Freshservice is a cloud-based ITSM (IT Service Management) solution that helps organizations streamline their IT operations, automate service delivery, and improve employee productivity.
๐Ÿ”— Connect and Use Freshservice
1. ๐Ÿ”‘ Connect your Freshservice acc
2. โœ… Select an action
3. ๐Ÿš€ Go live with the agent
What do you want to do?

API actions for Freshservice for AI assitants/agents

Language
JS
PYTHON
Framework

Create Ticket

Creates a new support ticket in Freshservice
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_TICKET])

Update Ticket

Updates an existing ticket with new information
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_TICKET])

Assign Ticket

Assigns a ticket to a specific agent
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ASSIGN_TICKET])

Close Ticket

Closes an open ticket
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CLOSE_TICKET])

Add Note To Ticket

Adds a private or public note to an existing ticket
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ADD_NOTE_TO_TICKET])

Create Change

Creates a new change request in Freshservice
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_CHANGE])

Update Change

Updates an existing change request
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_CHANGE])

Create Problem

Creates a new problem record in Freshservice
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_PROBLEM])

Update Problem

Updates an existing problem record
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_PROBLEM])

Create Asset

Creates a new asset in the Freshservice CMDB
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_ASSET])

Update Asset

Updates information for an existing asset
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_ASSET])

Create Release

Creates a new release record in Freshservice
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_RELEASE])

Update Release

Updates an existing release record
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_RELEASE])

Create Knowledge Base Article

Creates a new knowledge base article
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_KB_ARTICLE])

Update Knowledge Base Article

Updates an existing knowledge base article
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_KB_ARTICLE])

New Ticket Created

Triggers when a new ticket is created in Freshservice
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_TICKET_CREATED])

Ticket Updated

Triggers when a ticket is updated in Freshservice
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_UPDATED])

Ticket Assigned

Triggers when a ticket is assigned to an agent
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_ASSIGNED])

Ticket Closed

Triggers when a ticket is closed
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_CLOSED])

SLA Breach

Triggers when an SLA is breached for a ticket
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.SLA_BREACH])

New Change Created

Triggers when a new change request is created
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_CHANGE_CREATED])

Change Approved

Triggers when a change request is approved
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CHANGE_APPROVED])

New Problem Created

Triggers when a new problem is created
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_PROBLEM_CREATED])

Problem Resolved

Triggers when a problem is marked as resolved
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.PROBLEM_RESOLVED])

New Asset Added

Triggers when a new asset is added to the CMDB
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_ASSET_ADDED])

Asset Status Changed

Triggers when an asset's status is changed
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ASSET_STATUS_CHANGED])

New Release Created

Triggers when a new release is created
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_RELEASE_CREATED])

Release Completed

Triggers when a release is marked as completed
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.RELEASE_COMPLETED])

New KB Article Published

Triggers when a new knowledge base article is published
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_KB_ARTICLE_PUBLISHED])

Ticket Comment Added

Triggers when a new comment is added to a ticket
from composio_openai import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_COMMENT_ADDED])

Frequently asked questions

What is Composio.dev?

Composio.dev is a cutting-edge framework for building AI applications, designed to make the process of developing AI solutions super easy and fun! It's a collection of powerful tools and libraries that simplify the process of creating AI applications, allowing you to focus on the creative aspects of your project without getting bogged down by the technical details.

How does Composio.dev support Freshservice?

Composio.dev seamlessly integrates with Freshservice, making it a breeze to leverage its capabilities within the Composio.dev platform. You can use Freshservice to call functions on various platforms like Google, GitHub, and others, allowing you to incorporate different services into your AI applications with ease. It also supports user login via OAuth2 and can work with other popular frameworks such as LangChain and CrewAI, giving you the flexibility to build truly innovative AI solutions.

What models can I use with Freshservice and openAI_python?

