How to connect Gleap to Claude Cowork

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Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Gleap account to Cowork via Composio Connect, enabling it to archive resolved support tickets from last week, send a chat message to follow up on feedback, list all articles in the onboarding collection, and more such actions on your behalf without compromising your account security.

Also integrate Gleap with

Connecting Gleap to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Gleap account

Back in Cowork, ask the agent to connect to Gleap or give it any Gleap-related task.

For example, ask Cowork to:

  • "Archive resolved support tickets from last week"
  • "Send a chat message to follow up on feedback"
  • "List all articles in the onboarding collection"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Gleap account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Gleap through MCP without you sharing account credentials directly with the agent.

What is the Gleap MCP server, and what's possible with it?

The Gleap MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gleap account. It provides structured and secure access to your customer feedback data, so your agent can perform actions like managing support tickets, communicating with users, organizing help center content, and handling team workflows on your behalf.

  • Ticket creation and management: Instantly create new support tickets, archive resolved issues, or retrieve existing tickets to streamline customer support workflows.
  • Chat and user communication: Allow your agent to send new chat messages or fetch entire chat histories, making it easy to keep conversations going with users.
  • Help center organization: Create collections or retrieve articles in your help center, enabling your agent to help manage and organize your knowledge base content efficiently.
  • Team and user administration: Add new teams for ticket assignment or remove users from projects, so you can stay on top of team management tasks without lifting a finger.
  • Checklist and engagement tracking: Fetch detailed checklists to monitor user engagement or onboarding progress, giving your agent context to provide personalized support.

Supported Tools & Triggers

Tools
Archive a TicketTool to archive a ticket.
Create a CollectionTool to create a help center collection.
Create a new chat messageTool to create a new chat message.
Create a new teamTool to create a new team.
Create a new ticketTool to create a new ticket.
Delete a User from a ProjectTool to remove a user from a project.
Get a ChecklistTool to retrieve a specific engagement checklist by its ID.
Get a CollectionTool to retrieve a help center collection by ID.
Get all articlesTool to retrieve all articles in a help center collection.
Get all chat messagesTool to retrieve all chat messages.
Get All CollectionsTool to retrieve all help center collections.
Get All Invitations for a ProjectTool to retrieve all invitations for a project.
Get all sessionsTool to retrieve all sessions for the current project.
Get All TeamsTool to retrieve all teams.
Get All TicketsTool to retrieve all tickets.
Get All Users for a ProjectTool to retrieve all users for a project.
Get a ticketTool to retrieve a specific ticket by its ID.
Get current userTool to retrieve the currently authenticated user's details.
Get Help Center SourcesTool to retrieve available help center sources.
Get notification ticketTool to retrieve a notification ticket using its share token.
Get session checklistsTool to retrieve checklists for a given session.
Identify or update userTool to identify or update user information.
Link a TicketTool to link a ticket.
Search for TicketsTool to search for tickets.
Track eventsTool to track server-side customer events.
Unarchive a TicketTool to unarchive a ticket.
Unlink a TicketTool to unlink a ticket.
Update a User for a ProjectTool to update a user’s role in a project.
Update Chat MessageTool to update a chat message.

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FAQ

What are the differences in Tool Router MCP and Gleap MCP?

With a standalone Gleap MCP server, the agents and LLMs can only access a fixed set of Gleap tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gleap and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Cowork?

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gleap tools.

Can I manage the permissions and scopes for Gleap while using Tool Router?

Yes, absolutely. You can configure which Gleap scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gleap data and credentials are handled as safely as possible.

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