How to integrate Gleap MCP with Claude Agent SDK

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Introduction

This guide walks you through connecting Gleap to the Claude Agent SDK using the Composio tool router. By the end, you'll have a working Gleap agent that can archive resolved support tickets from last week, send a chat message to follow up on feedback, list all articles in the onboarding collection through natural language commands.

This guide will help you understand how to give your Claude Agent SDK agent real control over a Gleap account through Composio's Gleap MCP server.

Before we dive in, let's take a quick look at the key ideas and tools involved.

Also integrate Gleap with

TL;DR

Here's what you'll learn:
  • Get and set up your Claude/Anthropic and Composio API keys
  • Install the necessary dependencies
  • Initialize Composio and create a Tool Router session for Gleap
  • Configure an AI agent that can use Gleap as a tool
  • Run a live chat session where you can ask the agent to perform Gleap operations

What is Claude Agent SDK?

The Claude Agent SDK is Anthropic's official framework for building AI agents powered by Claude. It provides a streamlined interface for creating agents with MCP tool support and conversation management.

Key features include:

  • Native MCP Support: Built-in support for Model Context Protocol servers
  • Permission Modes: Control tool execution permissions
  • Streaming Responses: Real-time response streaming for interactive applications
  • Context Manager: Clean async context management for sessions

What is the Gleap MCP server, and what's possible with it?

The Gleap MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gleap account. It provides structured and secure access to your customer feedback data, so your agent can perform actions like managing support tickets, communicating with users, organizing help center content, and handling team workflows on your behalf.

  • Ticket creation and management: Instantly create new support tickets, archive resolved issues, or retrieve existing tickets to streamline customer support workflows.
  • Chat and user communication: Allow your agent to send new chat messages or fetch entire chat histories, making it easy to keep conversations going with users.
  • Help center organization: Create collections or retrieve articles in your help center, enabling your agent to help manage and organize your knowledge base content efficiently.
  • Team and user administration: Add new teams for ticket assignment or remove users from projects, so you can stay on top of team management tasks without lifting a finger.
  • Checklist and engagement tracking: Fetch detailed checklists to monitor user engagement or onboarding progress, giving your agent context to provide personalized support.

