How to connect Supportbee to Claude Cowork

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Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Supportbee account to Cowork via Composio Connect, enabling it to archive all tickets resolved this week, assign new tickets to the support team, create a reusable snippet for refund replies, and more such actions on your behalf without compromising your account security.

Also integrate Supportbee with

Connecting Supportbee to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Supportbee account

Back in Cowork, ask the agent to connect to Supportbee or give it any Supportbee-related task.

For example, ask Cowork to:

  • "Archive all tickets resolved this week"
  • "Assign new tickets to the support team"
  • "Create a reusable snippet for refund replies"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Supportbee account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Supportbee through MCP without you sharing account credentials directly with the agent.

What is the Supportbee MCP server, and what's possible with it?

The Supportbee MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Supportbee account. It provides structured and secure access to your support ticketing system, so your agent can perform actions like creating and replying to tickets, managing team assignments, organizing tickets, and automating support workflows on your behalf.

  • Automated ticket creation and updates: Instantly open new support tickets, update their content, or post replies to customer inquiries without leaving your workflow.
  • Team assignment and ticket routing: Direct your agent to assign tickets to the right team or agent, ensuring every request is handled by the appropriate group.
  • Archiving and deleting tickets: Keep your helpdesk organized by having the agent archive resolved tickets or permanently remove unwanted ones from the system.
  • Reusable response snippets: Let your agent create, manage, and delete response templates so your team can reply faster and more consistently.
  • Rule-based workflow automation: Empower your agent to create new automation rules that streamline ticket routing, escalation, and handling based on custom conditions.

Supported Tools & Triggers

Tools
Archive SupportBee TicketTool to archive a supportbee ticket by its id.
Assign Ticket to TeamTool to assign a ticket to a team.
Create RuleTool to create a new routing or automation rule in supportbee.
Create SnippetTool to create a reusable snippet for ticket responses.
Create SupportBee TicketTool to create a new support ticket.
Create Ticket ReplyTool to post a reply to a ticket.
Create SupportBee UserTool to create a new user in supportbee.
Delete SnippetTool to delete a snippet by its id.
Delete SupportBee TicketTool to permanently delete a trashed ticket.
Fetch EmailsTool to retrieve all forwarding email addresses for the company.
Fetch SupportBee LabelsTool to retrieve all custom labels.
Fetch SnippetsTool to fetch all saved snippets.
Fetch SupportBee Team by IDTool to fetch a supportbee team by its id.
Fetch SupportBee TeamsTool to retrieve all teams in the company.
Get Avg First Response Time ReportTool to retrieve average first response time data points.
Get Replies Count ReportTool to get replies count data points over time.
Get Tickets Count ReportTool to get ticket count data points over time.
List Ticket CommentsTool to list all comments for a ticket.
List Ticket RepliesTool to list all replies for a specific ticket.
List TicketsTool to list tickets.
Mark SupportBee Ticket as AnsweredTool to mark a ticket as answered.
Mark SupportBee Ticket as SpamTool to mark a supportbee ticket as spam.
Mark SupportBee Ticket as UnansweredTool to mark a ticket as unanswered.
Search SupportBee TicketsTool to search supportbee tickets.
Show Ticket ReplyTool to fetch a specific reply for a supportbee ticket.
Show SupportBee User or Customer GroupTool to retrieve a user or customer group by id.
Trash SupportBee TicketTool to trash a supportbee ticket by its id.
Unarchive SupportBee TicketTool to unarchive a supportbee ticket by its id.
Unassign Ticket from TeamTool to un-assign a ticket from its assigned team.
Unassign User From TicketTool to unassign the user from a ticket.
Unmark SupportBee Ticket as SpamTool to unmark a supportbee ticket as spam.
Untrash SupportBee TicketTool to untrash (restore) a supportbee ticket by its id.
Update SupportBee UserUpdate supportbee user

How to build Supportbee MCP Agent with another framework

FAQ

What are the differences in Tool Router MCP and Supportbee MCP?

With a standalone Supportbee MCP server, the agents and LLMs can only access a fixed set of Supportbee tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Supportbee and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Cowork?

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Supportbee tools.

Can I manage the permissions and scopes for Supportbee while using Tool Router?

Yes, absolutely. You can configure which Supportbee scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Supportbee data and credentials are handled as safely as possible.

Used by agents from

Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.