Use Freshservice with AI Agents

It-operation-apps

Freshservice is a cloud-based ITSM (IT Service Management) solution that helps organizations streamline their IT operations, automate service delivery, and improve employee productivity.

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🔗 Connect and Use Freshservice

1. 🔑 Connect your Freshservice acc

2. ✅ Select an action

3. 🚀 Go live with the agent

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API actions for Freshservice for AI assitants/agents

Language

PYTHON

Framework

Create Ticket

Creates a new support ticket in Freshservice

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_TICKET])

Update Ticket

Updates an existing ticket with new information

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_TICKET])

Assign Ticket

Assigns a ticket to a specific agent

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ASSIGN_TICKET])

Close Ticket

Closes an open ticket

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CLOSE_TICKET])

Add Note To Ticket

Adds a private or public note to an existing ticket

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ADD_NOTE_TO_TICKET])

Create Change

Creates a new change request in Freshservice

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_CHANGE])

Update Change

Updates an existing change request

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_CHANGE])

Create Problem

Creates a new problem record in Freshservice

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_PROBLEM])

Update Problem

Updates an existing problem record

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_PROBLEM])

Create Asset

Creates a new asset in the Freshservice CMDB

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_ASSET])

Update Asset

Updates information for an existing asset

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_ASSET])

Create Release

Creates a new release record in Freshservice

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_RELEASE])

Update Release

Updates an existing release record

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_RELEASE])

Create Knowledge Base Article

Creates a new knowledge base article

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_KB_ARTICLE])

Update Knowledge Base Article

Updates an existing knowledge base article

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_KB_ARTICLE])

New Ticket Created

Triggers when a new ticket is created in Freshservice

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_TICKET_CREATED])

Ticket Updated

Triggers when a ticket is updated in Freshservice

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_UPDATED])

Ticket Assigned

Triggers when a ticket is assigned to an agent

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_ASSIGNED])

Ticket Closed

Triggers when a ticket is closed

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_CLOSED])

SLA Breach

Triggers when an SLA is breached for a ticket

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.SLA_BREACH])

New Change Created

Triggers when a new change request is created

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_CHANGE_CREATED])

Change Approved

Triggers when a change request is approved

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CHANGE_APPROVED])

New Problem Created

Triggers when a new problem is created

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_PROBLEM_CREATED])

Problem Resolved

Triggers when a problem is marked as resolved

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.PROBLEM_RESOLVED])

New Asset Added

Triggers when a new asset is added to the CMDB

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_ASSET_ADDED])

Asset Status Changed

Triggers when an asset's status is changed

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ASSET_STATUS_CHANGED])

New Release Created

Triggers when a new release is created

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_RELEASE_CREATED])

Release Completed

Triggers when a release is marked as completed

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.RELEASE_COMPLETED])

New KB Article Published

Triggers when a new knowledge base article is published

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_KB_ARTICLE_PUBLISHED])

Ticket Comment Added

Triggers when a new comment is added to a ticket

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_COMMENT_ADDED])

Frequently asked questions

What is Composio.dev?

Composio.dev is a platform for building AI applications, designed to make the process of developing AI solutions super easy and fun! It provides a comprehensive set of tools and libraries that simplify the process of developing AI solutions, allowing you to focus on the creative aspects of your project without getting bogged down by the technical details.

How does Composio.dev support Freshservice?

Composio.dev seamlessly integrates with Freshservice, allowing you to leverage its capabilities within the Composio.dev platform. You can utilize Freshservice to call functions across various platforms, including Google, GitHub, and others, making it a breeze to incorporate different services into your AI applications. Additionally, it supports user authentication via OAuth2 and can work in conjunction with other popular frameworks like LangChain and CrewAI, giving you the flexibility to build truly innovative AI solutions.

What models can I use with Freshservice?

With Freshservice, you have access to a wide range of state-of-the-art language models, including GPT-4o (OpenAI), GPT-3.5 (OpenAI), GPT-4 (OpenAI), Claude (Anthropic), PaLM (Google), LLaMA and LLaMA 2 (Meta), Gemini, and many others. This flexibility allows you to choose the model that best suits your specific use case, whether you're building a chatbot, a content creation tool, or any other AI-powered application. You can experiment with different models and find the one that delivers the best performance for your project.

How can I integrate Freshservice into my project?

Composio.dev provides a seamless integration for Freshservice, making it super easy to incorporate this powerful framework into your projects. You can leverage the Composio.dev API to call functions from Freshservice, allowing you to tap into its capabilities with just a few lines of code. The SDK is available in Python, JavaScript, and TypeScript, so you can work with your preferred programming language and integrate Freshservice into your projects seamlessly.

What is the pricing for Freshservice?

Freshservice is completely free to use, with a generous free tier that allows up to 1000 requests per month. This makes it accessible for developers and organizations of all sizes to explore and experiment with this powerful tool without any upfront costs. Whether you're a student working on a personal project or a startup building the next big thing, you can get started with Freshservice without worrying about breaking the bank.

What kind of authentication is supported for Freshservice?

Freshservice supports OAuth2 authentication, ensuring secure and authorized access to its functionalities. You can leverage the Composio.dev API to handle authentication and call functions from Freshservice seamlessly. The SDK is available in Python, JavaScript, and TypeScript for your convenience, making it easy to integrate authentication into your projects and keep your users' data safe and secure.

Can I add Freshservice to my project?

Absolutely! You can easily incorporate Freshservice into your project by utilizing the Composio.dev API. This API allows you to call functions from Freshservice, enabling you to leverage its capabilities within your application. The SDK is available in Python, JavaScript, and TypeScript to facilitate integration, so you can work with the language you're most comfortable with and add Freshservice to your project with ease.

What is the accuracy of Freshservice?

Freshservice is designed to provide highly accurate and reliable results, ensuring that your AI applications perform at their best. The integration with Composio.dev ensures precise function calls, enabling you to build robust and powerful AI applications with confidence. Freshservice's comprehensive framework and the ability to leverage state-of-the-art models ensure reliable and accurate outcomes for your AI development needs, whether you're working on a chatbot, a content creation tool, or any other AI-powered project.

What are some common use cases for Freshservice?

Freshservice can be used for a wide range of AI applications, making it a versatile tool for developers and creators alike. Some common use cases include natural language processing, text generation, question answering, sentiment analysis, and more. It's particularly useful for building chatbots, virtual assistants, content creation tools, and other AI-powered applications that can help you automate tasks, engage with users, and create compelling content. Whether you're working on a personal project or building a product for your startup, Freshservice can help you bring your ideas to life.

How does Freshservice handle data privacy and security?

Data privacy and security are crucial considerations when working with AI systems, and Freshservice takes these issues seriously. It follows industry best practices and adheres to strict data protection regulations, ensuring that your data is kept safe and secure. Freshservice provides robust security measures, such as encryption and access controls, to ensure the confidentiality and integrity of your data. You can rest assured that your sensitive information is protected when using Freshservice for your AI development needs.