The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf.
- Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster.
- Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required.
- Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow.
- Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus.
- Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze.