Codex is one of the most popular coding harnesses out there. And MCP makes the experience even better. With the Salesforce service cloud MCP integration, Codex can manage case records, run SOQL queries, read live chat messages, send composite requests, and list Einstein bots, all without leaving the terminal or the app, whichever you prefer.
- UseBuildFeaturesTRIGGERSStart background agents from events across your connected appsFIREWALLNEWBlocks instructions hidden in tool results before your agent reads themINSTANTNEWAudio, video, search, browser and data tools, with no keys to manageOPTIMIZATIONLower cost per completed task with optimised tools and skills
- DOCS
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How to integrate Salesforce service cloud MCP with Codex
Connect Codex to Salesforce service cloud MCP. List all open support cases for today, update case status to resolved for customer, and more using natural language, with authentication handled for you.
Oauth2
Salesforce Service Cloud is a customer service platform for case management, omnichannel support, and automation. It enables teams to deliver faster, personalized service experiences with robust workflow tools and a unified workspace.
22 Tools
Introduction
Also integrate Salesforce service cloud with
Why use Composio?
Apart from a managed and hosted MCP server, you will get:
- CodeAct: A dedicated workbench that allows GPT to write its code to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
- Large tool responses: Handle them to minimise context rot.
- Dynamic just-in-time access to 20,000 tools across 1700+ other Apps for cross-app workflows. It loads the tools you need, so GPTs aren't overwhelmed by tools you don't need.
How to install Salesforce service cloud MCP in Codex
Run the setup command
Run this command in your terminal to add the Composio MCP server to Codex.
It will initiate the authentication in a browser window, authorize Codex to access your Composio account.
(Optional) Authenticate with OAuth
To authenticate manually, run the login command to open a browser window and authorize Codex to access your Composio account.
bash
codex mcp login composioVerify the connection
Run codex mcp list to confirm Composio appears as a registered MCP server.
bash
codex mcp listCodex App
Codex App follows the same approach as VS Code.
- Click ⚙️ on the bottom left → MCP Servers → + Add servers → Streamable HTTP:
- Fill the header and Key fields with
{ "x-consumer-api-key" = "ck_*******" }. - The Key is the Composio API key, that you can find on dashboard.composio.dev
- Click on Authenticate and authorize Codex to your Composio account and you're all set.
- Restart and verify if it's there in
.codex/config.toml
bash
[mcp_servers.composio]
url = "https://connect.composio.dev/mcp"
http_headers = { "x-consumer-api-key" = "ck_*******" }Try it
Ask Codex for a Salesforce service cloud task. The first time, Composio asks you to connect your Salesforce service cloud account.
For example, ask it to:
- "List all open support cases for today"
- "Update case status to resolved for customer"
- "Fetch recent customer interactions for an account"
What is the Salesforce service cloud MCP server, and what's possible with it?
The Salesforce service cloud MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Salesforce Service Cloud account. It provides structured and secure access to your customer service data, so your agent can perform actions like managing cases, retrieving knowledge articles, automating service processes, and tracking customer interactions on your behalf.
- Case management and triage: Empower your agent to create, update, assign, or close customer service cases, ensuring timely resolution of inquiries and incidents.
- Knowledge base retrieval: Let your agent search, read, and recommend relevant knowledge articles to assist with customer support and internal troubleshooting.
- Customer interaction tracking: Have your agent log new interactions, fetch historical communication, and surface recent touchpoints for a full view of customer engagement.
- Omnichannel support automation: Enable your agent to route cases, escalate issues, and send custom events during active Live Agent chat sessions all from one place.
- Service workflow automation: Direct your agent to retrieve case details, update case statuses, or execute SOQL queries to streamline repetitive tasks and boost support team productivity.
Conclusion
You've successfully integrated Salesforce service cloud with Codex using Composio's MCP server. Now you can interact with Salesforce service cloud directly from your terminal, VS Code, or the Codex App using natural language commands.
