How to integrate Gleap MCP with Claude Code

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Introduction

Manage your Gleap directly from Claude Code with zero worries about OAuth hassles, API-breaking issues, or reliability and security concerns.

You can do this in two different ways:

  1. Via Composio Connect - Direct and easiest approach
  2. Via Composio SDK - Programmatic approach with more control

Also integrate Gleap with

Why use Composio?

  • Only one MCP URL to connect multiple apps with Claude Code with zero auth hassles.
  • Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
  • Handling Large tool responses out of LLM context to minimize context rot.
  • Dynamic just-in-time access to 20,000 tools across 1000+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need.

Connecting Gleap to Claude Code using Composio

1. Add the Composio MCP to Claude

Terminal

2. Start Claude Code

bash
claude

3. Open your MCP list

bash
/mcp

4. Select Composio and click on Authenticate

Select Composio and click Authenticate

5. This will redirect you to the Composio OAuth page. Complete the flow by authorizing Composio and you're all set.

Composio OAuth authorization page
Composio authorization complete
Ask Claude to connect to your account and authenticate via the link

Supported Tools & Triggers

Tools
Archive All TicketsTool to archive all tickets matching specific type and status criteria.
Archive a TicketTool to archive a ticket.
Clone EngagementTool to clone an existing engagement.
Create a CollectionTool to create a help center collection.
Create AI ContentTool to create or update AI content in Gleap's knowledge base.
Create a new chat messageCreates a new chat message in a Gleap chat session.
Create a new sessionCreate a new user session in Gleap and associate it with a project.
Create a new teamTool to create a new team.
Create a new ticketCreate a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments.
Create Engagement BannerTool to create a new engagement banner in Gleap.
Create Engagement ChecklistTool to create a new engagement checklist.
Create Engagement CobrowseTool to create a new cobrowse product tour.
Create Engagement EmailTool to create a new engagement email in Gleap.
Create Engagement ModalTool to create a new engagement modal in Gleap.
Create Engagement Product TourTool to create a new product tour in Gleap.
Create Engagement Push NotificationTool to create a new push notification in Gleap.
Create Engagement TooltipTool to create a new engagement tooltip in Gleap.
Create feedback itemTool to manually create a feedback item (bug) in a Gleap project.
Create Help Center RedirectTool to create a new redirect for help center URLs.
Create Message TemplateTool to create a new message template in Gleap.
Create new conversation with sessionCreate a new conversation with a session in Gleap.
Create QA SnippetTool to create a QA snippet (question-answer pair) in Gleap.
Create Tracker TicketTool to create a tracker ticket in Gleap.
Delete AI ContentTool to delete AI content by content ID.
Delete AI Content BatchTool to delete all AI content by batchId.
Delete a User from a ProjectRemoves a user (team member) from a Gleap project, revoking their access.
Delete BugsTool to delete a bug/ticket by ID.
Delete Engagement BannerTool to delete an engagement banner.
Delete Engagement Chat MessageDeletes an engagement chat message from Gleap by its ID.
Delete Engagement ChecklistTool to delete an engagement checklist by its ID.
Delete Engagement CobrowseTool to delete a cobrowse product tour by its ID.
Delete Engagement EmailTool to delete an engagement email by its ID.
Delete Engagement ModalTool to delete an engagement modal from a Gleap project.
Delete Engagement NewsTool to delete an engagement news article.
Delete Engagement Product TourTool to delete an engagement product tour by its ID.
Delete Engagement Push NotificationTool to delete an engagement push notification by its ID.
Delete Engagement SurveysTool to delete an engagement survey.
Delete Engagement TooltipsTool to delete an engagement tooltip.
Delete Engagement WhatsApp MessageTool to delete an engagement WhatsApp message by its ID.
Delete Help Center CollectionTool to delete a help center collection by ID.
Delete Help Center RedirectTool to delete a help center redirect.
Delete MessageTool to delete a message (comment) from a bug or ticket.
Delete Message TemplateTool to delete a message template.
Delete Old AI Content BatchesDelete all AI content batches except the current batch.
Delete QA AnswerTool to delete a QA answer (snippet) from a Gleap project.
Delete project sessionTool to delete a session from a Gleap project.
Delete sessionTool to delete a session by ID.
Delete TeamTool to delete a team by ID.
Delete TicketTool to delete a ticket by ID.
Export sessionsTool to export sessions for the authenticated project in CSV format.
Export Statistics ListsTool to export statistics list data as CSV from Gleap.
Generate ticket draft replyTool to generate an AI-powered draft reply for a ticket.
Generate tracker ticket dataTool to generate AI-powered tracker ticket data from an existing ticket.
