Gorgias MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Gorgias MCP or direct API to automate ticket replies, update order statuses, assign conversations, and tag customers through natural language.

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Api KeyOauth2

Gorgias is a helpdesk and live chat platform built for e-commerce brands. It helps automate support, manage orders, and unify customer communication across channels.

32 Tools

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Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Gorgias
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TOOLS

Supported Tools

Every Gorgias action and event your agent gets out of the box.

Add Ticket Tags

Adds tags to a ticket in Gorgias.

Create Account Setting

Creates a new account setting in Gorgias.

Create Customer

Creates a new customer in Gorgias.

Create Team

Creates a new team in Gorgias.

Create Ticket

Creates a new ticket in Gorgias.

Delete Customer

Deletes a specific customer from Gorgias.

Delete Customer Field Value

Deletes a specific field value for a customer in Gorgias.

Delete Customers

Deletes multiple customers from Gorgias.

Delete Team

Deletes a specific team from Gorgias.

Delete Ticket

Deletes a specific ticket from Gorgias.

Delete Ticket Field Value

Deletes a specific field value for a ticket in Gorgias.

Get Account

Retrieves your Gorgias account information.

Get Customer

Retrieves a specific customer from Gorgias.

Get Event

Retrieves a specific event from Gorgias.

Get Team

Retrieves a specific team from Gorgias.

Get Ticket

Retrieves a specific ticket from Gorgias.

List Account Settings

Lists all account settings in Gorgias.

List Customer Field Values

Lists all field values for a customer in Gorgias.

List Customers

Lists customers in Gorgias with various filtering options.

List Events

Lists events in Gorgias with various filtering options.

List Teams

Lists teams in Gorgias.

List Ticket Field Values

Lists all field values for a ticket in Gorgias.

List Tickets

Lists tickets in Gorgias with various filtering options.

List Ticket Tags

Lists all tags for a ticket in Gorgias.

Merge Customers

Merges two customers in Gorgias, combining their data and history.

Remove Ticket Tags

Removes tags from a ticket in Gorgias.

Set Customer Data

Sets the complete data object for a customer in Gorgias.

Set Ticket Tags

Sets the complete list of tags for a ticket in Gorgias.

Update Account Setting

Updates an existing account setting in Gorgias.

Update Customer

Updates an existing customer in Gorgias.

Update Team

Updates an existing team in Gorgias.

Update Ticket

Updates an existing ticket in Gorgias.

SETUP GUIDE

Connect Gorgias MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["gorgias"],
  mcp: true,
});
Create a session scoped to Gorgias and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "Create a new Gorgias ticket for a customer complaint about a delayed order",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Gorgias request
SETUP GUIDE

Connect Gorgias API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["gorgias"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Gorgias
3

Run Gorgias tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "Create a new Gorgias ticket for a customer complaint about a delayed order" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Gorgias tool calls through the session, and print the final answer

Why Use Composio?

AI Native Gorgias Integration

  • Supports both Gorgias MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Gorgias data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Gorgias access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Gorgias
  • Scoped, least privilege access to Gorgias resources
  • Full audit trail of agent actions to support review and compliance

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

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FAQ

Frequently asked questions

No. Composio provides a managed OAuth app for Gorgias, so you sign in with your normal Gorgias account and approve access. If you later want the consent screen to show your own company name, you can add your own Gorgias OAuth app in the Composio dashboard, and every connection after that uses it.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Gorgias connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

When you connect a Gorgias account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Gorgias as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Exactly the ones Gorgias lists on its consent screen when you connect. Review that screen before approving. If you connect a work account, your Gorgias administrator may need to approve the app first, and you can revoke the access inside Gorgias whenever you want.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Gorgias connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

Composio refreshes Gorgias tokens automatically, so day to day you do nothing. If you revoke access inside Gorgias, or Gorgias invalidates the session, the connection shows as expired in Composio and the agent stops acting on that account until you reconnect it, which is a single sign-in.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, and up to 20,000 of those can run through Composio-managed apps like Gorgias. Personal Gorgias use rarely gets near that. Paid plans add higher limits and team features, and Gorgias's own pricing is unaffected.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Gorgias accounts).

With Composio, you connect Gorgias once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

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