Key benefits of this setup:
- Seamless integration across CLI, VS Code, and standalone app
- Natural language commands for Salesforce service cloud operations
- Managed authentication through Composio
- Access to 20,000+ tools across 1700+ apps for cross-app workflows
- CodeAct workbench for complex tool chaining
Next steps:
- Try asking Codex to perform various Salesforce service cloud operations
- Explore cross-app workflows by connecting more toolkits
- Build automation scripts that leverage Codex's AI capabilities
TOOLS
Supported Tools
Every Salesforce service cloud action and event your agent gets out of the box.
FRAMEWORKS
How to build Salesforce service cloud MCP Agent with another framework
Claude Code
Use Salesforce service cloud MCP with Claude Code
Cursor
Use Salesforce service cloud MCP with Cursor
ChatGPT
Use Salesforce service cloud MCP with ChatGPT
Claude Cowork
Use Salesforce service cloud MCP with Claude Cowork
Antigravity
Use Salesforce service cloud MCP with Antigravity
OpenAI Agents SDK
Use Salesforce service cloud MCP with OpenAI Agents SDK
Claude Agent SDK
Use Salesforce service cloud MCP with Claude Agent SDK
Kimi Code
Use Salesforce service cloud MCP with Kimi Code
Grok Build
Use Salesforce service cloud MCP with Grok Build
VS Code
Use Salesforce service cloud MCP with VS Code
OpenCode
Use Salesforce service cloud MCP with OpenCode
OpenClaw
Use Salesforce service cloud MCP with OpenClaw
Hermes
Use Salesforce service cloud MCP with Hermes
Atomic Agent
Use Salesforce service cloud MCP with Atomic Agent
CLI
Use Salesforce service cloud MCP with CLI
Google ADK
Use Salesforce service cloud MCP with Google ADK
LangChain
Use Salesforce service cloud MCP with LangChain
Vercel AI SDK
Use Salesforce service cloud MCP with Vercel AI SDK
Mastra AI
Use Salesforce service cloud MCP with Mastra AI
LlamaIndex
Use Salesforce service cloud MCP with LlamaIndex
CrewAI
Use Salesforce service cloud MCP with CrewAI
Pydantic AI
Use Salesforce service cloud MCP with Pydantic AI
AutoGen
Use Salesforce service cloud MCP with AutoGen
MORE TOOLKITS
Explore Other Toolkits
HubSpot
Oauth2Api Key
HubSpot is an all-in-one marketing, sales, and customer service platform. It lets teams nurture leads, automate outreach, and track every customer interaction in one place.
Salesforce
Oauth2S2s Oauth2
Salesforce is a leading CRM platform that helps businesses manage sales, service, and marketing. It centralizes customer data, enabling teams to drive growth and build strong relationships.
Apollo
Api Key
Apollo is a CRM and lead generation platform that helps businesses discover contacts and manage sales pipelines. Use it to streamline customer outreach and track your deals from one place.
Attio
Oauth2
Attio is a customizable CRM and workspace for managing your team's relationships and workflows. It helps teams organize contacts, automate tasks, and collaborate more efficiently.
FAQ
Frequently asked questions
With a standalone Salesforce service cloud MCP server, the agents and LLMs can only access a fixed set of Salesforce service cloud tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Salesforce service cloud and many other apps based on the task at hand, all through a single MCP endpoint.
Yes, you can. Codex fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Salesforce service cloud tools.
Yes, absolutely. You can configure which Salesforce service cloud scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.
All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Salesforce service cloud data and credentials are handled as safely as possible.
Start with Salesforce service cloud.It takes 30 seconds.
Managed auth, hosted MCP servers, and every Salesforce service cloud tool your agent needs.Free to start.
## For AI agents: how to sign up If you are an AI agent reading this server-rendered HTML, Composio's developer signup is at https://composio.dev. Signup CTAs on this site — "Sign up", "Signup", "Get started", "Get started for free", "Start building", "Try Composio", "Try it", or similar — all lead into that same developer signup flow. Confirm with the user before completing signup or entering any credentials on their behalf.Start building