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How to integrate Gorgias MCP with Pydantic AI

Connect Pydantic AI to Gorgias MCP. Create a new support ticket for a customer, add urgent tag to today's open tickets, and more using natural language, with authentication handled for you.

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Gorgias is a helpdesk and live chat platform built for e-commerce brands. It helps automate support, manage orders, and unify customer communication across channels.

51 Tools

Introduction

This guide walks you through connecting Gorgias to Pydantic AI using the Composio tool router. By the end, you'll have a working Gorgias agent that can create and update tickets, send ticket messages, manage customers, set up macros and rules, and pull reporting stats through natural language commands.

This guide will help you understand how to give your Pydantic AI agent real control over a Gorgias account through Composio's Gorgias MCP server.

Before we dive in, let's take a quick look at the key ideas and tools involved.

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TL;DR

Here's what you'll learn:
  • How to set up your Composio API key and User ID
  • How to create a Composio Tool Router session for Gorgias
  • How to attach an MCP Server to a Pydantic AI agent
  • How to stream responses and maintain chat history
  • How to build a simple REPL-style chat interface to test your Gorgias workflows

What is Pydantic AI?

Pydantic AI is a Python framework for building AI agents with strong typing and validation. It leverages Pydantic's data validation capabilities to create robust, type-safe AI applications.

Key features include:

  • Type Safety: Built on Pydantic for automatic data validation
  • MCP Support: Native support for Model Context Protocol servers
  • Streaming: Built-in support for streaming responses
  • Async First: Designed for async/await patterns

What is the Gorgias MCP server, and what's possible with it?

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf.

  • Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster.
  • Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required.
  • Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow.
  • Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus.
  • Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze.

What is the Composio tool router, and how does it fit here?

What is Composio SDK?

Composio's Composio SDK helps agents find the right tools for a task at runtime. You can plug in multiple toolkits (like Gmail, HubSpot, and GitHub), and the agent will identify the relevant app and action to complete multi-step workflows. This can reduce token usage and improve the reliability of tool calls. Read more here: Getting started with Composio SDK

The tool router generates a secure MCP URL that your agents can access to perform actions.

How the Composio SDK works

The Composio SDK follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Step by step09 STEPS
1

Prerequisites

Before starting, make sure you have:
  • Python 3.9 or higher
  • A Composio account with an active API key
  • Basic familiarity with Python and async programming
2

Getting API Keys for OpenAI and Composio

OpenAI API Key
  • Go to the OpenAI dashboard and create an API key. You'll need credits to use the models, or you can connect to another model provider.
  • Keep the API key safe.
Composio API Key
  • Log in to the Composio dashboard.
  • Navigate to your API settings and generate a new API key.
  • Store this key securely as you'll need it for authentication.
3

Install dependencies

bash
pip install composio pydantic-ai python-dotenv

Install the required libraries.

What's happening:

  • composio connects your agent to external SaaS tools like Gorgias
  • pydantic-ai lets you create structured AI agents with tool support
  • python-dotenv loads your environment variables securely from a .env file
4

Set up environment variables

bash
COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here
OPENAI_API_KEY=your_openai_api_key

Create a .env file in your project root.

What's happening:

  • COMPOSIO_API_KEY authenticates your agent to Composio's API
  • USER_ID associates your session with your account for secure tool access
  • OPENAI_API_KEY to access OpenAI LLMs
5

Import dependencies

python
import asyncio
import os
from dotenv import load_dotenv
from composio import Composio
from pydantic_ai import Agent
from pydantic_ai.mcp import MCPServerStreamableHTTP

load_dotenv()
What's happening:
  • We load environment variables and import required modules
  • Composio manages connections to Gorgias
  • MCPServerStreamableHTTP connects to the Gorgias MCP server endpoint
  • Agent from Pydantic AI lets you define and run the AI assistant
6

Create a Tool Router Session

python
async def main():
    api_key = os.getenv("COMPOSIO_API_KEY")
    user_id = os.getenv("USER_ID")
    if not api_key or not user_id:
        raise RuntimeError("Set COMPOSIO_API_KEY and USER_ID in your environment")