Get a ChecklistTool to retrieve a specific engagement checklist by its ID.
Get a CollectionTool to retrieve a help center collection by ID.
Get AI contentTool to retrieve AI content by its content ID.
Get all articlesTool to retrieve articles in a help center collection.
Get all chat messagesRetrieves all engagement chat messages from the current Gleap project.
Get All CollectionsRetrieves all help center collections for the authenticated project.
Get All Invitations for a ProjectRetrieves all pending invitations for a project.
Get all sessionsRetrieves all user sessions for the authenticated project.
Get All TeamsTool to retrieve all teams.
Get All TicketsRetrieve tickets from a Gleap project with optional filtering, sorting, and pagination.
Get All Users for a ProjectTool to retrieve all users for a project.
Get a ticketRetrieves complete details for a specific ticket by its ID.
Get current userRetrieves the authenticated user's profile including email, name, user type, availability status, notification preferences, and 2FA settings.
Get engagement activities countTool to retrieve the count of activities for a specific engagement.
Get engagement bannerTool to retrieve an engagement banner by its ID.
Get Engagement BannersTool to retrieve all engagement banners from a Gleap project.
Get engagement chat messageRetrieves a specific engagement chat message by its ID.
Get Engagement ChecklistsTool to retrieve all engagement checklists for a project.
Get Engagement CobrowseRetrieves all cobrowse product tours for the authenticated project.
Get engagement cobrowse by IDTool to retrieve a specific cobrowse product tour by its ID.
Get engagement emailRetrieves a specific engagement email by its ID.
Get Engagement EmailsTool to retrieve all engagement emails from a Gleap project.
Get engagement modalTool to retrieve an engagement modal by its ID.
Get Engagement ModalsTool to retrieve all engagement modals from a Gleap project.
Get Engagement NewsTool to retrieve all engagement news articles from a Gleap project.
Get engagement news articleRetrieves a specific engagement news article by its ID.
Get a Product TourTool to retrieve a specific engagement product tour by its ID.
Get Engagement Product ToursTool to retrieve all engagement product tours for a project.
Get engagement push notificationRetrieves a specific engagement push notification by its ID.
Get Engagement Push NotificationsTool to retrieve all engagement push notifications from a Gleap project.
Get Engagements ActivitiesTool to retrieve all activities for a specific engagement.
Get engagement recipientsTool to find and retrieve recipients for a specific engagement.
Get engagement statisticsTool to retrieve statistics for a specific engagement.
Get Engagement SurveyTool to retrieve a survey by its ID.
Get Engagement SurveysTool to retrieve all engagement surveys from a Gleap project.
Get Survey ResponsesTool to retrieve all survey responses for a specific survey.
Get Engagement Survey Response SamplesTool to retrieve survey response samples for a specific engagement survey.
Summarize Survey ResponsesTool to retrieve an AI-generated summary of survey responses.
Get Engagement Tooltip by IDTool to retrieve a specific engagement tooltip by its ID.
Get Engagement TooltipsTool to retrieve all engagement tooltips for the authenticated project.
Get engagement WhatsApp messageRetrieves a specific engagement WhatsApp message by its ID.
Get Help Center SourcesRetrieves all configured help center sources (knowledge base content sources) for the project.
Get InvitationsRetrieves all invitations for the authenticated user.
Get message templateRetrieves a specific message template by its ID from a Gleap project.
Get Message TemplatesRetrieve all message templates for the authenticated project.
Get notification ticketRetrieves detailed information about a Gleap ticket using its notification share token.
Get projectRetrieves complete details for a specific project by its ID.
Get ProjectsRetrieves all projects accessible to the authenticated user.
Get archived bugsTool to retrieve archived bugs for a specific project.
Get Projects Help Center CollectionsTool to get all help center collections for a project.
Get project sessionsTool to retrieve all sessions for a specific project.
Get Projects TicketsTool to retrieve all tickets from a specific Gleap project.
Get project usersTool to get project users by project ID.
Get a sessionRetrieves detailed information for a specific session by its ID.
Get session activitiesRetrieves all activities for a specific session by session ID.
Get session Chargebee infoTool to retrieve Chargebee billing information for a specific session.
Get Session ChecklistsRetrieve all engagement checklists associated with a user session in Gleap.
Get session events by IDTool to retrieve all streamed events for a specific session by its ID.
Get session LemonSqueezy infoTool to retrieve LemonSqueezy subscription and payment information for a specific session.
Get Session Shopify InfoRetrieve Shopify information associated with a user session in Gleap.
