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How to integrate Respond io MCP with CrewAI

Connect CrewAI to Respond io MCP. Add internal note to latest conversation, create a new contact named alex kim, and more using natural language, with authentication handled for you.

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Respond io is an AI-powered customer conversation management platform for teams to manage, automate, and analyze conversations across channels. It centralizes chat, email, and messaging for faster, smarter customer support and engagement.

11 Tools

Introduction

This guide walks you through connecting Respond io to CrewAI using the Composio tool router. By the end, you'll have a working Respond io agent that can create and look up contacts, add internal comments to conversations, fetch messages, list channels and users, and manage space tags through natural language commands.

This guide will help you understand how to give your CrewAI agent real control over a Respond io account through Composio's Respond io MCP server.

Before we dive in, let's take a quick look at the key ideas and tools involved.

Also integrate Respond io with

Claude CodeClaude CoworkOpenAI Agents SDKClaude Agent SDKCodexOpenClawHermesAtomic AgentGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexPydantic AIAutoGen

TL;DR

Here's what you'll learn:
  • Get a Composio API key and configure your Respond io connection
  • Set up CrewAI with an MCP enabled agent
  • Create a Tool Router session or standalone MCP server for Respond io
  • Build a conversational loop where your agent can execute Respond io operations

What is CrewAI?

CrewAI is a powerful framework for building multi-agent AI systems. It provides primitives for defining agents with specific roles, creating tasks, and orchestrating workflows through crews.

Key features include:

  • Agent Roles: Define specialized agents with specific goals and backstories
  • Task Management: Create tasks with clear descriptions and expected outputs
  • Crew Orchestration: Combine agents and tasks into collaborative workflows
  • MCP Integration: Connect to external tools through Model Context Protocol

What is the Respond io MCP server, and what's possible with it?

The Respond io MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Respond io account. It provides structured and secure access to your customer conversation management platform, so your agent can perform actions like managing contacts, adding internal comments, creating and updating tags, and retrieving messages on your behalf.

  • Create and manage contacts: Easily have your agent add new customer contacts to your workspace, ensuring your CRM is always up to date.
  • Add internal comments to conversations: Let your agent insert internal notes into customer conversations, keeping your team informed and collaborating seamlessly.
  • Retrieve and organize channels: Direct your agent to list all messaging channels connected to your workspace, making it simple to audit or assign channels for support.
  • Tag and categorize conversations: Enable your agent to create new tags or update existing ones, helping you organize contacts and conversations for efficient follow-up.
  • Fetch specific messages: Ask your agent to pull up particular messages for review or context, streamlining support and follow-up actions.

What is the Composio tool router, and how does it fit here?

What is Composio SDK?

Composio's Composio SDK helps agents find the right tools for a task at runtime. You can plug in multiple toolkits (like Gmail, HubSpot, and GitHub), and the agent will identify the relevant app and action to complete multi-step workflows. This can reduce token usage and improve the reliability of tool calls. Read more here: Getting started with Composio SDK

The tool router generates a secure MCP URL that your agents can access to perform actions.

How the Composio SDK works

The Composio SDK follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Step by step08 STEPS
1

Prerequisites

Before starting, make sure you have:
  • Python 3.9 or higher
  • A Composio account and API key
  • A Respond io connection authorized in Composio
  • An OpenAI API key for the CrewAI LLM
  • Basic familiarity with Python
2

Getting API Keys for OpenAI and Composio

OpenAI API Key
  • Go to the OpenAI dashboard and create an API key. You'll need credits to use the models, or you can connect to another model provider.
  • Keep the API key safe.
Composio API Key
  • Log in to the Composio dashboard.
  • Navigate to your API settings and generate a new API key.
  • Store this key securely as you'll need it for authentication.
3

Install dependencies

bash
pip install composio crewai crewai-tools[mcp] python-dotenv
What's happening:
  • composio connects your agent to Respond io via MCP
  • crewai provides Agent, Task, Crew, and LLM primitives
  • crewai-tools[mcp] includes MCP helpers
  • python-dotenv loads environment variables from .env
4

Set up environment variables

bash
COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here
OPENAI_API_KEY=your_openai_api_key_here

Create a .env file in your project root.

What's happening:

  • COMPOSIO_API_KEY authenticates with Composio
  • USER_ID scopes the session to your account
  • OPENAI_API_KEY lets CrewAI use your chosen OpenAI model
5

Import dependencies

python
import os
from composio import Composio
from crewai import Agent, Task, Crew
from crewai_tools import MCPServerAdapter
import dotenv

dotenv.load_dotenv()

COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

if not COMPOSIO_API_KEY:
    raise ValueError("COMPOSIO_API_KEY is not set")
if not COMPOSIO_USER_ID:
    raise ValueError("COMPOSIO_USER_ID is not set")
What's happening:
  • CrewAI classes define agents and tasks, and run the workflow
  • MCPServerHTTP connects the agent to an MCP endpoint
  • Composio will give you a short lived Respond io MCP URL
6

Create a Composio Tool Router session for Respond io

python
composio_client = Composio(api_key=COMPOSIO_API_KEY)
session = composio_client.create(user_id=COMPOSIO_USER_ID, toolkits=["respond_io"])

url = session.mcp.url
What's happening:
  • You create a Respond io only session through Composio
  • Composio returns an MCP HTTP URL that exposes Respond io tools
7

Initialize the MCP Server

python
server_params = {
    "url": url,
    "transport": "streamable-http",
    "headers": {"x-api-key": COMPOSIO_API_KEY},
}

with MCPServerAdapter(server_params) as tools:
    agent = Agent(
        role="Search Assistant",
        goal="Help users search the internet effectively",
        backstory="You are a helpful assistant with access to search tools.",
        tools=tools,
        verbose=False,
        max_iter=10,
    )
What's Happening:
  • Server Configuration: The code sets up connection parameters including the MCP server URL, streamable HTTP transport, and Composio API key authentication.
  • MCP Adapter Bridge: MCPServerAdapter acts as a context manager that converts Composio MCP tools into a CrewAI-compatible format.
  • Agent Setup: Creates a CrewAI Agent with a defined role (Search Assistant), goal (help with internet searches), and access to the MCP tools.
  • Configuration Options: The agent includes settings like verbose=False for clean output and max_iter=10 to prevent infinite loops.
  • Dynamic Tool Usage: Once created, the agent automatically accesses all Composio Search tools and decides when to use them based on user queries.
8

Create a CLI Chatloop and define the Crew

python
print("Chat started! Type 'exit' or 'quit' to end.\n")

conversation_context = ""

while True:
    user_input = input("You: ").strip()

    if user_input.lower() in ["exit", "quit", "bye"]:
        print("\nGoodbye!")
        break

    if not user_input:
        continue

    conversation_context += f"\nUser: {user_input}\n"
    print("\nAgent is thinking...\n")

    task = Task(
        description=(
            f"Conversation history:\n{conversation_context}\n\n"
            f"Current request: {user_input}"
        ),
        expected_output="A helpful response addressing the user's request",
        agent=agent,
    )

    crew = Crew(agents=[agent], tasks=[task], verbose=False)
    result = crew.kickoff()
    response = str(result)

    conversation_context += f"Agent: {response}\n"
    print(f"Agent: {response}\n")
What's Happening:
  • Interactive CLI Setup: The code creates an infinite loop that continuously prompts for user input and maintains the entire conversation history in a string variable.
  • Input Validation: Empty inputs are ignored to prevent processing blank messages and keep the conversation clean.
  • Context Building: Each user message is appended to the conversation context, which preserves the full dialogue history for better agent responses.
  • Dynamic Task Creation: For every user input, a new Task is created that includes both the full conversation history and the current request as context.
  • Crew Execution: A Crew is instantiated with the agent and task, then kicked off to process the request and generate a response.
  • Response Management: The agent's response is converted to a string, added to the conversation context, and displayed to the user, maintaining conversational continuity.

Complete Code

Here's the complete code to get you started with Respond io and CrewAI:

python
from crewai import Agent, Task, Crew, LLM
from crewai_tools import MCPServerAdapter
from composio import Composio
from dotenv import load_dotenv
import os

load_dotenv()

GOOGLE_API_KEY = os.getenv("GOOGLE_API_KEY")
COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

if not GOOGLE_API_KEY:
    raise ValueError("GOOGLE_API_KEY is not set in the environment.")
if not COMPOSIO_API_KEY:
    raise ValueError("COMPOSIO_API_KEY is not set in the environment.")
if not COMPOSIO_USER_ID:
    raise ValueError("COMPOSIO_USER_ID is not set in the environment.")

# Initialize Composio and create a session
composio = Composio(api_key=COMPOSIO_API_KEY)
session = composio.create(
    user_id=COMPOSIO_USER_ID,
    toolkits=["respond_io"],
)
url = session.mcp.url

# Configure LLM
llm = LLM(
    model="gpt-5",
    api_key=os.getenv("OPENAI_API_KEY"),
)

server_params = {
    "url": url,
    "transport": "streamable-http",
    "headers": {"x-api-key": COMPOSIO_API_KEY},
}

with MCPServerAdapter(server_params) as tools:
    agent = Agent(
        role="Search Assistant",
        goal="Help users with internet searches",
        backstory="You are an expert assistant with access to Composio Search tools.",
        tools=tools,
        llm=llm,
        verbose=False,
        max_iter=10,
    )

    print("Chat started! Type 'exit' or 'quit' to end.\n")

    conversation_context = ""

    while True:
        user_input = input("You: ").strip()

        if user_input.lower() in ["exit", "quit", "bye"]:
            print("\nGoodbye!")
            break

        if not user_input:
            continue

        conversation_context += f"\nUser: {user_input}\n"
        print("\nAgent is thinking...\n")

        task = Task(
            description=(
                f"Conversation history:\n{conversation_context}\n\n"
                f"Current request: {user_input}"
            ),
            expected_output="A helpful response addressing the user's request",
            agent=agent,
        )

        crew = Crew(agents=[agent], tasks=[task], verbose=False)
        result = crew.kickoff()
        response = str(result)

        conversation_context += f"Agent: {response}\n"
        print(f"Agent: {response}\n")

Conclusion

You now have a CrewAI agent connected to Respond io through Composio's Tool Router. The agent can perform Respond io operations through natural language commands.

Next steps:

  • Add role-specific instructions to customize agent behavior
  • Plug in more toolkits for multi-app workflows
  • Chain tasks for complex multi-step operations
TOOLS

Supported Tools

Every Respond io action and event your agent gets out of the box.

Add internal comment to conversation

Tool to add a comment (internal note) to a contact's conversation.

Create Contact

Creates a new contact in the respond.

Create Space Tag

Creates a new tag in the Respond.

Get Contact

Retrieve an existing Respond.

Get Message

Tool to retrieve a specific message.

List channels

Tool to retrieve a list of channels connected to the workspace.

List Contacts

List Respond.

List Messages

List one page of messages associated with a Respond.

List users

Retrieves a list of respond.

Update Space Tag

Updates an existing workspace tag by its current name.

Create or Update Contact

Create a Respond.

FRAMEWORKS

How to build Respond io MCP Agent with another framework

Claude Code logo

Claude Code

Use Respond io MCP with Claude Code

Claude Cowork logo

Claude Cowork

Use Respond io MCP with Claude Cowork

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Respond io MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Respond io MCP with Claude Agent SDK

Codex logo

Codex

Use Respond io MCP with Codex

OpenClaw logo

OpenClaw

Use Respond io MCP with OpenClaw

Hermes logo

Hermes

Use Respond io MCP with Hermes

Atomic Agent logo

Atomic Agent

Use Respond io MCP with Atomic Agent

Google ADK logo

Google ADK

Use Respond io MCP with Google ADK

LangChain logo

LangChain

Use Respond io MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Respond io MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Respond io MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Respond io MCP with LlamaIndex

Pydantic AI logo

Pydantic AI

Use Respond io MCP with Pydantic AI

AutoGen logo

AutoGen

Use Respond io MCP with AutoGen

FAQ

Frequently asked questions

With a standalone Respond io MCP server, the agents and LLMs can only access a fixed set of Respond io tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Respond io and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. CrewAI fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Respond io tools.

Yes, absolutely. You can configure which Respond io scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Respond io data and credentials are handled as safely as possible.

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