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How to connect Gorgias to Claude

Connect Claude Web, Desktop and Cowork to Gorgias MCP. Create a new support ticket for a customer, add urgent tag to today's open tickets, and more using natural language, with authentication handled for you.

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Gorgias is a helpdesk and live chat platform built for e-commerce brands. It helps automate support, manage orders, and unify customer communication across channels.

32 Tools

Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your Gorgias account to Claude via Composio Connect, enabling it to create a new support ticket for a customer, add urgent tag to today's open tickets, delete a team that's no longer active, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

Also integrate Gorgias with

Claude CodeOpenAI Agents SDKClaude Agent SDKCodexOpenClawHermesAtomic AgentGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexCrewAIPydantic AIAutoGen

Connecting Gorgias to Claude Web, Desktop, and Cowork

Two ways to add the Composio connector. Pick whichever you prefer.

1. Add with one click

Click the button. Claude opens with the Composio connector filled in. Click Add, then go to step 2.

Add to Claude

Add manually

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

2. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

3. Connect your Gorgias account

Back in Claude, ask it to connect to Gorgias or give it any Gorgias-related task.

For example, ask Claude to:

  • "Create a new support ticket for a customer"
  • "Add urgent tag to today's open tickets"
  • "Delete a team that's no longer active"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your Gorgias account is ready to use.

What is the Gorgias Claude Connector, and what's possible with it?

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf.

  • Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster.
  • Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required.
  • Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow.
  • Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus.
  • Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze.

Troubleshooting

1. Why does Claude not use the Composio connector for Gorgias?

The connector can show as connected, but Claude must use it in each Gorgias conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to Gorgias again.

2. Why does Claude show an MCP server error before Gorgias connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for Gorgias.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect Gorgias.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the Gorgias authorization link not work?

The Composio connector is one server. Your Gorgias account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the Gorgias connection.
  • Composio creates a fresh Gorgias authorization link.
  • Open that link in your browser and finish the Gorgias sign-in.

4. Why do Gorgias actions fail after they worked before?

The Gorgias connection can expire or lose permission.

  • Ask Claude to inspect the Gorgias connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the Gorgias account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in Gorgias.
  • If the action still fails with a permission error, check that the connected account has that permission in Gorgias itself.

5. How do I switch to a different Gorgias account?

Claude can manage the Gorgias connection for you.

  • Ask Claude to disconnect or delete the current Gorgias account.
  • Ask Claude to connect Gorgias again.
  • Open the new Composio authorization link for Gorgias.
  • Sign in with the other Gorgias account in the browser.
  • After the account connects, ask Claude to retry the Gorgias task.

6. Why is my Gorgias connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your Gorgias connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click ⋮ and click Clear cache.
  • If Gorgias tools still do not appear, click ⋮, disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect Gorgias.
TOOLS

Supported Tools

Every Gorgias action and event your agent gets out of the box.

Add Ticket Tags

Adds tags to a ticket in Gorgias.

Create Account Setting

Creates a new account setting in Gorgias.

Create Customer

Creates a new customer in Gorgias.

Create Team

Creates a new team in Gorgias.

Create Ticket

Creates a new ticket in Gorgias.

Delete Customer

Deletes a specific customer from Gorgias.

Delete Customer Field Value

Deletes a specific field value for a customer in Gorgias.

Delete Customers

Deletes multiple customers from Gorgias.

Delete Team

Deletes a specific team from Gorgias.

Delete Ticket

Deletes a specific ticket from Gorgias.

Delete Ticket Field Value

Deletes a specific field value for a ticket in Gorgias.

Get Account

Retrieves your Gorgias account information.

Get Customer

Retrieves a specific customer from Gorgias.

Get Event

Retrieves a specific event from Gorgias.

Get Team

Retrieves a specific team from Gorgias.

Get Ticket

Retrieves a specific ticket from Gorgias.

List Account Settings

Lists all account settings in Gorgias.

List Customer Field Values

Lists all field values for a customer in Gorgias.

List Customers

Lists customers in Gorgias with various filtering options.

List Events

Lists events in Gorgias with various filtering options.

List Teams

Lists teams in Gorgias.

List Ticket Field Values

Lists all field values for a ticket in Gorgias.

List Tickets

Lists tickets in Gorgias with various filtering options.

List Ticket Tags

Lists all tags for a ticket in Gorgias.

Merge Customers

Merges two customers in Gorgias, combining their data and history.

Remove Ticket Tags

Removes tags from a ticket in Gorgias.

Set Customer Data

Sets the complete data object for a customer in Gorgias.

Set Ticket Tags

Sets the complete list of tags for a ticket in Gorgias.

Update Account Setting

Updates an existing account setting in Gorgias.

Update Customer

Updates an existing customer in Gorgias.

Update Team

Updates an existing team in Gorgias.

Update Ticket

Updates an existing ticket in Gorgias.

FRAMEWORKS

How to build Gorgias MCP Agent with another framework

Claude Code logo

Claude Code

Use Gorgias MCP with Claude Code

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Gorgias MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Gorgias MCP with Claude Agent SDK

Codex logo

Codex

Use Gorgias MCP with Codex

OpenClaw logo

OpenClaw

Use Gorgias MCP with OpenClaw

Hermes logo

Hermes

Use Gorgias MCP with Hermes

Atomic Agent logo

Atomic Agent

Use Gorgias MCP with Atomic Agent

Google ADK logo

Google ADK

Use Gorgias MCP with Google ADK

LangChain logo

LangChain

Use Gorgias MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Gorgias MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Gorgias MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Gorgias MCP with LlamaIndex

CrewAI logo

CrewAI

Use Gorgias MCP with CrewAI

Pydantic AI logo

Pydantic AI

Use Gorgias MCP with Pydantic AI

AutoGen logo

AutoGen

Use Gorgias MCP with AutoGen

FAQ

Frequently asked questions

With a standalone Gorgias MCP server, the agents and LLMs can only access a fixed set of Gorgias tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gorgias and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gorgias tools.

Yes, absolutely. You can configure which Gorgias scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gorgias data and credentials are handled as safely as possible.

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