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How to connect Supportbee to Claude

Connect Claude Web, Desktop and Cowork to Supportbee MCP. Archive all tickets resolved this week, assign new tickets to the support team, and more using natural language, with authentication handled for you.

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SupportBee is a web-based email support tool for organizing customer support emails. It streamlines team collaboration and keeps customer conversations efficient and accessible.

41 Tools

Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your Supportbee account to Claude via Composio Connect, enabling it to archive all tickets resolved this week, assign new tickets to the support team, create a reusable snippet for refund replies, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

Also integrate Supportbee with

Claude CodeOpenAI Agents SDKClaude Agent SDKCodexOpenClawHermesAtomic AgentGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexCrewAIPydantic AIAutoGen

Connecting Supportbee to Claude Web, Desktop, and Cowork

Two ways to add the Composio connector. Pick whichever you prefer.

1. Add with one click

Click the button. Claude opens with the Composio connector filled in. Click Add, then go to step 2.

Add to Claude

Add manually

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

2. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

3. Connect your Supportbee account

Back in Claude, ask it to connect to Supportbee or give it any Supportbee-related task.

For example, ask Claude to:

  • "Archive all tickets resolved this week"
  • "Assign new tickets to the support team"
  • "Create a reusable snippet for refund replies"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your Supportbee account is ready to use.

What is the Supportbee Claude Connector, and what's possible with it?

The Supportbee MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Supportbee account. It provides structured and secure access to your support ticketing system, so your agent can perform actions like creating and replying to tickets, managing team assignments, organizing tickets, and automating support workflows on your behalf.

  • Automated ticket creation and updates: Instantly open new support tickets, update their content, or post replies to customer inquiries without leaving your workflow.
  • Team assignment and ticket routing: Direct your agent to assign tickets to the right team or agent, ensuring every request is handled by the appropriate group.
  • Archiving and deleting tickets: Keep your helpdesk organized by having the agent archive resolved tickets or permanently remove unwanted ones from the system.
  • Reusable response snippets: Let your agent create, manage, and delete response templates so your team can reply faster and more consistently.
  • Rule-based workflow automation: Empower your agent to create new automation rules that streamline ticket routing, escalation, and handling based on custom conditions.

Troubleshooting

1. Why does Claude not use the Composio connector for Supportbee?

The connector can show as connected, but Claude must use it in each Supportbee conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to Supportbee again.

2. Why does Claude show an MCP server error before Supportbee connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for Supportbee.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect Supportbee.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the Supportbee authorization link not work?

The Composio connector is one server. Your Supportbee account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the Supportbee connection.
  • Composio creates a fresh Supportbee authorization link.
  • Open that link in your browser and finish the Supportbee sign-in.

4. Why do Supportbee actions fail after they worked before?

The Supportbee connection can expire or lose permission.

  • Ask Claude to inspect the Supportbee connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the Supportbee account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in Supportbee.
  • If the action still fails with a permission error, check that the connected account has that permission in Supportbee itself.

5. How do I switch to a different Supportbee account?

Claude can manage the Supportbee connection for you.

  • Ask Claude to disconnect or delete the current Supportbee account.
  • Ask Claude to connect Supportbee again.
  • Open the new Composio authorization link for Supportbee.
  • Sign in with the other Supportbee account in the browser.
  • After the account connects, ask Claude to retry the Supportbee task.

6. Why is my Supportbee connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your Supportbee connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click ⋮ and click Clear cache.
  • If Supportbee tools still do not appear, click ⋮, disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect Supportbee.
TOOLS

Supported Tools

Every Supportbee action and event your agent gets out of the box.

Add Label to Ticket

Tool to add a label to a ticket.

Archive SupportBee Ticket

Tool to archive a SupportBee ticket by its ID.

Assign Ticket to Team

Assigns a ticket to a team in SupportBee.

Create Ticket Comment

Creates an internal comment on a ticket in SupportBee.

Create Consequence

Creates a new consequence for rules automation in SupportBee.

Create Forwarding Email

Create a new forwarding email address for the company in SupportBee.

Create Filter

Creates a filter in SupportBee by linking a rule with a consequence.