When using Freshservice and openAI_python, you have access to a wide range of state-of-the-art language models, including GPT-4o (OpenAI), GPT-3.5 (OpenAI), GPT-4 (OpenAI), Claude (Anthropic), PaLM (Google), LLaMA and LLaMA 2 (Meta), Gemini, and many others. This flexibility allows you to choose the model that best suits your specific use case, whether you're building a chatbot, a content creation tool, or any other AI-powered application. You can experiment with different models and find the one that delivers the best performance for your project.

How can I integrate Freshservice with openAI_python?

Integrating Freshservice with openAI_python is super easy with Composio.dev! You can use the Composio.dev API to call functions from both Freshservice and openAI_python, allowing you to tap into their capabilities with just a few lines of code. The SDK is available in Python, JavaScript, and TypeScript, so you can work with the language you're most comfortable with and integrate these powerful tools into your projects seamlessly.

What is the pricing for Freshservice and openAI_python?

Both Freshservice and openAI_python are completely free to use, with a generous free tier that allows up to 1000 requests per month. This makes them accessible for developers and organizations of all sizes, whether you're a student working on a personal project or a startup building the next big thing. You can get started with these powerful tools without worrying about breaking the bank.

What kind of authentication is supported for Freshservice and openAI_python?

Freshservice and openAI_python support OAuth2 authentication, ensuring secure and authorized access to their functionalities. You can use the Composio.dev API to handle authentication and call functions from both Freshservice and openAI_python seamlessly. The SDK is available in Python, JavaScript, and TypeScript for your convenience, making it easy to integrate authentication into your projects and keep your users' data safe and secure.

Can I add Freshservice to my project?

Absolutely! You can easily incorporate Freshservice into your project by utilizing the Composio.dev API. This API allows you to call functions from both Freshservice and openAI_python, enabling you to leverage their capabilities within your application. The SDK is available in Python, JavaScript, and TypeScript to facilitate integration, so you can work with the language you're most comfortable with and add these powerful tools to your project with ease.

What is the accuracy of Freshservice and openAI_python?

Freshservice and openAI_python are designed to provide highly accurate and reliable results, ensuring that your AI applications perform at their best. The integration with Composio.dev ensures precise function calls, enabling you to build robust and powerful AI applications with confidence. The comprehensive framework and the ability to leverage state-of-the-art models ensure reliable and accurate outcomes for your AI development needs, whether you're working on a chatbot, a content creation tool, or any other AI-powered project.

What are some common use cases for Freshservice and openAI_python?

Freshservice and openAI_python can be used for a wide range of AI applications, making them versatile tools for developers and creators alike. Some common use cases include natural language processing, text generation, question answering, sentiment analysis, and more. They're particularly useful for building chatbots, virtual assistants, content creation tools, and other AI-powered applications that can help you automate tasks, engage with users, and create compelling content. Whether you're working on a personal project or building a product for your startup, these tools can help you bring your ideas to life.

How does Freshservice handle data privacy and security?

Data privacy and security are crucial considerations when working with AI systems, and Freshservice takes these issues seriously. It follows industry best practices and adheres to strict data protection regulations, ensuring that your data is kept safe and secure. Freshservice provides robust security measures, such as encryption and access controls, to ensure the confidentiality and integrity of your data. You can rest assured that your sensitive information is protected when using Freshservice for your AI development needs.

Can I customize Freshservice and openAI_python for my specific needs?

Absolutely! Freshservice and openAI_python are highly customizable and extensible, allowing you to tailor their functionality, models, and configurations to meet your specific requirements. Whether you're building a chatbot, a content creation tool, or any other AI-powered application, you can customize these tools to fit your unique needs. Additionally, Composio.dev provides a flexible platform for integrating and orchestrating various AI tools and services, enabling you to create custom AI solutions that are tailored to your project.

What kind of support and documentation is available for Freshservice and openAI_python?

Freshservice and openAI_python have comprehensive documentation and a supportive community, making it easy for you to get started and find answers to your questions. Composio.dev also provides extensive resources, including tutorials, guides, and a dedicated support team to assist you throughout your AI development journey. Whether you're a beginner or an experienced developer, you'll have access to the resources you need to make the most of these powerful tools.
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