Supportbee Integration for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Supportbee MCP or direct API to fetch support tickets, draft and send replies, label emails, and automate ticket management through natural language.
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Supported Tools

Tools
Archive SupportBee TicketTool to archive a supportbee ticket by its id.
Assign Ticket to TeamTool to assign a ticket to a team.
Create RuleTool to create a new routing or automation rule in supportbee.
Create SnippetTool to create a reusable snippet for ticket responses.
Create SupportBee TicketTool to create a new support ticket.
Create Ticket ReplyTool to post a reply to a ticket.
Create SupportBee UserTool to create a new user in supportbee.
Delete SnippetTool to delete a snippet by its id.
Delete SupportBee TicketTool to permanently delete a trashed ticket.
Fetch EmailsTool to retrieve all forwarding email addresses for the company.
Fetch SupportBee LabelsTool to retrieve all custom labels.
Fetch SnippetsTool to fetch all saved snippets.
Fetch SupportBee Team by IDTool to fetch a supportbee team by its id.
Fetch SupportBee TeamsTool to retrieve all teams in the company.
Get Avg First Response Time ReportTool to retrieve average first response time data points.
Get Replies Count ReportTool to get replies count data points over time.
Get Tickets Count ReportTool to get ticket count data points over time.
List Ticket CommentsTool to list all comments for a ticket.
List Ticket RepliesTool to list all replies for a specific ticket.
List TicketsTool to list tickets.
Mark SupportBee Ticket as AnsweredTool to mark a ticket as answered.
Mark SupportBee Ticket as SpamTool to mark a supportbee ticket as spam.
Mark SupportBee Ticket as UnansweredTool to mark a ticket as unanswered.
Search SupportBee TicketsTool to search supportbee tickets.
Show Ticket ReplyTool to fetch a specific reply for a supportbee ticket.
Show SupportBee User or Customer GroupTool to retrieve a user or customer group by id.
Trash SupportBee TicketTool to trash a supportbee ticket by its id.
Unarchive SupportBee TicketTool to unarchive a supportbee ticket by its id.
Unassign Ticket from TeamTool to un-assign a ticket from its assigned team.
Unassign User From TicketTool to unassign the user from a ticket.
Unmark SupportBee Ticket as SpamTool to unmark a supportbee ticket as spam.
Untrash SupportBee TicketTool to untrash (restore) a supportbee ticket by its id.
Update SupportBee UserUpdate supportbee user

Connect Supportbee MCP Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio claude-agent-sdk
Install the Composio SDK and Claude Agent SDK

Create Tool Router Session

python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
Initialize the Composio client and create a Tool Router session

Connect to AI Agent

python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Supportbee tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Archive ticket with ID 12345 in Supportbee')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
Use the MCP server with your AI agent

Connect Supportbee API Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio_openai
Install the Composio SDK

Initialize Composio and Create Tool Router Session

python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
Import and initialize Composio client, then create a Tool Router session

Execute Supportbee Tools via Tool Router with Your Agent

python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'Archive all resolved tickets from yesterday'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
Get tools from Tool Router session and execute Supportbee actions with your Agent

Why Use Composio?

AI Native Supportbee Integration

  • Supports both Supportbee MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Supportbee data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Supportbee access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Supportbee
  • Scoped, least privilege access to Supportbee resources
  • Full audit trail of agent actions to support review and compliance

Use Supportbee with any AI Agent Framework

Choose a Framework you want to connect Supportbee with

Frequently Asked Questions

Do I need my own developer credentials to use Supportbee with Composio?

Yes, Supportbee requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Used by agents from

Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

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