How to integrate Gleap MCP with Hermes

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Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.

This guide explains the easiest and most robust way to connect your Gleap account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

Also integrate Gleap with

What is Composio Connect?

Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can:

  • Search and load tools from relevant toolkits on-demand, reducing context usage.
  • Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
  • Manage app authentication end-to-end with zero manual overhead.

Integrating Gleap with Hermes

Using Composio Connect CLI

1. Install the Composio CLI

Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

bash
curl -fsSL https://composio.dev/install | bash
Hermes authenticating with Composio

2. Authenticate

Once the CLI is installed, ask Hermes to authenticate with Composio.

3. Connect to Gleap

Ask your agent to connect to Gleap, or simply request any Gleap-related task. Hermes will prompt you to authenticate and authorize access.

4. Done. You're all set with a new Gleap connection.

Using Composio Connect MCP

1. Get your MCP URL and API Key

Go to dashboard.composio.dev and copy your Connect MCP URL and API key.

Copy MCP URL and API key from Composio dashboard

2. Open the Hermes config file

bash
nano ~/.hermes/config.yaml

3. Add the Composio Connect MCP server

bash
mcp_servers:
  composio:
    url: "https://connect.composio.dev/mcp"
    headers:
      x-consumer-api-key: "YOUR_COMPOSIO_API_KEY"
    connect_timeout: 60
    timeout: 180

Save with Ctrl + O, Enter, then exit with Ctrl + X.

4. Restart your Hermes agent

Once restarted, ask your agent to connect to Gleap or request any Gleap-related task. It will prompt you to authenticate and authorize access.

5. Done!

What is the Gleap MCP server, and what's possible with it?

The Gleap MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gleap account. It provides structured and secure access to your customer feedback data, so your agent can perform actions like managing support tickets, communicating with users, organizing help center content, and handling team workflows on your behalf.

  • Ticket creation and management: Instantly create new support tickets, archive resolved issues, or retrieve existing tickets to streamline customer support workflows.
  • Chat and user communication: Allow your agent to send new chat messages or fetch entire chat histories, making it easy to keep conversations going with users.
  • Help center organization: Create collections or retrieve articles in your help center, enabling your agent to help manage and organize your knowledge base content efficiently.
  • Team and user administration: Add new teams for ticket assignment or remove users from projects, so you can stay on top of team management tasks without lifting a finger.
  • Checklist and engagement tracking: Fetch detailed checklists to monitor user engagement or onboarding progress, giving your agent context to provide personalized support.

Supported Tools & Triggers

Tools
Archive a TicketTool to archive a ticket.
Create a CollectionTool to create a help center collection.
Create a new chat messageTool to create a new chat message.
Create a new teamTool to create a new team.
Create a new ticketTool to create a new ticket.
Delete a User from a ProjectTool to remove a user from a project.
Get a ChecklistTool to retrieve a specific engagement checklist by its ID.
Get a CollectionTool to retrieve a help center collection by ID.
Get all articlesTool to retrieve all articles in a help center collection.
Get all chat messagesTool to retrieve all chat messages.
Get All CollectionsTool to retrieve all help center collections.
Get All Invitations for a ProjectTool to retrieve all invitations for a project.
Get all sessionsTool to retrieve all sessions for the current project.
Get All TeamsTool to retrieve all teams.
Get All TicketsTool to retrieve all tickets.
Get All Users for a ProjectTool to retrieve all users for a project.
Get a ticketTool to retrieve a specific ticket by its ID.
Get current userTool to retrieve the currently authenticated user's details.
Get Help Center SourcesTool to retrieve available help center sources.
Get notification ticketTool to retrieve a notification ticket using its share token.
Get session checklistsTool to retrieve checklists for a given session.
Identify or update userTool to identify or update user information.
Link a TicketTool to link a ticket.
Search for TicketsTool to search for tickets.
Track eventsTool to track server-side customer events.
Unarchive a TicketTool to unarchive a ticket.
Unlink a TicketTool to unlink a ticket.
Update a User for a ProjectTool to update a user’s role in a project.
Update Chat MessageTool to update a chat message.

Way Forward

With Gleap connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.

From here, you can extend Hermes further:

  • Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
  • Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
  • Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.

If you run into trouble or want to share what you've built, join the community or check out the Docs for deeper configuration options.

How to build Gleap MCP Agent with another framework

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OpenAI Agents SDK

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Claude Agent SDK

Use Gleap MCP with Claude Agent SDK

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Claude Code

Use Gleap MCP with Claude Code

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Codex

Use Gleap MCP with Codex

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OpenClaw

Use Gleap MCP with OpenClaw

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CLI

Use Gleap MCP with CLI

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Google ADK

Use Gleap MCP with Google ADK

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LangChain

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Vercel AI SDK

Use Gleap MCP with Vercel AI SDK

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CrewAI logo

CrewAI

Use Gleap MCP with CrewAI

FAQ

What are the differences in Tool Router MCP and Gleap MCP?

With a standalone Gleap MCP server, the agents and LLMs can only access a fixed set of Gleap tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gleap and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Hermes?

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gleap tools.

Can I manage the permissions and scopes for Gleap while using Tool Router?

Yes, absolutely. You can configure which Gleap scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gleap data and credentials are handled as safely as possible.

Used by agents from

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Context
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HubSpot
Agent.ai
Altera
DataStax
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Rolai
Context
Letta
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HubSpot
Agent.ai
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Entelligence
Rolai

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