Get Shared Help Center AnswerRetrieves an answer to a question from the shared help center knowledge base.
Get email client bounce statisticsTool to retrieve email client bounce statistics from Gleap.
Get Email Client Usage StatisticsTool to retrieve email client usage statistics from Gleap.
Get email overview statisticsTool to retrieve email overview statistics from Gleap.
Get statistics factsTool to retrieve fact data for various statistics from Gleap.
Get Statistics HeatmapRetrieve heatmap data for activity patterns in Gleap.
Get Statistics ListsTool to retrieve statistics list data from Gleap.
Get Statistics Raw DataTool to retrieve raw statistics data from Gleap.
Get Tickets By Session QueryFind tickets by session query parameters such as email, userId, phone, or custom data.
Get Tickets ExportExport tickets from Gleap project with optional filtering and sorting.
Get Tickets Export FieldsRetrieve available fields for ticket export from Gleap.
Search Tickets by TermSearch for tickets using a text search term in Gleap.
Get Tickets CountTool to get the total count of tickets in a Gleap project.
Get current user's permissionsTool to retrieve the current user's role permissions.
Get users unified inboxRetrieves tickets from the unified inbox for the authenticated user.
Get users unified inbox ticketRetrieves complete details for a specific ticket from the unified inbox by its ID.
Identify or update userIdentify or update a user's information in Gleap.
Import sessionImport user sessions into Gleap for tracking and analytics.
Import sessions from IntercomImport user sessions from Intercom into Gleap.
Indicate user typingTool to indicate that a user is typing in a ticket conversation.
Indicate user viewingTool to indicate that a user is viewing a ticket.
Link a TicketTool to link a ticket.
Mark Survey Responses as ReadTool to mark all survey responses as read for a given survey.
Merge ticketsTool to merge multiple tickets into a single target ticket in Gleap.
Post a comment on a bugTool to post a comment/message on a bug or ticket in Gleap.
Create Engagement News ArticleTool to create a new engagement news article in Gleap.
Create Engagement SurveyTool to create a new survey in Gleap.
Create WhatsApp Engagement MessageTool to create a new WhatsApp message in Gleap for user engagement.
Reassign all tickets to userTool to reassign all tickets to the authenticated user.
Resubscribe a SessionTool to resubscribe a session.
Search for sessionsSearch for sessions in Gleap using various filter criteria.
Search messagesSearch messages in Gleap by search term.
Search sessions by indexSearch for sessions in a project using the session search index.
Send Engagement Email PreviewTool to send a preview of an engagement email to specified email addresses.
Send ticket transcriptTool to send ticket conversation transcript to multiple email addresses.
Snooze a TicketTool to snooze a ticket for a specified duration.
Suggest FAQ from messageTool to suggest a FAQ from a message.
Toggle Collection Publish StatusTool to toggle the publish status of a help center collection.
Track eventsTrack custom user events in Gleap for analytics and user behavior monitoring.
Unarchive a TicketTool to unarchive a ticket.
Unlink a TicketTool to unlink a ticket.
Unsubscribe sessionsTool to unsubscribe one or more user sessions from communications.
Update AI Content by Content IDTool to update AI content by content ID.
Update a teamTool to update an existing team.
Update a ticketTool to update an existing ticket/bug in Gleap.
Update a User for a ProjectTool to update a user’s role in a project.
Update Chat MessageUpdates an existing chat message in Gleap by its ID.
Update a ChecklistTool to update an engagement checklist by its ID.
Update Engagement BannerTool to update an engagement banner.
Update Engagement CobrowseTool to update an existing cobrowse product tour.
Update Engagement EmailTool to update an existing engagement email.
Update Engagement ModalTool to update an existing engagement modal.
Update Engagement NewsTool to update an engagement news article.
Update Engagement Product TourTool to update an existing product tour.
Update Engagement Push NotificationTool to update an existing push notification.
Update Engagement SurveyTool to update an existing engagement survey in Gleap.
Update Engagement TooltipsTool to update an engagement tooltip.
Update Engagement WhatsApp MessageTool to update an existing engagement WhatsApp message.
Update Helpcenter CollectionTool to update a help center collection.
Update help center redirectTool to update an existing help center redirect.
Update message templateTool to update an existing message template in Gleap.
Update projectTool to update a Gleap project's configuration including name, description, notification settings, and feedback tags.
Update QA AnswerUpdates an existing QA answer/snippet in Gleap.
Update a sessionTool to update an existing session in Gleap.
Update userTool to update a user's profile information including name, availability, profile image, onboarding status, and notification settings.
Vote for ticketTool to vote for a ticket in Gleap.

What is the Gleap MCP server, and what's possible with it?

The Gleap MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gleap account. It provides structured and secure access to your customer feedback data, so your agent can perform actions like managing support tickets, communicating with users, organizing help center content, and handling team workflows on your behalf.

  • Ticket creation and management: Instantly create new support tickets, archive resolved issues, or retrieve existing tickets to streamline customer support workflows.
  • Chat and user communication: Allow your agent to send new chat messages or fetch entire chat histories, making it easy to keep conversations going with users.
  • Help center organization: Create collections or retrieve articles in your help center, enabling your agent to help manage and organize your knowledge base content efficiently.
  • Team and user administration: Add new teams for ticket assignment or remove users from projects, so you can stay on top of team management tasks without lifting a finger.
  • Checklist and engagement tracking: Fetch detailed checklists to monitor user engagement or onboarding progress, giving your agent context to provide personalized support.

Connecting Gleap via Composio SDK

Composio SDK is the underlying tech that powers Rube. It's a universal gateway that does everything Rube does but with much more programmatic control. You can programmatically generate an MCP URL with the app you need (here Gleap) for even more tool search precision. It's secure and reliable.

How the Composio SDK works

The Composio SDK follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Prerequisites

Before starting, make sure you have:
  • Claude Pro, Max, or API billing enabled Anthropic account
  • Composio API Key
  • A Gleap account
  • Basic knowledge of Python or TypeScript

Install Claude Code

bash
# macOS, Linux, WSL
curl -fsSL https://claude.ai/install.sh | bash

# Windows PowerShell
irm https://claude.ai/install.ps1 | iex

# Windows CMD
curl -fsSL https://claude.ai/install.cmd -o install.cmd && install.cmd && del install.cmd

To install Claude Code, use one of the following methods based on your operating system:

Set up Claude Code

bash
cd your-project-folder
claude

Open a terminal, go to your project folder, and start Claude Code:

  • Claude Code will open in your terminal
  • Follow the prompts to sign in with your Anthropic account
  • Complete the authentication flow
  • Once authenticated, you can start using Claude Code
Claude Code initial setup showing sign-in prompt
Claude Code terminal after successful login

Set up environment variables

bash
COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here

Create a .env file in your project root with the following variables:

  • COMPOSIO_API_KEY authenticates with Composio (get it from Composio dashboard)
  • USER_ID identifies the user for session management (use any unique identifier)

Install Composio library

pip install composio-core python-dotenv

Install the Composio Python library to create MCP sessions.

  • composio-core provides the core Composio functionality
  • python-dotenv loads environment variables from your .env file

Generate Composio MCP URL

import os
from composio import Composio
from dotenv import load_dotenv

load_dotenv()

COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
USER_ID = os.getenv("USER_ID")

composio_client = Composio(api_key=COMPOSIO_API_KEY)

composio_session = composio_client.create(
    user_id=USER_ID,
    toolkits=["gleap"],
)

COMPOSIO_MCP_URL = composio_session.mcp.url

print(f"MCP URL: {COMPOSIO_MCP_URL}")
print(f"\nUse this command to add to Claude Code:")
print(f'claude mcp add --transport http gleap-composio "{COMPOSIO_MCP_URL}" --headers "X-API-Key:{COMPOSIO_API_KEY}"')

Create a script to generate a Composio MCP URL for Gleap. This URL will be used to connect Claude Code to Gleap.

