How to integrate Gorgias MCP with Google ADK

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Introduction

This guide walks you through connecting Gorgias to Google ADK using the Composio tool router. By the end, you'll have a working Gorgias agent that can create a new support ticket for a customer, add urgent tag to today's open tickets, delete a team that's no longer active, create a new customer profile for recent shopper through natural language commands.

This guide will help you understand how to give your Google ADK agent real control over a Gorgias account through Composio's Gorgias MCP server.

Before we dive in, let's take a quick look at the key ideas and tools involved.

TL;DR

Here's what you'll learn:
  • Get a Gorgias account set up and connected to Composio
  • Install the Google ADK and Composio packages
  • Create a Composio Tool Router session for Gorgias
  • Build an agent that connects to Gorgias through MCP
  • Interact with Gorgias using natural language

What is Google ADK?

Google ADK (Agents Development Kit) is Google's framework for building AI agents powered by Gemini models. It provides tools for creating agents that can use external services through the Model Context Protocol.

Key features include:

  • Gemini Integration: Native support for Google's Gemini models
  • MCP Toolset: Built-in support for Model Context Protocol tools
  • Streamable HTTP: Connect to external services through streamable HTTP
  • CLI and Web UI: Run agents via command line or web interface

What is the Gorgias MCP server, and what's possible with it?

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf.

  • Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster.
  • Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required.
  • Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow.
  • Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus.
  • Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze.

Supported Tools & Triggers

Tools
Add Ticket TagsAdds tags to a ticket in gorgias.
Create Account SettingCreates a new account setting in gorgias.
Create CustomerCreates a new customer in gorgias.
Create TeamCreates a new team in gorgias.
Create TicketCreates a new ticket in gorgias.
Delete CustomerDeletes a specific customer from gorgias.
Delete Customer Field ValueDeletes a specific field value for a customer in gorgias.
Delete CustomersDeletes multiple customers from gorgias.
Delete TeamDeletes a specific team from gorgias.
Delete TicketDeletes a specific ticket from gorgias.
Delete Ticket Field ValueDeletes a specific field value for a ticket in gorgias.
Get AccountRetrieves your gorgias account information.
Get CustomerRetrieves a specific customer from gorgias.
Get EventRetrieves a specific event from gorgias.
Get TeamRetrieves a specific team from gorgias.
Get TicketRetrieves a specific ticket from gorgias.
List Account SettingsLists all account settings in gorgias.
List Customer Field ValuesLists all field values for a customer in gorgias.
List CustomersLists customers in gorgias with various filtering options.
List EventsLists events in gorgias with various filtering options.
List TeamsLists teams in gorgias.
List Ticket Field ValuesLists all field values for a ticket in gorgias.
List TicketsLists tickets in gorgias with various filtering options.
List Ticket TagsLists all tags for a ticket in gorgias.
Merge CustomersMerges two customers in gorgias, combining their data and history.
Remove Ticket TagsRemoves tags from a ticket in gorgias.
Set Customer DataSets the complete data object for a customer in gorgias.
Set Ticket TagsSets the complete list of tags for a ticket in gorgias.
Update Account SettingUpdates an existing account setting in gorgias.
Update CustomerUpdates an existing customer in gorgias.
Update TeamUpdates an existing team in gorgias.
Update TicketUpdates an existing ticket in gorgias.

What is the Composio tool router, and how does it fit here?

What is Tool Router?

Composio's Tool Router helps agents find the right tools for a task at runtime. You can plug in multiple toolkits (like Gmail, HubSpot, and GitHub), and the agent will identify the relevant app and action to complete multi-step workflows. This can reduce token usage and improve the reliability of tool calls. Read more here: Getting started with Tool Router

The tool router generates a secure MCP URL that your agents can access to perform actions.

How the Tool Router works

The Tool Router follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Prerequisites

Before starting, make sure you have:
  • A Google API key for Gemini models
  • A Composio account and API key
  • Python 3.9 or later installed
  • Basic familiarity with Python

Getting API Keys for Google and Composio

Google API Key
  • Go to Google AI Studio and create an API key.
  • Copy the key and keep it safe. You will put this in GOOGLE_API_KEY.
Composio API Key and User ID
  • Log in to the Composio dashboard.
  • Go to Settings → API Keys and copy your Composio API key. Use this for COMPOSIO_API_KEY.
  • Decide on a stable user identifier to scope sessions, often your email or a user ID. Use this for COMPOSIO_USER_ID.

Install dependencies

bash
pip install google-adk composio python-dotenv

Inside your virtual environment, install the required packages.

What's happening:

  • google-adk is Google's Agents Development Kit
  • composio connects your agent to Gorgias via MCP
  • python-dotenv loads environment variables

Set up ADK project

bash
adk create my_agent

Set up a new Google ADK project.

What's happening:

  • This creates an agent folder with a root agent file and .env file

Set environment variables

bash
GOOGLE_API_KEY=your-google-api-key
COMPOSIO_API_KEY=your-composio-api-key
COMPOSIO_USER_ID=your-user-id-or-email

Save all your credentials in the .env file.

