How to integrate Supportbee MCP with Google ADK

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Introduction

This guide walks you through connecting Supportbee to Google ADK using the Composio tool router. By the end, you'll have a working Supportbee agent that can archive all tickets resolved this week, assign new tickets to the support team, create a reusable snippet for refund replies, reply to the oldest open ticket with a template through natural language commands.

This guide will help you understand how to give your Google ADK agent real control over a Supportbee account through Composio's Supportbee MCP server.

Before we dive in, let's take a quick look at the key ideas and tools involved.

TL;DR

Here's what you'll learn:
  • Get a Supportbee account set up and connected to Composio
  • Install the Google ADK and Composio packages
  • Create a Composio Tool Router session for Supportbee
  • Build an agent that connects to Supportbee through MCP
  • Interact with Supportbee using natural language

What is Google ADK?

Google ADK (Agents Development Kit) is Google's framework for building AI agents powered by Gemini models. It provides tools for creating agents that can use external services through the Model Context Protocol.

Key features include:

  • Gemini Integration: Native support for Google's Gemini models
  • MCP Toolset: Built-in support for Model Context Protocol tools
  • Streamable HTTP: Connect to external services through streamable HTTP
  • CLI and Web UI: Run agents via command line or web interface

What is the Supportbee MCP server, and what's possible with it?

The Supportbee MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Supportbee account. It provides structured and secure access to your support ticketing system, so your agent can perform actions like creating and replying to tickets, managing team assignments, organizing tickets, and automating support workflows on your behalf.

  • Automated ticket creation and updates: Instantly open new support tickets, update their content, or post replies to customer inquiries without leaving your workflow.
  • Team assignment and ticket routing: Direct your agent to assign tickets to the right team or agent, ensuring every request is handled by the appropriate group.
  • Archiving and deleting tickets: Keep your helpdesk organized by having the agent archive resolved tickets or permanently remove unwanted ones from the system.
  • Reusable response snippets: Let your agent create, manage, and delete response templates so your team can reply faster and more consistently.
  • Rule-based workflow automation: Empower your agent to create new automation rules that streamline ticket routing, escalation, and handling based on custom conditions.

Supported Tools & Triggers

Tools
Archive SupportBee TicketTool to archive a supportbee ticket by its id.
Assign Ticket to TeamTool to assign a ticket to a team.
Create RuleTool to create a new routing or automation rule in supportbee.
Create SnippetTool to create a reusable snippet for ticket responses.
Create SupportBee TicketTool to create a new support ticket.
Create Ticket ReplyTool to post a reply to a ticket.
Create SupportBee UserTool to create a new user in supportbee.
Delete SnippetTool to delete a snippet by its id.
Delete SupportBee TicketTool to permanently delete a trashed ticket.
Fetch EmailsTool to retrieve all forwarding email addresses for the company.
Fetch SupportBee LabelsTool to retrieve all custom labels.
Fetch SnippetsTool to fetch all saved snippets.
Fetch SupportBee Team by IDTool to fetch a supportbee team by its id.
Fetch SupportBee TeamsTool to retrieve all teams in the company.
Get Avg First Response Time ReportTool to retrieve average first response time data points.
Get Replies Count ReportTool to get replies count data points over time.
Get Tickets Count ReportTool to get ticket count data points over time.
List Ticket CommentsTool to list all comments for a ticket.
List Ticket RepliesTool to list all replies for a specific ticket.
List TicketsTool to list tickets.
Mark SupportBee Ticket as AnsweredTool to mark a ticket as answered.
Mark SupportBee Ticket as SpamTool to mark a supportbee ticket as spam.
Mark SupportBee Ticket as UnansweredTool to mark a ticket as unanswered.
Search SupportBee TicketsTool to search supportbee tickets.
Show Ticket ReplyTool to fetch a specific reply for a supportbee ticket.
Show SupportBee User or Customer GroupTool to retrieve a user or customer group by id.
Trash SupportBee TicketTool to trash a supportbee ticket by its id.
Unarchive SupportBee TicketTool to unarchive a supportbee ticket by its id.
Unassign Ticket from TeamTool to un-assign a ticket from its assigned team.
Unassign User From TicketTool to unassign the user from a ticket.
Unmark SupportBee Ticket as SpamTool to unmark a supportbee ticket as spam.
Untrash SupportBee TicketTool to untrash (restore) a supportbee ticket by its id.
Update SupportBee UserUpdate supportbee user

What is the Composio tool router, and how does it fit here?

What is Tool Router?

