How to integrate Supportbee MCP with Atomic Agent

Connect Atomic Agent to Supportbee MCP. Archive all tickets resolved this week, assign new tickets to the support team, and more using natural language, with authentication handled for you.

Supportbee logoSupportbee
Api Key

SupportBee is a web-based email support tool for organizing customer support emails. It streamlines team collaboration and keeps customer conversations efficient and accessible.

41 Tools

Introduction

Atomic Agent is an open-source AI agent that runs on your machine and supports local models through llama.cpp. Connect it to 1,500+ apps through Composio, including Supportbee.

This guide uses Atomic Agent's built-in Composio integration. You need Atomic Agent v0.5.6 or later, your own Composio API key, and a Supportbee account. See the Atomic Agent documentation for installation instructions.

Also integrate Supportbee with

How Atomic Agent connects to Supportbee

Atomic Agent connects to Composio's Tool Router over Streamable HTTP MCP. It discovers the tools needed for your request, and Composio handles account authentication.

Execution and account-connection tools follow Atomic Agent's configured approval policy. Review any approval prompt before allowing an action on your connected account.

Connect Supportbee to Atomic Agent

  1. Sign up or sign in to the Composio dashboard. Copy your API key.
  2. In Atomic Agent, open the Integrations tab and select Composio. Select API key, press e, paste the key, and press Enter. The tools become available immediately, without a restart.
  3. Ask Atomic Agent to do something in Supportbee. It searches Composio for the right tool.
  4. On first use, open the sign-in link returned in the chat. Connect your Supportbee account, then return to Atomic Agent to continue.

Headless setup

Add the following line to ~/.atomic-agent/.env, replacing YOUR_COMPOSIO_API_KEY with your key. Start Atomic Agent after saving the file.

bash
COMPOSIO_API_KEY=YOUR_COMPOSIO_API_KEY

What is the Supportbee MCP server, and what's possible with it?

The Supportbee MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Supportbee account. It provides structured and secure access to your support ticketing system, so your agent can perform actions like creating and replying to tickets, managing team assignments, organizing tickets, and automating support workflows on your behalf.

  • Automated ticket creation and updates: Instantly open new support tickets, update their content, or post replies to customer inquiries without leaving your workflow.
  • Team assignment and ticket routing: Direct your agent to assign tickets to the right team or agent, ensuring every request is handled by the appropriate group.
  • Archiving and deleting tickets: Keep your helpdesk organized by having the agent archive resolved tickets or permanently remove unwanted ones from the system.
  • Reusable response snippets: Let your agent create, manage, and delete response templates so your team can reply faster and more consistently.
  • Rule-based workflow automation: Empower your agent to create new automation rules that streamline ticket routing, escalation, and handling based on custom conditions.

Use Supportbee from Atomic Agent

With your account connected, ask Atomic Agent to work with Supportbee in natural language. You can connect more apps through the same Composio integration as you need them.

Visit the Atomic Agent website or inspect the Atomic Agent source code.

Troubleshooting

Why is my API key rejected?

Copy the key directly from the Composio dashboard. Atomic Agent requires ASCII characters because it sends the key in an HTTP header. Remove any extra characters introduced when copying.

Why are Composio tools unavailable after saving a key?

Check that you use Atomic Agent v0.5.6 or later and that Composio is enabled in your configuration. A "composio": { "enabled": false } setting disables the integration while keeping the saved key on disk.

Does Composio have a free plan?

The Hobby plan includes 100,000 tool calls per month. Composio-managed OAuth apps have a lower included allowance. See Composio pricing for the current limits that apply to your connection.

TOOLS

Supported Tools

Every Supportbee action and event your agent gets out of the box.

Add Label to Ticket

Tool to add a label to a ticket.

Archive SupportBee Ticket

Tool to archive a SupportBee ticket by its ID.

Assign Ticket to Team

Assigns a ticket to a team in SupportBee.

Create Ticket Comment

Creates an internal comment on a ticket in SupportBee.

Create Consequence

Creates a new consequence for rules automation in SupportBee.

Create Forwarding Email

Create a new forwarding email address for the company in SupportBee.

Create Filter

Creates a filter in SupportBee by linking a rule with a consequence.

Create Rule

Creates a new automation rule in SupportBee to automatically process tickets based on conditions.

Create Snippet

Create a reusable snippet (canned response) in SupportBee.

Create SupportBee Ticket

Creates a new support ticket in SupportBee with a subject, content, and requester details.

Create Ticket Reply

Create a reply to a support ticket in SupportBee.

Create SupportBee User

Invites a new user to your SupportBee account.

Delete Snippet

Permanently delete a snippet by its ID from SupportBee.

Delete SupportBee Ticket

Permanently delete a trashed ticket from SupportBee.

Fetch Forwarding Emails

Retrieve all forwarding email addresses configured for the company.

Fetch SupportBee Labels

Tool to retrieve all custom labels.

Fetch Snippets

Fetches saved response snippets (canned responses/templates) from SupportBee.

Fetch SupportBee Teams

Retrieves all teams in the SupportBee account.

Get Avg First Response Time Report

Tool to retrieve average first response time data points over time.

Get Replies Count Report

Retrieves replies count report data for the company.

Get Ticket

Tool to retrieve a specific SupportBee ticket by its ID.

Get Tickets Count Report

Tool to get ticket count data points over time.

List Ticket Comments

Retrieves all internal comments (private agent notes) for a specific ticket.

List Ticket Replies

Lists all replies on a specific support ticket in SupportBee.

List Tickets

Tool to list tickets from SupportBee.

List SupportBee Users

Retrieves all users and customer groups in your SupportBee company.

Mark SupportBee Ticket as Answered

Marks a SupportBee ticket as answered by adding the 'answered' status.

Mark SupportBee Ticket as Spam

Tool to mark a SupportBee ticket as spam.

Mark SupportBee Ticket as Unanswered

Marks a SupportBee ticket as unanswered by removing its 'answered' status.

Remove Label From Ticket

Tool to remove a label from a ticket.

Search SupportBee Tickets

Tool to search SupportBee tickets.

Show Ticket Reply

Tool to fetch a specific reply for a SupportBee ticket.

Show SupportBee User or Customer Group

Retrieves details of a SupportBee user (agent/admin) or customer group by their ID.

Trash SupportBee Ticket

Tool to trash a SupportBee ticket by its ID.

Unarchive SupportBee Ticket

Tool to unarchive a SupportBee ticket by its ID.

Unassign Ticket from Team

Tool to un-assign a ticket from its assigned team.

Unassign User From Ticket

Tool to un-assign a ticket from its assigned user/agent.

Unmark SupportBee Ticket as Spam

Tool to unmark a SupportBee ticket as spam.

Untrash SupportBee Ticket

Restores a trashed SupportBee ticket back to active status.

Update Snippet

Update an existing snippet (canned response) in SupportBee.

Update SupportBee User

Update an existing SupportBee user's profile information including name, email, role, avatar, or signature.

FAQ

Frequently asked questions

With a standalone Supportbee MCP server, the agents and LLMs can only access a fixed set of Supportbee tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Supportbee and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Atomic Agent fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Supportbee tools.

Yes, absolutely. You can configure which Supportbee scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Supportbee data and credentials are handled as safely as possible.

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