How to connect Gorgias to Claude Cowork

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Gorgias account to Cowork via Composio Connect, enabling it to create a new support ticket for a customer, add urgent tag to today's open tickets, delete a team that's no longer active, and more such actions on your behalf without compromising your account security.

Connecting Gorgias to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Gorgias through MCP without you sharing account credentials directly with the agent.

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf.

• Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster.
• Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required.
• Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow.
• Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus.
• Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze.