Helpwise MCP for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Helpwise MCP or direct API to read and send emails, triage conversations, assign tickets, and manage labels through natural language.
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Try Helpwise now

Enter a prompt below to test the integration in our Tool Router playground. You'll be redirected to sign in and try it live.

Supported Tools

Tools
Create attachmentTool to upload a new attachment.
Add note to conversationTool to add a note to a conversation.
Create Helpwise TeamCreates a new team in Helpwise to group users for collaboration and assignment purposes.
Create Helpwise WebhookCreates a new webhook subscription in Helpwise to receive real-time event notifications.
Delete ContactDeletes a contact from Helpwise by its unique identifier (ID).
Delete Helpwise ConversationAttempts to delete a conversation by ID from Helpwise.
Delete MailboxTool to delete a mailbox by its unique identifier.
Delete Helpwise MessageAttempts to delete a message from Helpwise.
Delete Helpwise NoteTool to delete a note from a conversation.
Delete Email SignatureDeletes an email signature from Helpwise.
Delete TagPermanently deletes a tag from Helpwise.
Delete TeamTool to delete a team.
Delete TemplateDeletes a Helpwise email template (saved reply) by its ID.
Delete Helpwise WebhookDelete a Helpwise webhook by its ID.
Get AttachmentRetrieves a specific attachment by its unique identifier.
Get Conversation AttachmentsRetrieves attachments from messages in a specific conversation.
Get Helpwise ContactRetrieves detailed information for a specific contact by ID.
Get ConversationRetrieves complete details of a specific conversation by ID from Helpwise.
Get ConversationsTool to retrieve a list of conversations.
Get Helpwise Custom FieldRetrieves details of a specific custom field by its ID.
Get Helpwise MailboxTool to retrieve details of a specific mailbox by its ID.
Get Helpwise MailboxesTool to retrieve mailboxes.
Get Conversation NoteTool to retrieve details of a specific note.
Get Conversation NotesRetrieves all notes associated with a specific conversation.
Get Helpwise TagRetrieves detailed information about a specific tag in Helpwise.
Get Helpwise TeamRetrieves details of a specific Helpwise team by its ID.
Get Helpwise TeamsTool to retrieve Helpwise teams.
Get Helpwise WhatsApp TemplatesTool to retrieve Helpwise WhatsApp message templates.
Get Helpwise UsersTool to retrieve Helpwise users list.
Get Helpwise WebhookRetrieve detailed configuration for a specific Helpwise webhook by its ID.
Get Helpwise WebhooksTool to retrieve Helpwise webhooks.
Search Helpwise ContactsTool to search contacts by term with pagination.
Update Helpwise ContactTool to update an existing Helpwise contact.
Update MailboxUpdates an existing Helpwise mailbox.
Update Helpwise MessageTool to update an existing message.
Update Helpwise TagUpdates an existing tag's name and/or color in Helpwise.
Update Helpwise TemplateUpdates an existing Helpwise email template by modifying its name, subject, and/or HTML content.
Python
TypeScript

Install Composio

python
pip install composio claude-agent-sdk
Install the Composio SDK and Claude Agent SDK

Create Tool Router Session

python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
Initialize the Composio client and create a Tool Router session

Connect to AI Agent

python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Helpwise tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Add a note to Helpwise conversation ID 12345 stating the customer has been contacted.')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
Use the MCP server with your AI agent

Why Use Composio?

AI Native Helpwise Integration

  • Supports both Helpwise MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Helpwise data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Helpwise access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Helpwise
  • Scoped, least privilege access to Helpwise resources
  • Full audit trail of agent actions to support review and compliance

Use Helpwise with any AI Agent Framework

Choose a Framework you want to connect Helpwise with

Frequently Asked Questions

Do I need my own developer credentials to use Helpwise with Composio?

Yes, Helpwise requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Used by agents from

Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

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