Helpwise rejects the old key. Create a new key in Helpwise and reconnect the account from the Composio dashboard or by asking your agent to reconnect Helpwise. Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal Helpwise use. Paid plans add higher limits and team features. Your Helpwise plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Helpwise accounts).

With Composio, you connect Helpwise once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

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Managed auth, hosted MCP servers, and every Helpwise tool your agent needs.Free to start.

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