How to connect Respond io to Claude Cowork

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Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Respond io account to Cowork via Composio Connect, enabling it to add internal note to latest conversation, create a new contact named Alex Kim, list all channels connected to workspace, and more such actions on your behalf without compromising your account security.

Also integrate Respond io with

Connecting Respond io to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Respond io account

Back in Cowork, ask the agent to connect to Respond io or give it any Respond io-related task.

For example, ask Cowork to:

  • "Add internal note to latest conversation"
  • "Create a new contact named Alex Kim"
  • "List all channels connected to workspace"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Respond io account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Respond io through MCP without you sharing account credentials directly with the agent.

What is the Respond io MCP server, and what's possible with it?

The Respond io MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Respond io account. It provides structured and secure access to your customer conversation management platform, so your agent can perform actions like managing contacts, adding internal comments, creating and updating tags, and retrieving messages on your behalf.

  • Create and manage contacts: Easily have your agent add new customer contacts to your workspace, ensuring your CRM is always up to date.
  • Add internal comments to conversations: Let your agent insert internal notes into customer conversations, keeping your team informed and collaborating seamlessly.
  • Retrieve and organize channels: Direct your agent to list all messaging channels connected to your workspace, making it simple to audit or assign channels for support.
  • Tag and categorize conversations: Enable your agent to create new tags or update existing ones, helping you organize contacts and conversations for efficient follow-up.
  • Fetch specific messages: Ask your agent to pull up particular messages for review or context, streamlining support and follow-up actions.

Supported Tools & Triggers

Tools
Add internal comment to conversationTool to add a comment (internal note) to a contact's conversation.
Create ContactTool to create a new contact in the workspace.
List channelsTool to retrieve a list of channels connected to the workspace.
List usersTool to retrieve a list of users in the workspace.
Add internal comment to conversationTool to add a comment (internal note) to a contact's conversation.
Create Space TagTool to create a new tag in the workspace.
Get MessageTool to retrieve a specific message.
Update Space TagTool to update an existing tag in the workspace.

How to build Respond io MCP Agent with another framework

FAQ

What are the differences in Tool Router MCP and Respond io MCP?

With a standalone Respond io MCP server, the agents and LLMs can only access a fixed set of Respond io tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Respond io and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Cowork?

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Respond io tools.

Can I manage the permissions and scopes for Respond io while using Tool Router?

Yes, absolutely. You can configure which Respond io scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Respond io data and credentials are handled as safely as possible.

Used by agents from

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