Supported Tools & Triggers

Tools
Archive All TicketsTool to archive all tickets matching specific type and status criteria.
Archive a TicketTool to archive a ticket.
Clone EngagementTool to clone an existing engagement.
Create a CollectionTool to create a help center collection.
Create AI ContentTool to create or update AI content in Gleap's knowledge base.
Create a new chat messageCreates a new chat message in a Gleap chat session.
Create a new sessionCreate a new user session in Gleap and associate it with a project.
Create a new teamTool to create a new team.
Create a new ticketCreate a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments.
Create Engagement BannerTool to create a new engagement banner in Gleap.
Create Engagement ChecklistTool to create a new engagement checklist.
Create Engagement CobrowseTool to create a new cobrowse product tour.
Create Engagement EmailTool to create a new engagement email in Gleap.
Create Engagement ModalTool to create a new engagement modal in Gleap.
Create Engagement Product TourTool to create a new product tour in Gleap.
Create Engagement Push NotificationTool to create a new push notification in Gleap.
Create Engagement TooltipTool to create a new engagement tooltip in Gleap.
Create feedback itemTool to manually create a feedback item (bug) in a Gleap project.
Create Help Center RedirectTool to create a new redirect for help center URLs.
Create Message TemplateTool to create a new message template in Gleap.
Create new conversation with sessionCreate a new conversation with a session in Gleap.
Create QA SnippetTool to create a QA snippet (question-answer pair) in Gleap.
Create Tracker TicketTool to create a tracker ticket in Gleap.
Delete AI ContentTool to delete AI content by content ID.
Delete AI Content BatchTool to delete all AI content by batchId.
Delete a User from a ProjectRemoves a user (team member) from a Gleap project, revoking their access.
Delete BugsTool to delete a bug/ticket by ID.
Delete Engagement BannerTool to delete an engagement banner.
Delete Engagement Chat MessageDeletes an engagement chat message from Gleap by its ID.
Delete Engagement ChecklistTool to delete an engagement checklist by its ID.
Delete Engagement CobrowseTool to delete a cobrowse product tour by its ID.
Delete Engagement EmailTool to delete an engagement email by its ID.
Delete Engagement ModalTool to delete an engagement modal from a Gleap project.
Delete Engagement NewsTool to delete an engagement news article.
Delete Engagement Product TourTool to delete an engagement product tour by its ID.
Delete Engagement Push NotificationTool to delete an engagement push notification by its ID.
Delete Engagement SurveysTool to delete an engagement survey.
Delete Engagement TooltipsTool to delete an engagement tooltip.
Delete Engagement WhatsApp MessageTool to delete an engagement WhatsApp message by its ID.
Delete Help Center CollectionTool to delete a help center collection by ID.
Delete Help Center RedirectTool to delete a help center redirect.
Delete MessageTool to delete a message (comment) from a bug or ticket.
Delete Message TemplateTool to delete a message template.
Delete Old AI Content BatchesDelete all AI content batches except the current batch.
Delete QA AnswerTool to delete a QA answer (snippet) from a Gleap project.
Delete project sessionTool to delete a session from a Gleap project.
Delete sessionTool to delete a session by ID.
Delete TeamTool to delete a team by ID.
Delete TicketTool to delete a ticket by ID.
Export sessionsTool to export sessions for the authenticated project in CSV format.
Export Statistics ListsTool to export statistics list data as CSV from Gleap.
Generate ticket draft replyTool to generate an AI-powered draft reply for a ticket.
Generate tracker ticket dataTool to generate AI-powered tracker ticket data from an existing ticket.
Get a ChecklistTool to retrieve a specific engagement checklist by its ID.
Get a CollectionTool to retrieve a help center collection by ID.
Get AI contentTool to retrieve AI content by its content ID.
Get all articlesTool to retrieve articles in a help center collection.
Get all chat messagesRetrieves all engagement chat messages from the current Gleap project.
Get All CollectionsRetrieves all help center collections for the authenticated project.
Get All Invitations for a ProjectRetrieves all pending invitations for a project.
Get all sessionsRetrieves all user sessions for the authenticated project.
Get All TeamsTool to retrieve all teams.
Get All TicketsRetrieve tickets from a Gleap project with optional filtering, sorting, and pagination.
Get All Users for a ProjectTool to retrieve all users for a project.
Get a ticketRetrieves complete details for a specific ticket by its ID.
Get current userRetrieves the authenticated user's profile including email, name, user type, availability status, notification preferences, and 2FA settings.
Get engagement activities countTool to retrieve the count of activities for a specific engagement.
Get engagement bannerTool to retrieve an engagement banner by its ID.
Get Engagement BannersTool to retrieve all engagement banners from a Gleap project.
Get engagement chat messageRetrieves a specific engagement chat message by its ID.
Get Engagement ChecklistsTool to retrieve all engagement checklists for a project.
Get Engagement CobrowseRetrieves all cobrowse product tours for the authenticated project.
Get engagement cobrowse by IDTool to retrieve a specific cobrowse product tour by its ID.
Get engagement emailRetrieves a specific engagement email by its ID.
Get Engagement EmailsTool to retrieve all engagement emails from a Gleap project.
Get engagement modalTool to retrieve an engagement modal by its ID.
Get Engagement ModalsTool to retrieve all engagement modals from a Gleap project.
Get Engagement NewsTool to retrieve all engagement news articles from a Gleap project.
Get engagement news articleRetrieves a specific engagement news article by its ID.
Get a Product TourTool to retrieve a specific engagement product tour by its ID.
Get Engagement Product ToursTool to retrieve all engagement product tours for a project.
Get engagement push notificationRetrieves a specific engagement push notification by its ID.
Get Engagement Push NotificationsTool to retrieve all engagement push notifications from a Gleap project.
Get Engagements ActivitiesTool to retrieve all activities for a specific engagement.
Get engagement recipientsTool to find and retrieve recipients for a specific engagement.
Get engagement statisticsTool to retrieve statistics for a specific engagement.
Get Engagement SurveyTool to retrieve a survey by its ID.
Get Engagement SurveysTool to retrieve all engagement surveys from a Gleap project.
Get Survey ResponsesTool to retrieve all survey responses for a specific survey.
Get Engagement Survey Response SamplesTool to retrieve survey response samples for a specific engagement survey.
Summarize Survey ResponsesTool to retrieve an AI-generated summary of survey responses.
