Gleap Integration for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Gleap MCP or direct API to collect user feedback, report bugs, fetch conversation history, and reply to users through natural language.
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Supported Tools

Tools
Archive a TicketTool to archive a ticket.
Create a CollectionTool to create a help center collection.
Create a new chat messageTool to create a new chat message.
Create a new teamTool to create a new team.
Create a new ticketTool to create a new ticket.
Delete a User from a ProjectTool to remove a user from a project.
Get a ChecklistTool to retrieve a specific engagement checklist by its ID.
Get a CollectionTool to retrieve a help center collection by ID.
Get all articlesTool to retrieve all articles in a help center collection.
Get all chat messagesTool to retrieve all chat messages.
Get All CollectionsTool to retrieve all help center collections.
Get All Invitations for a ProjectTool to retrieve all invitations for a project.
Get all sessionsTool to retrieve all sessions for the current project.
Get All TeamsTool to retrieve all teams.
Get All TicketsTool to retrieve all tickets.
Get All Users for a ProjectTool to retrieve all users for a project.
Get a ticketTool to retrieve a specific ticket by its ID.
Get current userTool to retrieve the currently authenticated user's details.
Get Help Center SourcesTool to retrieve available help center sources.
Get notification ticketTool to retrieve a notification ticket using its share token.
Get session checklistsTool to retrieve checklists for a given session.
Identify or update userTool to identify or update user information.
Link a TicketTool to link a ticket.
Search for TicketsTool to search for tickets.
Track eventsTool to track server-side customer events.
Unarchive a TicketTool to unarchive a ticket.
Unlink a TicketTool to unlink a ticket.
Update a User for a ProjectTool to update a user’s role in a project.
Update Chat MessageTool to update a chat message.

Connect Gleap MCP Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio claude-agent-sdk
Install the Composio SDK and Claude Agent SDK

Create Tool Router Session

python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
Initialize the Composio client and create a Tool Router session

Connect to AI Agent

python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Gleap tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Show all chat messages from today')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
Use the MCP server with your AI agent

Connect Gleap API Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio_openai
Install the Composio SDK

Initialize Composio and Create Tool Router Session

python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
Import and initialize Composio client, then create a Tool Router session

Execute Gleap Tools via Tool Router with Your Agent

python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'Archive ticket after confirming resolution status'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
Get tools from Tool Router session and execute Gleap actions with your Agent

Why Use Composio?

AI Native Gleap Integration

  • Supports both Gleap MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Gleap data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Gleap access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Gleap
  • Scoped, least privilege access to Gleap resources
  • Full audit trail of agent actions to support review and compliance

Use Gleap with any AI Agent Framework

Choose a Framework you want to connect Gleap with

Frequently Asked Questions

Do I need my own developer credentials to use Gleap with Composio?

Yes, Gleap requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Used by agents from

Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

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