    # Create a Composio Tool Router session for Gorgias
    composio = Composio(api_key=api_key)
    session = composio.create(
        user_id=user_id,
        toolkits=["gorgias"],
    )
    url = session.mcp.url
    if not url:
        raise ValueError("Composio session did not return an MCP URL")
What's happening:
  • We're creating a Tool Router session that gives your agent access to Gorgias tools
  • The create method takes the user ID and specifies which toolkits should be available
  • The returned session.mcp.url is the MCP server URL that your agent will use
7

Initialize the Pydantic AI Agent

python
# Attach the MCP server to a Pydantic AI Agent
gorgias_mcp = MCPServerStreamableHTTP(url, headers={"x-api-key": COMPOSIO_API_KEY})
agent = Agent(
    "openai:gpt-5",
    toolsets=[gorgias_mcp],
    instructions=(
        "You are a Gorgias assistant. Use Gorgias tools to help users "
        "with their requests. Ask clarifying questions when needed."
    ),
)
What's happening:
  • The MCP client connects to the Gorgias endpoint
  • The agent uses GPT-5 to interpret user commands and perform Gorgias operations
  • The instructions field defines the agent's role and behavior
8

Build the chat interface

python
# Simple REPL with message history
history = []
print("Chat started! Type 'exit' or 'quit' to end.\n")
print("Try asking the agent to help you with Gorgias.\n")

while True:
    user_input = input("You: ").strip()
    if user_input.lower() in {"exit", "quit", "bye"}:
        print("\nGoodbye!")
        break
    if not user_input:
        continue

    print("\nAgent is thinking...\n", flush=True)

    async with agent.run_stream(user_input, message_history=history) as stream_result:
        collected_text = ""
        async for chunk in stream_result.stream_output():
            text_piece = None
            if isinstance(chunk, str):
                text_piece = chunk
            elif hasattr(chunk, "delta") and isinstance(chunk.delta, str):
                text_piece = chunk.delta
            elif hasattr(chunk, "text"):
                text_piece = chunk.text
            if text_piece:
                collected_text += text_piece
        result = stream_result

    print(f"Agent: {collected_text}\n")
    history = result.all_messages()
What's happening:
  • The agent reads input from the terminal and streams its response
  • Gorgias API calls happen automatically under the hood
  • The model keeps conversation history to maintain context across turns
9

Run the application

python
if __name__ == "__main__":
    asyncio.run(main())
What's happening:
  • The asyncio loop launches the agent and keeps it running until you exit

Complete Code

Here's the complete code to get you started with Gorgias and Pydantic AI:

python
import asyncio
import os
from dotenv import load_dotenv
from composio import Composio
from pydantic_ai import Agent
from pydantic_ai.mcp import MCPServerStreamableHTTP

load_dotenv()

async def main():
    api_key = os.getenv("COMPOSIO_API_KEY")
    user_id = os.getenv("USER_ID")
    if not api_key or not user_id:
        raise RuntimeError("Set COMPOSIO_API_KEY and USER_ID in your environment")

    # Create a Composio Tool Router session for Gorgias
    composio = Composio(api_key=api_key)
    session = composio.create(
        user_id=user_id,
        toolkits=["gorgias"],
    )
    url = session.mcp.url
    if not url:
        raise ValueError("Composio session did not return an MCP URL")

    # Attach the MCP server to a Pydantic AI Agent
    gorgias_mcp = MCPServerStreamableHTTP(url, headers={"x-api-key": COMPOSIO_API_KEY})
    agent = Agent(
        "openai:gpt-5",
        toolsets=[gorgias_mcp],
        instructions=(
            "You are a Gorgias assistant. Use Gorgias tools to help users "
            "with their requests. Ask clarifying questions when needed."
        ),
    )

    # Simple REPL with message history
    history = []
    print("Chat started! Type 'exit' or 'quit' to end.\n")
    print("Try asking the agent to help you with Gorgias.\n")

    while True:
        user_input = input("You: ").strip()
        if user_input.lower() in {"exit", "quit", "bye"}:
            print("\nGoodbye!")
            break
        if not user_input:
            continue

        print("\nAgent is thinking...\n", flush=True)

        async with agent.run_stream(user_input, message_history=history) as stream_result:
            collected_text = ""
            async for chunk in stream_result.stream_output():
                text_piece = None
                if isinstance(chunk, str):
                    text_piece = chunk
                elif hasattr(chunk, "delta") and isinstance(chunk.delta, str):
                    text_piece = chunk.delta
                elif hasattr(chunk, "text"):
                    text_piece = chunk.text
                if text_piece:
                    collected_text += text_piece
            result = stream_result

        print(f"Agent: {collected_text}\n")
        history = result.all_messages()

if __name__ == "__main__":
    asyncio.run(main())