Get Engagement Tooltip by IDTool to retrieve a specific engagement tooltip by its ID.
Get Engagement TooltipsTool to retrieve all engagement tooltips for the authenticated project.
Get engagement WhatsApp messageRetrieves a specific engagement WhatsApp message by its ID.
Get Help Center SourcesRetrieves all configured help center sources (knowledge base content sources) for the project.
Get InvitationsRetrieves all invitations for the authenticated user.
Get message templateRetrieves a specific message template by its ID from a Gleap project.
Get Message TemplatesRetrieve all message templates for the authenticated project.
Get notification ticketRetrieves detailed information about a Gleap ticket using its notification share token.
Get projectRetrieves complete details for a specific project by its ID.
Get ProjectsRetrieves all projects accessible to the authenticated user.
Get archived bugsTool to retrieve archived bugs for a specific project.
Get Projects Help Center CollectionsTool to get all help center collections for a project.
Get project sessionsTool to retrieve all sessions for a specific project.
Get Projects TicketsTool to retrieve all tickets from a specific Gleap project.
Get project usersTool to get project users by project ID.
Get a sessionRetrieves detailed information for a specific session by its ID.
Get session activitiesRetrieves all activities for a specific session by session ID.
Get session Chargebee infoTool to retrieve Chargebee billing information for a specific session.
Get Session ChecklistsRetrieve all engagement checklists associated with a user session in Gleap.
Get session events by IDTool to retrieve all streamed events for a specific session by its ID.
Get session LemonSqueezy infoTool to retrieve LemonSqueezy subscription and payment information for a specific session.
Get Session Shopify InfoRetrieve Shopify information associated with a user session in Gleap.
Get Shared Help Center AnswerRetrieves an answer to a question from the shared help center knowledge base.
Get email client bounce statisticsTool to retrieve email client bounce statistics from Gleap.
Get Email Client Usage StatisticsTool to retrieve email client usage statistics from Gleap.
Get email overview statisticsTool to retrieve email overview statistics from Gleap.
Get statistics factsTool to retrieve fact data for various statistics from Gleap.
Get Statistics HeatmapRetrieve heatmap data for activity patterns in Gleap.
Get Statistics ListsTool to retrieve statistics list data from Gleap.
Get Statistics Raw DataTool to retrieve raw statistics data from Gleap.
Get Tickets By Session QueryFind tickets by session query parameters such as email, userId, phone, or custom data.
Get Tickets ExportExport tickets from Gleap project with optional filtering and sorting.
Get Tickets Export FieldsRetrieve available fields for ticket export from Gleap.
Search Tickets by TermSearch for tickets using a text search term in Gleap.
Get Tickets CountTool to get the total count of tickets in a Gleap project.
Get current user's permissionsTool to retrieve the current user's role permissions.
Get users unified inboxRetrieves tickets from the unified inbox for the authenticated user.
Get users unified inbox ticketRetrieves complete details for a specific ticket from the unified inbox by its ID.
Identify or update userIdentify or update a user's information in Gleap.
Import sessionImport user sessions into Gleap for tracking and analytics.
Import sessions from IntercomImport user sessions from Intercom into Gleap.
Indicate user typingTool to indicate that a user is typing in a ticket conversation.
Indicate user viewingTool to indicate that a user is viewing a ticket.
Link a TicketTool to link a ticket.
Mark Survey Responses as ReadTool to mark all survey responses as read for a given survey.
Merge ticketsTool to merge multiple tickets into a single target ticket in Gleap.
Post a comment on a bugTool to post a comment/message on a bug or ticket in Gleap.
Create Engagement News ArticleTool to create a new engagement news article in Gleap.
Create Engagement SurveyTool to create a new survey in Gleap.
Create WhatsApp Engagement MessageTool to create a new WhatsApp message in Gleap for user engagement.
Reassign all tickets to userTool to reassign all tickets to the authenticated user.
Resubscribe a SessionTool to resubscribe a session.
Search for sessionsSearch for sessions in Gleap using various filter criteria.
Search messagesSearch messages in Gleap by search term.
Search sessions by indexSearch for sessions in a project using the session search index.
Send Engagement Email PreviewTool to send a preview of an engagement email to specified email addresses.
Send ticket transcriptTool to send ticket conversation transcript to multiple email addresses.
Snooze a TicketTool to snooze a ticket for a specified duration.
Suggest FAQ from messageTool to suggest a FAQ from a message.
Toggle Collection Publish StatusTool to toggle the publish status of a help center collection.
Track eventsTrack custom user events in Gleap for analytics and user behavior monitoring.
Unarchive a TicketTool to unarchive a ticket.
Unlink a TicketTool to unlink a ticket.
Unsubscribe sessionsTool to unsubscribe one or more user sessions from communications.
Update AI Content by Content IDTool to update AI content by content ID.
Update a teamTool to update an existing team.
Update a ticketTool to update an existing ticket/bug in Gleap.
Update a User for a ProjectTool to update a user’s role in a project.
Update Chat MessageUpdates an existing chat message in Gleap by its ID.
Update a ChecklistTool to update an engagement checklist by its ID.
Update Engagement BannerTool to update an engagement banner.
Update Engagement CobrowseTool to update an existing cobrowse product tour.
Update Engagement EmailTool to update an existing engagement email.
Update Engagement ModalTool to update an existing engagement modal.
Update Engagement NewsTool to update an engagement news article.
Update Engagement Product TourTool to update an existing product tour.
Update Engagement Push NotificationTool to update an existing push notification.
Update Engagement SurveyTool to update an existing engagement survey in Gleap.
Update Engagement TooltipsTool to update an engagement tooltip.
Update Engagement WhatsApp MessageTool to update an existing engagement WhatsApp message.
Update Helpcenter CollectionTool to update a help center collection.
Update help center redirectTool to update an existing help center redirect.
Update message templateTool to update an existing message template in Gleap.
Update projectTool to update a Gleap project's configuration including name, description, notification settings, and feedback tags.
Update QA AnswerUpdates an existing QA answer/snippet in Gleap.
Update a sessionTool to update an existing session in Gleap.
Update userTool to update a user's profile information including name, availability, profile image, onboarding status, and notification settings.
Vote for ticketTool to vote for a ticket in Gleap.

What is the Composio tool router, and how does it fit here?

What is Composio SDK?

Composio's Composio SDK helps agents find the right tools for a task at runtime. You can plug in multiple toolkits (like Gmail, HubSpot, and GitHub), and the agent will identify the relevant app and action to complete multi-step workflows. This can reduce token usage and improve the reliability of tool calls. Read more here: Getting started with Composio SDK

The tool router generates a secure MCP URL that your agents can access to perform actions.

How the Composio SDK works

The Composio SDK follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Prerequisites

Before starting, make sure you have:
  • Composio API Key and Claude/Anthropic API Key
  • Primary know-how of Claude Agents SDK
  • A Gleap account
  • Some knowledge of Python

Getting API Keys for Claude/Anthropic and Composio

Claude/Anthropic API Key
  • Go to the Anthropic Console and create an API key. You'll need credits to use the models.
  • Keep the API key safe.
Composio API Key
  • Log in to the Composio dashboard.
  • Navigate to your API settings and generate a new API key.
  • Store this key securely as you'll need it for authentication.

Install dependencies

pip install composio-anthropic claude-agent-sdk python-dotenv

Install the Composio SDK and the Claude Agents SDK.

What's happening:

  • composio-anthropic provides Composio integration for Anthropic
  • claude-agent-sdk is the core agent framework
  • python-dotenv loads environment variables

Set up environment variables

bash
COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here
ANTHROPIC_API_KEY=your_anthropic_api_key_here

Create a .env file in your project root.

What's happening:

  • COMPOSIO_API_KEY authenticates with Composio
  • USER_ID identifies the user for session management
  • ANTHROPIC_API_KEY authenticates with Anthropic/Claude

Import dependencies

import asyncio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions
import os
from composio import Composio
from dotenv import load_dotenv

load_dotenv()
What's happening:
  • We're importing all necessary libraries including the Claude Agent SDK and Composio
  • The load_dotenv() function loads environment variables from your .env file
  • This setup prepares the foundation for connecting Claude with Gleap functionality

Create a Composio instance and Tool Router session

async def chat_with_remote_mcp():
    api_key = os.getenv("COMPOSIO_API_KEY")
    if not api_key:
        raise RuntimeError("COMPOSIO_API_KEY is not set")

    composio = Composio(api_key=api_key)

    # Create Tool Router session for Gleap
    mcp_server = composio.create(
        user_id=os.getenv("USER_ID"),
        toolkits=["gleap"]
    )

    url = mcp_server.mcp.url

    if not url:
        raise ValueError("Session URL not found")
What's happening:
  • The function checks for the required COMPOSIO_API_KEY environment variable
  • We're creating a Composio instance using our API key
  • The create method creates a Tool Router session for Gleap
  • The returned url is the MCP server URL that your agent will use

