The Respond io MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Respond io account. It provides structured and secure access to your customer conversation management platform, so your agent can perform actions like managing contacts, adding internal comments, creating and updating tags, and retrieving messages on your behalf.
- Create and manage contacts: Easily have your agent add new customer contacts to your workspace, ensuring your CRM is always up to date.
- Add internal comments to conversations: Let your agent insert internal notes into customer conversations, keeping your team informed and collaborating seamlessly.
- Retrieve and organize channels: Direct your agent to list all messaging channels connected to your workspace, making it simple to audit or assign channels for support.
- Tag and categorize conversations: Enable your agent to create new tags or update existing ones, helping you organize contacts and conversations for efficient follow-up.
- Fetch specific messages: Ask your agent to pull up particular messages for review or context, streamlining support and follow-up actions.