Supportbee MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Supportbee MCP or direct API to fetch support tickets, draft and send replies, label emails, and automate ticket management through natural language.

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Supportbee

Api Key

SupportBee is a web-based email support tool for organizing customer support emails. It streamlines team collaboration and keeps customer conversations efficient and accessible.

41 Tools

Try Supportbee now

Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND

Supportbee

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TOOLS

Supported Tools

Every Supportbee action and event your agent gets out of the box.

Add Label to Ticket

Tool to add a label to a ticket.

Archive SupportBee Ticket

Tool to archive a SupportBee ticket by its ID.

Assign Ticket to Team

Assigns a ticket to a team in SupportBee.

Create Ticket Comment

Creates an internal comment on a ticket in SupportBee.

Create Consequence

Creates a new consequence for rules automation in SupportBee.

Create Forwarding Email

Create a new forwarding email address for the company in SupportBee.

Create Filter

Creates a filter in SupportBee by linking a rule with a consequence.

Create Rule

Creates a new automation rule in SupportBee to automatically process tickets based on conditions.

Create Snippet

Create a reusable snippet (canned response) in SupportBee.

Create SupportBee Ticket

Creates a new support ticket in SupportBee with a subject, content, and requester details.

Create Ticket Reply

Create a reply to a support ticket in SupportBee.

Create SupportBee User

Invites a new user to your SupportBee account.

Delete Snippet

Permanently delete a snippet by its ID from SupportBee.

Delete SupportBee Ticket

Permanently delete a trashed ticket from SupportBee.

Fetch Forwarding Emails

Retrieve all forwarding email addresses configured for the company.

Fetch SupportBee Labels

Tool to retrieve all custom labels.

Fetch Snippets

Fetches saved response snippets (canned responses/templates) from SupportBee.

Fetch SupportBee Teams

Retrieves all teams in the SupportBee account.

Get Avg First Response Time Report

Tool to retrieve average first response time data points over time.

Get Replies Count Report

Retrieves replies count report data for the company.

Get Ticket

Tool to retrieve a specific SupportBee ticket by its ID.

Get Tickets Count Report

Tool to get ticket count data points over time.

List Ticket Comments

Retrieves all internal comments (private agent notes) for a specific ticket.

List Ticket Replies

Lists all replies on a specific support ticket in SupportBee.

List Tickets

Tool to list tickets from SupportBee.

List SupportBee Users

Retrieves all users and customer groups in your SupportBee company.

Mark SupportBee Ticket as Answered

Marks a SupportBee ticket as answered by adding the 'answered' status.

Mark SupportBee Ticket as Spam

Tool to mark a SupportBee ticket as spam.

Mark SupportBee Ticket as Unanswered

Marks a SupportBee ticket as unanswered by removing its 'answered' status.

Remove Label From Ticket

Tool to remove a label from a ticket.

Search SupportBee Tickets

Tool to search SupportBee tickets.

Show Ticket Reply

Tool to fetch a specific reply for a SupportBee ticket.

Show SupportBee User or Customer Group

Retrieves details of a SupportBee user (agent/admin) or customer group by their ID.

Trash SupportBee Ticket

Tool to trash a SupportBee ticket by its ID.

Unarchive SupportBee Ticket

Tool to unarchive a SupportBee ticket by its ID.

Unassign Ticket from Team

Tool to un-assign a ticket from its assigned team.

Unassign User From Ticket

Tool to un-assign a ticket from its assigned user/agent.

Unmark SupportBee Ticket as Spam

Tool to unmark a SupportBee ticket as spam.

Untrash SupportBee Ticket

Restores a trashed SupportBee ticket back to active status.

Update Snippet

Update an existing snippet (canned response) in SupportBee.

Update SupportBee User

Update an existing SupportBee user's profile information including name, email, role, avatar, or signature.

SETUP GUIDE

Connect Supportbee MCP Tool with your Agent

Install Composio

typescript

npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai

Install the Composio SDK and your agent framework

Create a session with MCP enabled

typescript

import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["supportbee"],
  mcp: true,
});

Create a session scoped to Supportbee and read its MCP URL and headers

Connect your agent to the MCP server

typescript

import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "Archive all resolved tickets from yesterday",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();

Pass the session's MCP URL and headers to your agent and run a Supportbee request

SETUP GUIDE

Connect Supportbee API Tool with your Agent

Install Composio

typescript

npm install @composio/core @composio/openai openai

Install the Composio SDK, the OpenAI provider, and the OpenAI SDK

Create a Composio session

typescript

import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["supportbee"] });
const tools = await session.tools();

Initialize Composio with the OpenAI Responses provider and create a session scoped to Supportbee

Run Supportbee tools with your agent

typescript

let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "Archive all resolved tickets from yesterday" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);

Send a request, execute the Supportbee tool calls through the session, and print the final answer

Why Use Composio?

