Gorgias Integration for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Gorgias MCP or direct API to automate ticket replies, update order statuses, assign conversations, and tag customers through natural language.
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Supported Tools

Tools
Add Ticket TagsAdds tags to a ticket in gorgias.
Create Account SettingCreates a new account setting in gorgias.
Create CustomerCreates a new customer in gorgias.
Create TeamCreates a new team in gorgias.
Create TicketCreates a new ticket in gorgias.
Delete CustomerDeletes a specific customer from gorgias.
Delete Customer Field ValueDeletes a specific field value for a customer in gorgias.
Delete CustomersDeletes multiple customers from gorgias.
Delete TeamDeletes a specific team from gorgias.
Delete TicketDeletes a specific ticket from gorgias.
Delete Ticket Field ValueDeletes a specific field value for a ticket in gorgias.
Get AccountRetrieves your gorgias account information.
Get CustomerRetrieves a specific customer from gorgias.
Get EventRetrieves a specific event from gorgias.
Get TeamRetrieves a specific team from gorgias.
Get TicketRetrieves a specific ticket from gorgias.
List Account SettingsLists all account settings in gorgias.
List Customer Field ValuesLists all field values for a customer in gorgias.
List CustomersLists customers in gorgias with various filtering options.
List EventsLists events in gorgias with various filtering options.
List TeamsLists teams in gorgias.
List Ticket Field ValuesLists all field values for a ticket in gorgias.
List TicketsLists tickets in gorgias with various filtering options.
List Ticket TagsLists all tags for a ticket in gorgias.
Merge CustomersMerges two customers in gorgias, combining their data and history.
Remove Ticket TagsRemoves tags from a ticket in gorgias.
Set Customer DataSets the complete data object for a customer in gorgias.
Set Ticket TagsSets the complete list of tags for a ticket in gorgias.
Update Account SettingUpdates an existing account setting in gorgias.
Update CustomerUpdates an existing customer in gorgias.
Update TeamUpdates an existing team in gorgias.
Update TicketUpdates an existing ticket in gorgias.

Why Use Composio?

AI Native Gorgias Integration

  • Supports both Gorgias MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Gorgias data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Gorgias access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Gorgias
  • Scoped, least privilege access to Gorgias resources
  • Full audit trail of agent actions to support review and compliance

Connect Gorgias MCP Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio claude-agent-sdk
Install the Composio SDK and Claude Agent SDK

Create Tool Router Session

python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
Initialize the Composio client and create a Tool Router session

Connect to AI Agent

python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Gorgias tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('List all open customer tickets')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
Use the MCP server with your AI agent

Connect Gorgias API Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio_openai
Install the Composio SDK

Initialize Composio and Create Tool Router Session

python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
Import and initialize Composio client, then create a Tool Router session

Execute Gorgias Tools via Tool Router with Your Agent

python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'Create a new Gorgias ticket for a customer complaint about a delayed order'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
Get tools from Tool Router session and execute Gorgias actions with your Agent

Use Gorgias with any AI Agent Framework

Choose a Framework you want to connect Gorgias with

OpenAI Agents SDK

OpenAI Agents SDK

Use Gorgias MCP with OpenAI Agents SDK

Claude Agents SDK

Claude Agents SDK

Use Gorgias MCP with Claude Agents SDK

Google ADK

Google ADK

Use Gorgias MCP with Google ADK

Langchain

Langchain

Use Gorgias MCP with Langchain

AI SDK

AI SDK

Use Gorgias MCP with AI SDK

Mastra AI

Mastra AI

Use Gorgias MCP with Mastra AI

LlamaIndex

LlamaIndex

Use Gorgias MCP with LlamaIndex

CrewAI

CrewAI

Use Gorgias MCP with CrewAI

Pydantic AI

Pydantic AI

Use Gorgias MCP with Pydantic AI

Autogen

Autogen

Use Gorgias MCP with Autogen

Frequently Asked Questions

Do I need my own developer credentials to use Gorgias with Composio?

No, you can get started immediately using Composio's built-in Gorgias app. For production, we recommend configuring your own OAuth credentials.

Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Used by agents from

Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

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