Create Ticket
Creates a new support ticket in Freshservice
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_TICKET])
Update Ticket
Updates an existing ticket with new information
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.UPDATE_TICKET])
Assign Ticket
Assigns a ticket to a specific agent
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.ASSIGN_TICKET])
Close Ticket
Closes an open ticket
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CLOSE_TICKET])
Add Note To Ticket
Adds a private or public note to an existing ticket
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.ADD_NOTE_TO_TICKET])
Create Change
Creates a new change request in Freshservice
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_CHANGE])
Update Change
Updates an existing change request
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.UPDATE_CHANGE])
Create Problem
Creates a new problem record in Freshservice
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_PROBLEM])
Update Problem
Updates an existing problem record
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.UPDATE_PROBLEM])
Create Asset
Creates a new asset in the Freshservice CMDB
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_ASSET])
Update Asset
Updates information for an existing asset
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.UPDATE_ASSET])
Create Release
Creates a new release record in Freshservice
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_RELEASE])
Update Release
Updates an existing release record
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.UPDATE_RELEASE])
Create Knowledge Base Article
Creates a new knowledge base article
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_KB_ARTICLE])
Update Knowledge Base Article
Updates an existing knowledge base article
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.UPDATE_KB_ARTICLE])
New Ticket Created
Triggers when a new ticket is created in Freshservice
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.NEW_TICKET_CREATED])
Ticket Updated
Triggers when a ticket is updated in Freshservice
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.TICKET_UPDATED])
Ticket Assigned
Triggers when a ticket is assigned to an agent
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.TICKET_ASSIGNED])
Ticket Closed
Triggers when a ticket is closed
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.TICKET_CLOSED])
SLA Breach
Triggers when an SLA is breached for a ticket
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.SLA_BREACH])
New Change Created
Triggers when a new change request is created
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.NEW_CHANGE_CREATED])
Change Approved
Triggers when a change request is approved
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CHANGE_APPROVED])
New Problem Created
Triggers when a new problem is created
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.NEW_PROBLEM_CREATED])
Problem Resolved
Triggers when a problem is marked as resolved
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.PROBLEM_RESOLVED])
New Asset Added
Triggers when a new asset is added to the CMDB
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.NEW_ASSET_ADDED])
Asset Status Changed
Triggers when an asset's status is changed
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.ASSET_STATUS_CHANGED])
New Release Created
Triggers when a new release is created
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.NEW_RELEASE_CREATED])
Release Completed
Triggers when a release is marked as completed
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.RELEASE_COMPLETED])
New KB Article Published
Triggers when a new knowledge base article is published
from composio_llamaindex import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.NEW_KB_ARTICLE_PUBLISHED])