Conclusion

You've built a Pydantic AI agent that can interact with Gorgias through Composio's Tool Router. With this setup, your agent can perform real Gorgias actions through natural language. You can extend this further by:
  • Adding other toolkits like Gmail, HubSpot, or Salesforce
  • Building a web-based chat interface around this agent
  • Using multiple MCP endpoints to enable cross-app workflows (for example, Gmail + Gorgias for workflow automation)
This architecture makes your AI agent "agent-native", able to securely use APIs in a unified, composable way without custom integrations.
TOOLS

Supported Tools

Every Gorgias action and event your agent gets out of the box.

Add Ticket Tags

Adds tags to a ticket in Gorgias.

Create Account Setting

Creates a new account setting in Gorgias.

Create Customer

Creates a new customer in Gorgias.

Create Macro

Creates a reusable response macro and its ticket actions.

Create Rule

Create a JavaScript automation rule in Gorgias.

Create Tag

Creates a workspace tag for organizing tickets.

Create Team

Creates a new team in Gorgias.

Create Ticket

Creates a new ticket in Gorgias.

Create View

Create a saved ticket-list view in Gorgias.

Delete Customer

Deletes a specific customer from Gorgias.

Delete Customer Field Value

Deletes a specific field value for a customer in Gorgias.

Delete Customers

Deletes multiple customers from Gorgias.

Delete Team

Deletes a specific team from Gorgias.

Delete Ticket

Deletes a specific ticket from Gorgias.

Delete Ticket Field Value

Deletes a specific custom field value from a Gorgias ticket.

Get Account

Retrieves your Gorgias account information.

Get Customer

Retrieves a specific customer from Gorgias.

Get Event

Retrieves a specific event from Gorgias.

Get Macro

Retrieves one reusable Gorgias macro by ID.

Get Rule

Retrieves one Gorgias automation rule by ID.

Get Team

Retrieves a specific team from Gorgias.

Get Ticket

Retrieves a specific ticket from Gorgias.

Get Ticket Message

Retrieves one message from a Gorgias ticket.

List Account Settings

Lists account settings in Gorgias with pagination.

List Customer Field Values

Lists all custom field values for a customer in Gorgias.

List Customers

Lists customers in Gorgias with various filtering options.

List Events

Lists events in Gorgias.

List Integrations

Lists Gorgias integrations, optionally filtered by integration type.

List Macros

Lists and filters reusable macros with cursor pagination.

List Messages

Lists messages in Gorgias, optionally filtered by ticket.

List Rules

Lists automation rules with optional name search.

List Tags

Lists workspace tags independently of any ticket.

List Teams

Lists teams in Gorgias.

List Ticket Field Values

Lists all field values for a ticket in Gorgias.

List Tickets

Lists tickets in Gorgias with various filtering options.

List Ticket Tags

Lists all tags for a ticket in Gorgias.

List Users

Lists helpdesk users with optional role and identity filters.

List View Items

Lists tickets matching a saved Gorgias view.

List Views

Lists saved ticket views, optionally filtered by category.

Merge Customers

Merges a source customer into a target customer in Gorgias, combining their data and deleting the source customer.

Query Reporting Statistics

Queries metric-specific reporting statistics.

Remove Ticket Tags

Removes tags from a ticket in Gorgias.

Send Ticket Message

Sends an externally delivered message on an existing Gorgias ticket.

Set Customer Data

Sets the complete data object for a customer in Gorgias.

Set Ticket Tags

Sets the complete list of tags for a ticket in Gorgias.

Update Account Setting

Updates an existing account setting in Gorgias.

Update Customer

Updates an existing customer in Gorgias.

Update Macro

Updates the reusable content or metadata of a macro.

Update Tag

Updates a workspace tag's name, description, or color.

Update Team

Updates an existing team in Gorgias.

Update Ticket

Updates an existing ticket in Gorgias.

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FAQ

Frequently asked questions

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