Create Rule

Creates a new automation rule in SupportBee to automatically process tickets based on conditions.

Create Snippet

Create a reusable snippet (canned response) in SupportBee.

Create SupportBee Ticket

Creates a new support ticket in SupportBee with a subject, content, and requester details.

Create Ticket Reply

Create a reply to a support ticket in SupportBee.

Create SupportBee User

Invites a new user to your SupportBee account.

Delete Snippet

Permanently delete a snippet by its ID from SupportBee.

Delete SupportBee Ticket

Permanently delete a trashed ticket from SupportBee.

Fetch Forwarding Emails

Retrieve all forwarding email addresses configured for the company.

Fetch SupportBee Labels

Tool to retrieve all custom labels.

Fetch Snippets

Fetches saved response snippets (canned responses/templates) from SupportBee.

Fetch SupportBee Teams

Retrieves all teams in the SupportBee account.

Get Avg First Response Time Report

Tool to retrieve average first response time data points over time.

Get Replies Count Report

Retrieves replies count report data for the company.

Get Ticket

Tool to retrieve a specific SupportBee ticket by its ID.

Get Tickets Count Report

Tool to get ticket count data points over time.

List Ticket Comments

Retrieves all internal comments (private agent notes) for a specific ticket.

List Ticket Replies

Lists all replies on a specific support ticket in SupportBee.

List Tickets

Tool to list tickets from SupportBee.

List SupportBee Users

Retrieves all users and customer groups in your SupportBee company.

Mark SupportBee Ticket as Answered

Marks a SupportBee ticket as answered by adding the 'answered' status.

Mark SupportBee Ticket as Spam

Tool to mark a SupportBee ticket as spam.

Mark SupportBee Ticket as Unanswered

Marks a SupportBee ticket as unanswered by removing its 'answered' status.

Remove Label From Ticket

Tool to remove a label from a ticket.

Search SupportBee Tickets

Tool to search SupportBee tickets.

Show Ticket Reply

Tool to fetch a specific reply for a SupportBee ticket.

Show SupportBee User or Customer Group

Retrieves details of a SupportBee user (agent/admin) or customer group by their ID.

Trash SupportBee Ticket

Tool to trash a SupportBee ticket by its ID.

Unarchive SupportBee Ticket

Tool to unarchive a SupportBee ticket by its ID.

Unassign Ticket from Team

Tool to un-assign a ticket from its assigned team.

Unassign User From Ticket

Tool to un-assign a ticket from its assigned user/agent.

Unmark SupportBee Ticket as Spam

Tool to unmark a SupportBee ticket as spam.

Untrash SupportBee Ticket

Restores a trashed SupportBee ticket back to active status.

Update Snippet

Update an existing snippet (canned response) in SupportBee.

Update SupportBee User

Update an existing SupportBee user's profile information including name, email, role, avatar, or signature.

FRAMEWORKS

How to build Supportbee MCP Agent with another framework

Claude Code logo

Claude Code

Use Supportbee MCP with Claude Code

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Supportbee MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Supportbee MCP with Claude Agent SDK

Codex logo

Codex

Use Supportbee MCP with Codex

OpenClaw logo

OpenClaw

Use Supportbee MCP with OpenClaw

Hermes logo

Hermes

Use Supportbee MCP with Hermes

Atomic Agent logo

Atomic Agent

Use Supportbee MCP with Atomic Agent

Google ADK logo

Google ADK

Use Supportbee MCP with Google ADK

LangChain logo

LangChain

Use Supportbee MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Supportbee MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Supportbee MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Supportbee MCP with LlamaIndex

CrewAI logo

CrewAI

Use Supportbee MCP with CrewAI

Pydantic AI logo

Pydantic AI

Use Supportbee MCP with Pydantic AI

AutoGen logo

AutoGen

Use Supportbee MCP with AutoGen

FAQ

Frequently asked questions

With a standalone Supportbee MCP server, the agents and LLMs can only access a fixed set of Supportbee tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Supportbee and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Supportbee tools.

Yes, absolutely. You can configure which Supportbee scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Supportbee data and credentials are handled as safely as possible.

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