How to integrate Supportbee MCP with Hermes

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Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.

This guide explains the easiest and most robust way to connect your Supportbee account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

Also integrate Supportbee with

What is Composio Connect?

Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can:

  • Search and load tools from relevant toolkits on-demand, reducing context usage.
  • Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
  • Manage app authentication end-to-end with zero manual overhead.

Integrating Supportbee with Hermes

Using Composio Connect CLI

1. Install the Composio CLI

Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

bash
curl -fsSL https://composio.dev/install | bash
Hermes authenticating with Composio

2. Authenticate

Once the CLI is installed, ask Hermes to authenticate with Composio.

3. Connect to Supportbee

Ask your agent to connect to Supportbee, or simply request any Supportbee-related task. Hermes will prompt you to authenticate and authorize access.

4. Done. You're all set with a new Supportbee connection.

Using Composio Connect MCP

1. Get your MCP URL and API Key

Go to dashboard.composio.dev and copy your Connect MCP URL and API key.

Copy MCP URL and API key from Composio dashboard

2. Open the Hermes config file

bash
nano ~/.hermes/config.yaml

3. Add the Composio Connect MCP server

bash
mcp_servers:
  composio:
    url: "https://connect.composio.dev/mcp"
    headers:
      x-consumer-api-key: "YOUR_COMPOSIO_API_KEY"
    connect_timeout: 60
    timeout: 180

Save with Ctrl + O, Enter, then exit with Ctrl + X.

4. Restart your Hermes agent

Once restarted, ask your agent to connect to Supportbee or request any Supportbee-related task. It will prompt you to authenticate and authorize access.

5. Done!

What is the Supportbee MCP server, and what's possible with it?

The Supportbee MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Supportbee account. It provides structured and secure access to your support ticketing system, so your agent can perform actions like creating and replying to tickets, managing team assignments, organizing tickets, and automating support workflows on your behalf.

  • Automated ticket creation and updates: Instantly open new support tickets, update their content, or post replies to customer inquiries without leaving your workflow.
  • Team assignment and ticket routing: Direct your agent to assign tickets to the right team or agent, ensuring every request is handled by the appropriate group.
  • Archiving and deleting tickets: Keep your helpdesk organized by having the agent archive resolved tickets or permanently remove unwanted ones from the system.
  • Reusable response snippets: Let your agent create, manage, and delete response templates so your team can reply faster and more consistently.
  • Rule-based workflow automation: Empower your agent to create new automation rules that streamline ticket routing, escalation, and handling based on custom conditions.

Supported Tools & Triggers

Tools
Add Label to TicketTool to add a label to a ticket.
Archive SupportBee TicketTool to archive a SupportBee ticket by its ID.
Assign Ticket to TeamAssigns a ticket to a team in SupportBee.
Create Ticket CommentCreates an internal comment on a ticket in SupportBee.
Create ConsequenceCreates a new consequence for rules automation in SupportBee.
Create Forwarding EmailCreate a new forwarding email address for the company in SupportBee.
Create FilterCreates a filter in SupportBee by linking a rule with a consequence.
Create RuleCreates a new automation rule in SupportBee to automatically process tickets based on conditions.
Create SnippetCreate a reusable snippet (canned response) in SupportBee.
Create SupportBee TicketCreates a new support ticket in SupportBee with a subject, content, and requester details.
Create Ticket ReplyCreate a reply to a support ticket in SupportBee.
Create SupportBee UserInvites a new user to your SupportBee account.
Delete SnippetPermanently delete a snippet by its ID from SupportBee.
Delete SupportBee TicketPermanently delete a trashed ticket from SupportBee.
Fetch Forwarding EmailsRetrieve all forwarding email addresses configured for the company.
Fetch SupportBee LabelsTool to retrieve all custom labels.
Fetch SnippetsFetches saved response snippets (canned responses/templates) from SupportBee.
Fetch SupportBee TeamsRetrieves all teams in the SupportBee account.
Get Avg First Response Time ReportTool to retrieve average first response time data points over time.
Get Replies Count ReportRetrieves replies count report data for the company.
Get TicketTool to retrieve a specific SupportBee ticket by its ID.
Get Tickets Count ReportTool to get ticket count data points over time.
List Ticket CommentsRetrieves all internal comments (private agent notes) for a specific ticket.
List Ticket RepliesLists all replies on a specific support ticket in SupportBee.
List TicketsTool to list tickets from SupportBee.
List SupportBee UsersRetrieves all users and customer groups in your SupportBee company.
Mark SupportBee Ticket as AnsweredMarks a SupportBee ticket as answered by adding the 'answered' status.
Mark SupportBee Ticket as SpamTool to mark a SupportBee ticket as spam.
Mark SupportBee Ticket as UnansweredMarks a SupportBee ticket as unanswered by removing its 'answered' status.
Remove Label From TicketTool to remove a label from a ticket.
Search SupportBee TicketsTool to search SupportBee tickets.
Show Ticket ReplyTool to fetch a specific reply for a SupportBee ticket.
Show SupportBee User or Customer GroupRetrieves details of a SupportBee user (agent/admin) or customer group by their ID.
Trash SupportBee TicketTool to trash a SupportBee ticket by its ID.
Unarchive SupportBee TicketTool to unarchive a SupportBee ticket by its ID.
Unassign Ticket from TeamTool to un-assign a ticket from its assigned team.
Unassign User From TicketTool to un-assign a ticket from its assigned user/agent.
Unmark SupportBee Ticket as SpamTool to unmark a SupportBee ticket as spam.
Untrash SupportBee TicketRestores a trashed SupportBee ticket back to active status.
Update SnippetUpdate an existing snippet (canned response) in SupportBee.
Update SupportBee UserUpdate an existing SupportBee user's profile information including name, email, role, avatar, or signature.

Way Forward

With Supportbee connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.

From here, you can extend Hermes further:

  • Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
  • Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
  • Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.

If you run into trouble or want to share what you've built, join the community or check out the Docs for deeper configuration options.

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FAQ

What are the differences in Tool Router MCP and Supportbee MCP?

With a standalone Supportbee MCP server, the agents and LLMs can only access a fixed set of Supportbee tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Supportbee and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Hermes?

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Supportbee tools.

Can I manage the permissions and scopes for Supportbee while using Tool Router?

Yes, absolutely. You can configure which Supportbee scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Supportbee data and credentials are handled as safely as possible.

Used by agents from

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Altera
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Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

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