How to integrate Supportbee MCP with OpenClaw

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Introduction

OpenClaw is the fastest growing agent harness out there, which can work 24/7 to automate almost any kind of tasks. However, its capabilities are limited to the tools it has access to. Composio allows your OpenClaw to access Supportbee with authentication management handled for you. You can execute actions on Supportbee via your favorite OpenClaw interface (Telegram, WhatsApp, TUI, etc), whichever you prefer.

Why use Composio?

Apart from a managed and hosted MCP server, you will get:

  • Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
  • Handling Large tool responses out of LLM context to minimize context rot.
  • Dynamic just-in-time access to 20,000 tools across 850+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need.

How to install Supportbee with OpenClaw

Using Composio API Key and Setup Prompt

Copy the setup prompt from the OpenClaw dashboard
  • Run it in your OpenClaw chat interface.
  • Authenticate Supportbee from the dashboard
  • Go back to your OpenClaw interface and start asking questions.

Using OpenClaw/Composio Plugin

1. Install OpenClaw Composio plugin

bash
openclaw plugins install @composio/openclaw-plugin

2. Copy the API Key from dashboard.composio.dev

3. Setup OpenClaw Config

openclaw config set plugins.entries.composio.config.consumerKey "ck_your_key_here"

4. Restart OpenClaw

openclaw gateway restart

5. Go to your chat interface and start asking questions.

6. When prompted, authenticate the app and you're all set.

How It Works

The plugin connects to Composio's MCP server at https://connect.composio.dev/mcp and registers all available tools directly into the OpenClaw agent. Tools are called by name — no extra search or execute steps needed.

If a tool returns an auth error, the agent will prompt you to connect that toolkit at dashboard.composio.dev.

Configuration

{
  "plugins": {
    "entries": {
      "composio": {
        "enabled": true,
        "config": {
          "consumerKey": "ck_your_key_here"
        }
      }
    }
  }
}
OptionDescriptionDefault
enabledEnable or disable the plugintrue
consumerKeyYour Composio consumer key (ck_...)
mcpUrlMCP server URL (advanced)https://connect.composio.dev/mcp

What is the Supportbee MCP server, and what's possible with it?

The Supportbee MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Supportbee account. It provides structured and secure access to your support ticketing system, so your agent can perform actions like creating and replying to tickets, managing team assignments, organizing tickets, and automating support workflows on your behalf.

  • Automated ticket creation and updates: Instantly open new support tickets, update their content, or post replies to customer inquiries without leaving your workflow.
  • Team assignment and ticket routing: Direct your agent to assign tickets to the right team or agent, ensuring every request is handled by the appropriate group.
  • Archiving and deleting tickets: Keep your helpdesk organized by having the agent archive resolved tickets or permanently remove unwanted ones from the system.
  • Reusable response snippets: Let your agent create, manage, and delete response templates so your team can reply faster and more consistently.
  • Rule-based workflow automation: Empower your agent to create new automation rules that streamline ticket routing, escalation, and handling based on custom conditions.

Supported Tools & Triggers

Tools
Archive SupportBee TicketTool to archive a supportbee ticket by its id.
Assign Ticket to TeamTool to assign a ticket to a team.
Create RuleTool to create a new routing or automation rule in supportbee.
Create SnippetTool to create a reusable snippet for ticket responses.
Create SupportBee TicketTool to create a new support ticket.
Create Ticket ReplyTool to post a reply to a ticket.
Create SupportBee UserTool to create a new user in supportbee.
Delete SnippetTool to delete a snippet by its id.
Delete SupportBee TicketTool to permanently delete a trashed ticket.
Fetch EmailsTool to retrieve all forwarding email addresses for the company.
Fetch SupportBee LabelsTool to retrieve all custom labels.
Fetch SnippetsTool to fetch all saved snippets.
Fetch SupportBee Team by IDTool to fetch a supportbee team by its id.
Fetch SupportBee TeamsTool to retrieve all teams in the company.
Get Avg First Response Time ReportTool to retrieve average first response time data points.
Get Replies Count ReportTool to get replies count data points over time.
Get Tickets Count ReportTool to get ticket count data points over time.
List Ticket CommentsTool to list all comments for a ticket.
List Ticket RepliesTool to list all replies for a specific ticket.
List TicketsTool to list tickets.
Mark SupportBee Ticket as AnsweredTool to mark a ticket as answered.
Mark SupportBee Ticket as SpamTool to mark a supportbee ticket as spam.
Mark SupportBee Ticket as UnansweredTool to mark a ticket as unanswered.
Search SupportBee TicketsTool to search supportbee tickets.
Show Ticket ReplyTool to fetch a specific reply for a supportbee ticket.
Show SupportBee User or Customer GroupTool to retrieve a user or customer group by id.
Trash SupportBee TicketTool to trash a supportbee ticket by its id.
Unarchive SupportBee TicketTool to unarchive a supportbee ticket by its id.
Unassign Ticket from TeamTool to un-assign a ticket from its assigned team.
Unassign User From TicketTool to unassign the user from a ticket.
Unmark SupportBee Ticket as SpamTool to unmark a supportbee ticket as spam.
Untrash SupportBee TicketTool to untrash (restore) a supportbee ticket by its id.
Update SupportBee UserUpdate supportbee user

Conclusion

You've successfully integrated Supportbee with OpenClaw using Composio plugin. Now interact with Supportbee directly from your terminal, Web UI, or any messenger app using natural language commands.

Key benefits of this setup:

  • Seamless integration across TUI, Web UIs, and Messenger apps like Telegram, WhatsApp, Slack, etc.
  • Natural language commands for Supportbee operations
  • Managed authentication through Composio
  • Access to 20,000+ tools across 850+ apps for cross-app workflows
  • Programmatic tool calling for complex tool chaining

Next steps:

  • Try asking OpenClaw to perform various Supportbee operations
  • Explore cross-app workflows by connecting more toolkits like Calendar, Slack, Notion, etc.
  • Build complex automation scripts that leverage OpenClaw's 24/7 running capabilities

How to build Supportbee MCP Agent with another framework

FAQ

What are the differences in Tool Router MCP and Supportbee MCP?

With a standalone Supportbee MCP server, the agents and LLMs can only access a fixed set of Supportbee tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Supportbee and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with OpenClaw?

Yes, you can. OpenClaw fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Supportbee tools.

Can I manage the permissions and scopes for Supportbee while using Tool Router?

Yes, absolutely. You can configure which Supportbee scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Supportbee data and credentials are handled as safely as possible.

Used by agents from

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Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

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