What's happening:
  • We import the Composio client and load environment variables
  • Create a Composio instance with your API key
  • Call create() to create a Tool Router session for Gleap
  • The returned mcp.url is the MCP server URL that Claude Code will use
  • The script prints this URL so you can copy it

Run the script and copy the MCP URL

python generate_mcp_url.py

Run your Python script to generate the MCP URL.

  • The script connects to Composio and creates a Tool Router session
  • It prints the MCP URL and the exact command you need to run
  • Copy the entire claude mcp add command from the output

Add Gleap MCP to Claude Code

bash
claude mcp add --transport http gleap-composio "YOUR_MCP_URL_HERE" --headers "X-API-Key:YOUR_COMPOSIO_API_KEY"

# Then restart Claude Code
exit
claude

In your terminal, add the MCP server using the command from the previous step. The command format is:

  • claude mcp add registers a new MCP server with Claude Code
  • --transport http specifies that this is an HTTP-based MCP server
  • The server name (gleap-composio) is how you'll reference it
  • The URL points to your Composio Tool Router session
  • --headers includes your Composio API key for authentication

After running the command, close the current Claude Code session and start a new one for the changes to take effect.

Verify the installation

bash
claude mcp list

Check that your Gleap MCP server is properly configured.

  • This command lists all MCP servers registered with Claude Code
  • You should see your gleap-composio entry in the list
  • This confirms that Claude Code can now access Gleap tools

If everything is wired up, you should see your gleap-composio entry listed:

Claude Code MCP list showing the toolkit MCP server

Authenticate Gleap

The first time you try to use Gleap tools, you'll be prompted to authenticate.

  • Claude Code will detect that you need to authenticate with Gleap
  • It will show you an authentication link
  • Open the link in your browser (or copy/paste it)
  • Complete the Gleap authorization flow
  • Return to the terminal and start using Gleap through Claude Code

Once authenticated, you can ask Claude Code to perform Gleap operations in natural language. For example:

  • "Archive resolved support tickets from last week"
  • "Send a chat message to follow up on feedback"
  • "List all articles in the onboarding collection"

Complete Code

Here's the complete code to get you started with Gleap and Claude Code:

import os
from composio import Composio
from dotenv import load_dotenv

load_dotenv()

COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
USER_ID = os.getenv("USER_ID")

composio_client = Composio(api_key=COMPOSIO_API_KEY)

composio_session = composio_client.create(
    user_id=USER_ID,
    toolkits=["gleap"],
)

COMPOSIO_MCP_URL = composio_session.mcp.url

print(f"MCP URL: {COMPOSIO_MCP_URL}")
print(f"\nUse this command to add to Claude Code:")
print(f'claude mcp add --transport http gleap-composio "{COMPOSIO_MCP_URL}" --headers "X-API-Key:{COMPOSIO_API_KEY}"')

Conclusion

You've successfully integrated Gleap with Claude Code using Composio's MCP server. Now you can interact with Gleap directly from your terminal using natural language commands.

Key features of this setup:

  • Terminal-native experience without switching contexts
  • Natural language commands for Gleap operations
  • Secure authentication through Composio's managed MCP
  • Tool Router for dynamic tool discovery and execution

Next steps:

  • Try asking Claude Code to perform various Gleap operations
  • Add more toolkits to your Tool Router session for multi-app workflows
  • Integrate this setup into your development workflow for increased productivity

You can extend this by adding more toolkits, implementing custom workflows, or building automation scripts that leverage Claude Code's capabilities.

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FAQ

What are the differences in Tool Router MCP and Gleap MCP?

With a standalone Gleap MCP server, the agents and LLMs can only access a fixed set of Gleap tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gleap and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Code?

Yes, you can. Claude Code fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gleap tools.

Can I manage the permissions and scopes for Gleap while using Tool Router?

Yes, absolutely. You can configure which Gleap scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gleap data and credentials are handled as safely as possible.

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