Configure Claude Agent with MCP

# Configure remote MCP server for Claude
options = ClaudeAgentOptions(
    permission_mode="bypassPermissions",
    mcp_servers={
        "composio": {
            "type": "http",
            "url": url,
            "headers": {
                "x-api-key": os.getenv("COMPOSIO_API_KEY")
            }
        }
    },
    system_prompt="You are a helpful assistant with access to Gleap tools via Composio.",
    max_turns=10
)
What's happening:
  • We're configuring the Claude Agent options with the MCP server URL
  • permission_mode="bypassPermissions" allows the agent to execute operations without asking for permission each time
  • The system prompt instructs the agent that it has access to Gleap
  • max_turns=10 limits the conversation length to prevent excessive API usage

Create client and start chat loop

# Create client with context manager
async with ClaudeSDKClient(options=options) as client:
    print("\nChat started. Type 'exit' or 'quit' to end.\n")

    # Main chat loop
    while True:
        user_input = input("You: ").strip()
        if user_input.lower() in {"exit", "quit"}:
            print("Goodbye!")
            break

        # Send query
        await client.query(user_input)

        # Receive and print response
        print("Claude: ", end="", flush=True)
        async for message in client.receive_response():
            if hasattr(message, "content"):
                for block in message.content:
                    if hasattr(block, "text"):
                        print(block.text, end="", flush=True)
        print()
What's happening:
  • The Claude SDK client is created using the async context manager pattern
  • The agent processes each query and streams the response back in real-time
  • The chat loop continues until the user types 'exit' or 'quit'

Run the application

if __name__ == "__main__":
    asyncio.run(chat_with_remote_mcp())
What's happening:
  • This entry point runs the async chat_with_remote_mcp() function using asyncio.run()
  • The application will start, create the MCP connection, and begin the interactive chat session

Complete Code

Here's the complete code to get you started with Gleap and Claude Agent SDK:

import asyncio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions
import os
from composio import Composio
from dotenv import load_dotenv

load_dotenv()

async def chat_with_remote_mcp():
    api_key = os.getenv("COMPOSIO_API_KEY")
    if not api_key:
        raise RuntimeError("COMPOSIO_API_KEY is not set")

    composio = Composio(api_key=api_key)

    # Create Tool Router session for Gleap
    mcp_server = composio.create(
        user_id=os.getenv("USER_ID"),
        toolkits=["gleap"]
    )

    url = mcp_server.mcp.url

    if not url:
        raise ValueError("Session URL not found")

    # Configure remote MCP server for Claude
    options = ClaudeAgentOptions(
        permission_mode="bypassPermissions",
        mcp_servers={
            "composio": {
                "type": "http",
                "url": url,
                "headers": {
                    "x-api-key": os.getenv("COMPOSIO_API_KEY")
                }
            }
        },
        system_prompt="You are a helpful assistant with access to Gleap tools via Composio.",
        max_turns=10
    )

    # Create client with context manager
    async with ClaudeSDKClient(options=options) as client:
        print("\nChat started. Type 'exit' or 'quit' to end.\n")

        # Main chat loop
        while True:
            user_input = input("You: ").strip()
            if user_input.lower() in {"exit", "quit"}:
                print("Goodbye!")
                break

            # Send query
            await client.query(user_input)

            # Receive and print response
            print("Claude: ", end="", flush=True)
            async for message in client.receive_response():
                if hasattr(message, "content"):
                    for block in message.content:
                        if hasattr(block, "text"):
                            print(block.text, end="", flush=True)
            print()

if __name__ == "__main__":
    asyncio.run(chat_with_remote_mcp())

Conclusion

You've successfully built a Claude Agent SDK agent that can interact with Gleap through Composio's Tool Router.

Key features:

  • Native MCP support through Claude's agent framework
  • Streaming responses for real-time interaction
  • Permission bypass for smooth automated workflows
You can extend this by adding more toolkits, implementing custom business logic, or building a web interface around the agent.

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FAQ

What are the differences in Tool Router MCP and Gleap MCP?

With a standalone Gleap MCP server, the agents and LLMs can only access a fixed set of Gleap tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gleap and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Agent SDK?

Yes, you can. Claude Agent SDK fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gleap tools.

Can I manage the permissions and scopes for Gleap while using Tool Router?

Yes, absolutely. You can configure which Gleap scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gleap data and credentials are handled as safely as possible.

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