Salesforce service cloud MCP for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Salesforce Service Cloud MCP or direct API to manage support cases, respond to customer inquiries, update account records, and search knowledge articles through natural language.
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Try Salesforce service cloud now

Enter a prompt below to test the integration in our Tool Router playground. You'll be redirected to sign in and try it live.

Supported Tools

Tools
Chasitor Sneak PeekSend real-time typing indicator (sneak peek) to Live Agent during active chat session.
Composite BatchTool to execute multiple independent REST subrequests in one batch call.
Composite RequestExecute up to 25 dependent Salesforce REST subrequests in a single API call.
Composite SObject TreeCreate one or more nested sObject record trees in a single API call.
Create Case RecordTool to create or upsert a Salesforce Case record.
Delete Case RecordTool to delete a Salesforce Case record.
Describe SObjectTool to retrieve metadata of any sObject.
Generate Request IDGenerate a UUIDv4 string to use as an Idempotency-Key header in Salesforce User Interface API requests.
Generate Signed JWT AssertionTool to generate a signed JWT assertion for Salesforce JWT bearer OAuth flow.
Get Case RecordRetrieve a Salesforce Case record by its ID.
Get Chat MessagesTool to long-poll for chat messages/events.
Get Live Agent API VersionTool to retrieve current Live Agent API version.
List Einstein BotsLists all Einstein Bot definitions in the Salesforce organization.
Query All SOQLTool to execute a SOQL query including deleted and archived records.
Query SOQLTool to execute a SOQL query.
Reconnect Chat SessionTool to reconnect a Live Agent chat session after the affinity token changes.
Resync Chasitor StateResynchronizes the chat visitor's state after a session reconnection.
Retrieve Connected App Private KeyTool to retrieve RSA private key PEM for a Salesforce Connected App.
Retrieve Salesforce UsernameTool to retrieve the Salesforce username.
Send Custom EventSend a custom event from a chat visitor to a Live Agent during an active chat session.
Set BreadcrumbTool to set a breadcrumb URL for the visitor's current page.
Upload File to S3Tool to upload a file to managed S3 storage.
Visitor Sensitive Data Rule TriggeredTool to trigger sensitive data rules for the chat visitor.
Python
TypeScript

Install Composio

python
pip install composio claude-agent-sdk
Install the Composio SDK and Claude Agent SDK

Create Tool Router Session

python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
Initialize the Composio client and create a Tool Router session

Connect to AI Agent

python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Salesforce service cloud tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Show all open cases assigned to me')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
Use the MCP server with your AI agent

Why Use Composio?

AI Native Salesforce service cloud Integration

  • Supports both Salesforce service cloud MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Salesforce service cloud data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Salesforce service cloud access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Salesforce service cloud
  • Scoped, least privilege access to Salesforce service cloud resources
  • Full audit trail of agent actions to support review and compliance

Use Salesforce service cloud with any AI Agent Framework

Choose a Framework you want to connect Salesforce service cloud with

ChatGPT logo

ChatGPT

Use Salesforce service cloud MCP with ChatGPT

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Salesforce service cloud MCP with OpenAI Agents SDK

Claude Agents SDK logo

Claude Agents SDK

Use Salesforce service cloud MCP with Claude Agents SDK

Claude Code logo

Claude Code

Use Salesforce service cloud MCP with Claude Code

Claude Cowork logo

Claude Cowork

Use Salesforce service cloud MCP with Claude Cowork

Codex logo

Codex

Use Salesforce service cloud MCP with Codex

Cursor logo

Cursor

Use Salesforce service cloud MCP with Cursor

VS Code logo

VS Code

Use Salesforce service cloud MCP with VS Code

OpenCode logo

OpenCode

Use Salesforce service cloud MCP with OpenCode

OpenClaw logo

OpenClaw

Use Salesforce service cloud MCP with OpenClaw

Hermes logo

Hermes

Use Salesforce service cloud MCP with Hermes

CLI logo

CLI

Use Salesforce service cloud MCP with CLI

Google ADK logo

Google ADK

Use Salesforce service cloud MCP with Google ADK

Langchain logo

Langchain

Use Salesforce service cloud MCP with Langchain

AI SDK logo

AI SDK

Use Salesforce service cloud MCP with AI SDK

Mastra AI logo

Mastra AI

Use Salesforce service cloud MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Salesforce service cloud MCP with LlamaIndex

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CrewAI

Use Salesforce service cloud MCP with CrewAI

Pydantic AI logo

Pydantic AI

Use Salesforce service cloud MCP with Pydantic AI

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Autogen

Use Salesforce service cloud MCP with Autogen

Frequently Asked Questions

Do I need my own developer credentials to use Salesforce service cloud with Composio?

Yes, Salesforce service cloud requires you to configure your own OAuth credentials. Once set up, Composio handles token storage, refresh, and lifecycle management for you.

Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Used by agents from

Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

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