Composio's Tool Router helps agents find the right tools for a task at runtime. You can plug in multiple toolkits (like Gmail, HubSpot, and GitHub), and the agent will identify the relevant app and action to complete multi-step workflows. This can reduce token usage and improve the reliability of tool calls. Read more here: Getting started with Tool Router

The tool router generates a secure MCP URL that your agents can access to perform actions.

How the Tool Router works

The Tool Router follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Prerequisites

Before starting, make sure you have:
  • A Google API key for Gemini models
  • A Composio account and API key
  • Python 3.9 or later installed
  • Basic familiarity with Python

Getting API Keys for Google and Composio

Google API Key
  • Go to Google AI Studio and create an API key.
  • Copy the key and keep it safe. You will put this in GOOGLE_API_KEY.
Composio API Key and User ID
  • Log in to the Composio dashboard.
  • Go to Settings → API Keys and copy your Composio API key. Use this for COMPOSIO_API_KEY.
  • Decide on a stable user identifier to scope sessions, often your email or a user ID. Use this for COMPOSIO_USER_ID.

Install dependencies

bash
pip install google-adk composio-google python-dotenv

Inside your virtual environment, install the required packages.

What's happening:

  • google-adk is Google's Agents Development Kit
  • composio connects your agent to Supportbee via MCP
  • composio-google provides the Google ADK provider
  • python-dotenv loads environment variables

Set up ADK project

bash
adk create my_agent

Set up a new Google ADK project.

What's happening:

  • This creates an agent folder with a root agent file and .env file

Set environment variables

bash
GOOGLE_API_KEY=your-google-api-key
COMPOSIO_API_KEY=your-composio-api-key
COMPOSIO_USER_ID=your-user-id-or-email

Save all your credentials in the .env file.

What's happening:

  • GOOGLE_API_KEY authenticates with Google's Gemini models
  • COMPOSIO_API_KEY authenticates with Composio
  • COMPOSIO_USER_ID identifies the user for session management

Import modules and validate environment

python
import os
import warnings

from composio import Composio
from composio_google import GoogleProvider
from dotenv import load_dotenv
from google.adk.agents.llm_agent import Agent
from google.adk.tools.mcp_tool.mcp_session_manager import StreamableHTTPConnectionParams
from google.adk.tools.mcp_tool.mcp_toolset import McpToolset

load_dotenv()

warnings.filterwarnings("ignore", message=".*BaseAuthenticatedTool.*")

GOOGLE_API_KEY = os.getenv("GOOGLE_API_KEY")
COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

if not GOOGLE_API_KEY:
    raise ValueError("GOOGLE_API_KEY is not set in the environment.")
if not COMPOSIO_API_KEY:
    raise ValueError("COMPOSIO_API_KEY is not set in the environment.")
if not COMPOSIO_USER_ID:
    raise ValueError("COMPOSIO_USER_ID is not set in the environment.")
What's happening:
  • os reads environment variables
  • Composio is the main Composio SDK client
  • GoogleProvider declares that you are using Google ADK as the agent runtime
  • Agent is the Google ADK LLM agent class
  • McpToolset lets the ADK agent call MCP tools over HTTP

Create Composio client and Tool Router session

python
print("Initializing Composio client...")
composio_client = Composio(api_key=COMPOSIO_API_KEY, provider=GoogleProvider())

print("Creating Composio session...")
composio_session = composio_client.create(
    user_id=COMPOSIO_USER_ID,
    toolkits=["supportbee"],
)

COMPOSIO_MCP_URL = composio_session.mcp.url
print(f"Composio MCP HTTP URL: {COMPOSIO_MCP_URL}")
What's happening:
  • Authenticates to Composio with your API key
  • Declares Google ADK as the provider
  • Spins up a short-lived MCP endpoint for your user and selected toolkit
  • Stores the MCP HTTP URL for the ADK MCP integration

Set up the McpToolset and create the Agent

python
print("Creating Composio toolset for the agent...")
composio_toolset = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url=COMPOSIO_MCP_URL,
        headers={"x-api-key": os.getenv("COMPOSIO_API_KEY")}
    )
)

root_agent = Agent(
    model="gemini-2.5-pro",
    name="composio_agent",
    description="An agent that uses Supportbee tools to perform actions.",
    instruction=(
        "You are a helpful assistant connected to Composio. "
        "You have the following tools available: "
        "COMPOSIO_SEARCH_TOOLS, COMPOSIO_MULTI_EXECUTE_TOOL, "
        "COMPOSIO_MANAGE_CONNECTIONS, COMPOSIO_REMOTE_BASH_TOOL, COMPOSIO_REMOTE_WORKBENCH. "
        "Use these tools to help users with Supportbee operations."
    ),
    tools=[composio_toolset],
)

print("\nAgent setup complete. You can now run this agent directly ;)")
What's happening:
  • Connects the ADK agent to the Composio MCP endpoint through McpToolset
  • Uses Gemini as the model powering the agent
  • Lists exact tool names in instruction to reduce misnamed tool calls