AI Native Supportbee Integration

Supports both Supportbee MCP and direct API based integrations
Structured, LLM-friendly schemas for reliable tool execution
Rich coverage for reading, writing, and querying your Supportbee data

Managed Auth

Built-in OAuth handling with automatic token refresh and rotation
Central place to manage, scope, and revoke Supportbee access
Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

Tools are tuned using real error and success rates to improve reliability over time
Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

Fine-grained RBAC so you control which agents and users can access Supportbee
Scoped, least privilege access to Supportbee resources
Full audit trail of agent actions to support review and compliance

FRAMEWORKS

Use Supportbee with any AI Agent Framework

Choose a Framework you want to connect Supportbee with

Claude Code

Use Supportbee MCP with Claude Code

Claude Cowork

Use Supportbee MCP with Claude Cowork

OpenAI Agents SDK

Use Supportbee MCP with OpenAI Agents SDK

Claude Agents SDK

Use Supportbee MCP with Claude Agents SDK

Codex

Use Supportbee MCP with Codex

OpenClaw

Use Supportbee MCP with OpenClaw

Hermes

Use Supportbee MCP with Hermes

Atomic Agent

Use Supportbee MCP with Atomic Agent

Google ADK

Use Supportbee MCP with Google ADK

Langchain

Use Supportbee MCP with Langchain

AI SDK

Use Supportbee MCP with AI SDK

Mastra AI

Use Supportbee MCP with Mastra AI

LlamaIndex

Use Supportbee MCP with LlamaIndex

CrewAI

Use Supportbee MCP with CrewAI

Pydantic AI

Use Supportbee MCP with Pydantic AI

Autogen

Use Supportbee MCP with Autogen

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

EXPLORE MCP GATEWAY

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FAQ

Frequently asked questions

Yes, Supportbee requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Supportbee connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Supportbee account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Supportbee actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Supportbee at any time.

When you connect a Supportbee account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Supportbee as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Supportbee. If Supportbee lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Supportbee at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Supportbee connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Supportbee rejects the old key. Create a new key in Supportbee and reconnect the account from the Composio dashboard or by asking your agent to reconnect Supportbee. Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal Supportbee use. Paid plans add higher limits and team features. Your Supportbee plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Supportbee accounts).

With Composio, you connect Supportbee once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

Start with Supportbee.It takes 30 seconds.

Managed auth, hosted MCP servers, and every Supportbee tool your agent needs.Free to start.

Start building

Supportbee MCP server for AI agents and assistants

Try Supportbee now

Supported Tools

Connect Supportbee MCP Tool with your Agent

Install Composio

Create a session with MCP enabled

Connect your agent to the MCP server

Connect Supportbee API Tool with your Agent

Install Composio

Create a Composio session

Run Supportbee tools with your agent

Why Use Composio?

AI Native Supportbee Integration

Managed Auth

Agent Optimized Design

Enterprise Grade Security

Use Supportbee with any AI Agent Framework

Claude Code

Claude Cowork

OpenAI Agents SDK

Claude Agents SDK

Codex

OpenClaw

Hermes

Atomic Agent

Google ADK

Langchain

AI SDK

Mastra AI

LlamaIndex

CrewAI

Pydantic AI

Autogen

Rolling this out across your team?

Explore Other Toolkits

Aeroleads

Autobound

Better proposals

Bidsketch

Frequently asked questions

Do I need my own developer credentials to use Supportbee with Composio?+

Can I use multiple toolkits together?+

Is Composio secure with my Supportbee account?+

What if the API changes?+

Where do I get a Supportbee API key, and who can see it?+

Does the agent act as me inside Supportbee?+

Which Supportbee permissions does the agent get?+

Can I use multiple Supportbee accounts with Claude and ChatGPT?+

What happens if I rotate or revoke my Supportbee API key?+

Does using Supportbee through Composio cost extra?+

How is Composio different from the Supportbee connectors already built into Claude and ChatGPT?+

Start with Supportbee.It takes 30 seconds.