What's happening:

  • GOOGLE_API_KEY authenticates with Google's Gemini models
  • COMPOSIO_API_KEY authenticates with Composio
  • COMPOSIO_USER_ID identifies the user for session management

Import modules and validate environment

python
import os
import warnings

from composio import Composio
from dotenv import load_dotenv
from google.adk.agents.llm_agent import Agent
from google.adk.tools.mcp_tool.mcp_session_manager import StreamableHTTPConnectionParams
from google.adk.tools.mcp_tool.mcp_toolset import McpToolset

load_dotenv()

warnings.filterwarnings("ignore", message=".*BaseAuthenticatedTool.*")

GOOGLE_API_KEY = os.getenv("GOOGLE_API_KEY")
COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

if not GOOGLE_API_KEY:
    raise ValueError("GOOGLE_API_KEY is not set in the environment.")
if not COMPOSIO_API_KEY:
    raise ValueError("COMPOSIO_API_KEY is not set in the environment.")
if not COMPOSIO_USER_ID:
    raise ValueError("COMPOSIO_USER_ID is not set in the environment.")
What's happening:
  • os reads environment variables
  • Composio is the main Composio SDK client
  • GoogleProvider declares that you are using Google ADK as the agent runtime
  • Agent is the Google ADK LLM agent class
  • McpToolset lets the ADK agent call MCP tools over HTTP

Create Composio client and Tool Router session

python
composio_client = Composio(api_key=COMPOSIO_API_KEY)

composio_session = composio_client.create(
    user_id=COMPOSIO_USER_ID,
    toolkits=["gorgias"],
)

COMPOSIO_MCP_URL = composio_session.mcp.url,
print(f"Composio MCP URL: {COMPOSIO_MCP_URL}")
What's happening:
  • Authenticates to Composio with your API key
  • Declares Google ADK as the provider
  • Spins up a short-lived MCP endpoint for your user and selected toolkit
  • Stores the MCP HTTP URL for the ADK MCP integration

Set up the McpToolset and create the Agent

python
composio_toolset = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url=COMPOSIO_MCP_URL,
        headers={"x-api-key": COMPOSIO_API_KEY}
    )
)

root_agent = Agent(
    model="gemini-2.5-flash",
    name="composio_agent",
    description="An agent that uses Composio tools to perform actions.",
    instruction=(
        "You are a helpful assistant connected to Composio. "
        "You have the following tools available: "
        "COMPOSIO_SEARCH_TOOLS, COMPOSIO_MULTI_EXECUTE_TOOL, "
        "COMPOSIO_MANAGE_CONNECTIONS, COMPOSIO_REMOTE_BASH_TOOL, COMPOSIO_REMOTE_WORKBENCH. "
        "Use these tools to help users with Gorgias operations."
    ),
    tools=[composio_toolset],
)

print("\nAgent setup complete. You can now run this agent directly ;)")
What's happening:
  • Connects the ADK agent to the Composio MCP endpoint through McpToolset
  • Uses Gemini as the model powering the agent
  • Lists exact tool names in instruction to reduce misnamed tool calls

Run the agent

bash
# Run in CLI mode
adk run my_agent

# Or run in web UI mode
adk web

Execute the agent from the project root. The web command opens a web portal where you can chat with the agent.

What's happening:

  • adk run runs the agent in CLI mode
  • adk web . opens a web UI for interactive testing

Complete Code

Here's the complete code to get you started with Gorgias and Google ADK:

import os
import warnings

from composio import Composio
from composio_google import GoogleProvider
from dotenv import load_dotenv
from google.adk.agents.llm_agent import Agent
from google.adk.tools.mcp_tool.mcp_session_manager import StreamableHTTPConnectionParams
from google.adk.tools.mcp_tool.mcp_toolset import McpToolset

load_dotenv()
warnings.filterwarnings("ignore", message=".*BaseAuthenticatedTool.*")

GOOGLE_API_KEY = os.getenv("GOOGLE_API_KEY")
COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

if not GOOGLE_API_KEY:
    raise ValueError("GOOGLE_API_KEY is not set in the environment.")
if not COMPOSIO_API_KEY:
    raise ValueError("COMPOSIO_API_KEY is not set in the environment.")
if not COMPOSIO_USER_ID:
    raise ValueError("COMPOSIO_USER_ID is not set in the environment.")

composio_client = Composio(api_key=COMPOSIO_API_KEY, provider=GoogleProvider())

composio_session = composio_client.create(
    user_id=COMPOSIO_USER_ID,
    toolkits=["gorgias"],
)

COMPOSIO_MCP_URL = composio_session.mcp.url


composio_toolset = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url=COMPOSIO_MCP_URL,
        headers={"x-api-key": COMPOSIO_API_KEY}
    )
)

root_agent = Agent(
    model="gemini-2.5-flash",
    name="composio_agent",
    description="An agent that uses Composio tools to perform actions.",
    instruction=(
        "You are a helpful assistant connected to Composio. "
        "You have the following tools available: "
        "COMPOSIO_SEARCH_TOOLS, COMPOSIO_MULTI_EXECUTE_TOOL, "
        "COMPOSIO_MANAGE_CONNECTIONS, COMPOSIO_REMOTE_BASH_TOOL, COMPOSIO_REMOTE_WORKBENCH. "
        "Use these tools to help users with Gorgias operations."
    ),  
    tools=[composio_toolset],
)

print("\nAgent setup complete. You can now run this agent directly ;)")

Conclusion

You've successfully integrated Gorgias with the Google ADK through Composio's MCP Tool Router. Your agent can now interact with Gorgias using natural language commands.

Key takeaways:

  • The Tool Router approach dynamically routes requests to the appropriate Gorgias tools
  • Environment variables keep your credentials secure and separate from code
  • Clear agent instructions reduce tool calling errors
  • The ADK web UI provides an interactive interface for testing and development

You can extend this setup by adding more toolkits to the toolkits array in your session configuration.

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FAQ

What are the differences in Tool Router MCP and Gorgias MCP?

With a standalone Gorgias MCP server, the agents and LLMs can only access a fixed set of Gorgias tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gorgias and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Google ADK?

Yes, you can. Google ADK fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gorgias tools.

Can I manage the permissions and scopes for Gorgias while using Tool Router?

Yes, absolutely. You can configure which Gorgias scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gorgias data and credentials are handled as safely as possible.

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