Run the agent

bash
# Run in CLI mode
adk run my_agent

# Or run in web UI mode
adk web
Execute the agent from the project root. The web command opens a web portal where you can chat with the agent. What's happening:
  • adk run runs the agent in CLI mode
  • adk web opens a web UI for interactive testing

Complete Code

Here's the complete code to get you started with Supportbee and Google ADK:

python
import os
import warnings

from composio import Composio
from composio_google import GoogleProvider
from dotenv import load_dotenv
from google.adk.agents.llm_agent import Agent
from google.adk.tools.mcp_tool.mcp_session_manager import StreamableHTTPConnectionParams
from google.adk.tools.mcp_tool.mcp_toolset import McpToolset

def main():
    try:
        load_dotenv()

        warnings.filterwarnings("ignore", message=".*BaseAuthenticatedTool.*")

        GOOGLE_API_KEY = os.getenv("GOOGLE_API_KEY")
        COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
        COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

        if not GOOGLE_API_KEY:
            raise ValueError("GOOGLE_API_KEY is not set in the environment.")
        if not COMPOSIO_API_KEY:
            raise ValueError("COMPOSIO_API_KEY is not set in the environment.")
        if not COMPOSIO_USER_ID:
            raise ValueError("COMPOSIO_USER_ID is not set in the environment.")

        print("Initializing Composio client...")
        composio_client = Composio(api_key=COMPOSIO_API_KEY, provider=GoogleProvider())

        print("Creating Composio session...")
        composio_session = composio_client.create(
            user_id=COMPOSIO_USER_ID,
            toolkits=["supportbee"],
        )

        COMPOSIO_MCP_URL = composio_session.mcp.url
        print(f"Composio MCP HTTP URL: {COMPOSIO_MCP_URL}")

        print("Creating Composio toolset for the agent...")
        composio_toolset = McpToolset(
            connection_params=StreamableHTTPConnectionParams(
                url=COMPOSIO_MCP_URL,
                headers={"x-api-key": os.getenv("COMPOSIO_API_KEY")}
            )
        )

        root_agent = Agent(
            model="gemini-2.5-pro",
            name="composio_agent",
            description="An agent that uses Supportbee tools to perform actions.",
            instruction=(
                "You are a helpful assistant connected to Composio. "
                "You have the following tools available: "
                "COMPOSIO_SEARCH_TOOLS, COMPOSIO_MULTI_EXECUTE_TOOL, "
                "COMPOSIO_MANAGE_CONNECTIONS, COMPOSIO_REMOTE_BASH_TOOL, COMPOSIO_REMOTE_WORKBENCH. "
                "Use these tools to help users with Supportbee operations."
            ),
            tools=[composio_toolset],
        )

        print("\nAgent setup complete. You can now run this agent directly ;)")

    except Exception as e:
        print(f"\nAn error occurred during agent setup: {e}")

if __name__ == "__main__":
    main()

Conclusion

You've successfully integrated Supportbee with the Google ADK through Composio's MCP Tool Router. Your agent can now interact with Supportbee using natural language commands.

Key takeaways:

  • The Tool Router approach dynamically routes requests to the appropriate Supportbee tools
  • Environment variables keep your credentials secure and separate from code
  • Clear agent instructions reduce tool calling errors
  • The ADK web UI provides an interactive interface for testing and development

You can extend this setup by adding more toolkits to the toolkits array in your session configuration.

How to build Supportbee MCP Agent with another framework

OpenAI Agents SDK

OpenAI Agents SDK

Use Supportbee MCP with OpenAI Agents SDK

Claude Agent SDK

Claude Agent SDK

Use Supportbee MCP with Claude Agent SDK

LangChain

LangChain

Use Supportbee MCP with LangChain

Vercel AI SDK

Vercel AI SDK

Use Supportbee MCP with Vercel AI SDK

Mastra AI

Mastra AI

Use Supportbee MCP with Mastra AI

LlamaIndex

LlamaIndex

Use Supportbee MCP with LlamaIndex

CrewAI

CrewAI

Use Supportbee MCP with CrewAI

FAQ

What are the differences in Tool Router MCP and Supportbee MCP?

With a standalone Supportbee MCP server, the agents and LLMs can only access a fixed set of Supportbee tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Supportbee and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Google ADK?

Yes, you can. Google ADK fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Supportbee tools.

Can I manage the permissions and scopes for Supportbee while using Tool Router?

Yes, absolutely. You can configure which Supportbee scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Supportbee data and credentials are handled as safely as possible.

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