How to connect Gorgias to Claude Cowork

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Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Gorgias account to Cowork via Composio Connect, enabling it to create a new support ticket for a customer, add urgent tag to today's open tickets, delete a team that's no longer active, and more such actions on your behalf without compromising your account security.

Also integrate Gorgias with

Connecting Gorgias to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Gorgias account

Back in Cowork, ask the agent to connect to Gorgias or give it any Gorgias-related task.

For example, ask Cowork to:

  • "Create a new support ticket for a customer"
  • "Add urgent tag to today's open tickets"
  • "Delete a team that's no longer active"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Gorgias account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Gorgias through MCP without you sharing account credentials directly with the agent.

What is the Gorgias MCP server, and what's possible with it?

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf.

  • Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster.
  • Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required.
  • Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow.
  • Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus.
  • Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze.

Supported Tools & Triggers

Tools
Add Ticket TagsAdds tags to a ticket in gorgias.
Create Account SettingCreates a new account setting in gorgias.
Create CustomerCreates a new customer in gorgias.
Create TeamCreates a new team in gorgias.
Create TicketCreates a new ticket in gorgias.
Delete CustomerDeletes a specific customer from gorgias.
Delete Customer Field ValueDeletes a specific field value for a customer in gorgias.
Delete CustomersDeletes multiple customers from gorgias.
Delete TeamDeletes a specific team from gorgias.
Delete TicketDeletes a specific ticket from gorgias.
Delete Ticket Field ValueDeletes a specific field value for a ticket in gorgias.
Get AccountRetrieves your gorgias account information.
Get CustomerRetrieves a specific customer from gorgias.
Get EventRetrieves a specific event from gorgias.
Get TeamRetrieves a specific team from gorgias.
Get TicketRetrieves a specific ticket from gorgias.
List Account SettingsLists all account settings in gorgias.
List Customer Field ValuesLists all field values for a customer in gorgias.
List CustomersLists customers in gorgias with various filtering options.
List EventsLists events in gorgias with various filtering options.
List TeamsLists teams in gorgias.
List Ticket Field ValuesLists all field values for a ticket in gorgias.
List TicketsLists tickets in gorgias with various filtering options.
List Ticket TagsLists all tags for a ticket in gorgias.
Merge CustomersMerges two customers in gorgias, combining their data and history.
Remove Ticket TagsRemoves tags from a ticket in gorgias.
Set Customer DataSets the complete data object for a customer in gorgias.
Set Ticket TagsSets the complete list of tags for a ticket in gorgias.
Update Account SettingUpdates an existing account setting in gorgias.
Update CustomerUpdates an existing customer in gorgias.
Update TeamUpdates an existing team in gorgias.
Update TicketUpdates an existing ticket in gorgias.

How to build Gorgias MCP Agent with another framework

FAQ

What are the differences in Tool Router MCP and Gorgias MCP?

With a standalone Gorgias MCP server, the agents and LLMs can only access a fixed set of Gorgias tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gorgias and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Cowork?

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gorgias tools.

Can I manage the permissions and scopes for Gorgias while using Tool Router?

Yes, absolutely. You can configure which Gorgias scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gorgias data and credentials are handled as safely as possible.

Used by agents from

Context
Letta
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HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

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