Respond io MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Respond io MCP or direct API to send messages, fetch conversations, tag contacts, and automate customer replies through natural language.

Respond io logoRespond io
Api Key

Respond io is an AI-powered customer conversation management platform for teams to manage, automate, and analyze conversations across channels. It centralizes chat, email, and messaging for faster, smarter customer support and engagement.

7 Tools

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TOOL ROUTER PLAYGROUND
Respond io
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TOOLS

Supported Tools

Every Respond io action and event your agent gets out of the box.

Add internal comment to conversation

Tool to add a comment (internal note) to a contact's conversation.

Create Contact

Creates a new contact in the respond.

Create Space Tag

Creates a new tag in the Respond.

Get Message

Tool to retrieve a specific message.

List channels

Tool to retrieve a list of channels connected to the workspace.

List users

Tool to retrieve a list of users in the workspace.

Update Space Tag

Updates an existing workspace tag by its current name.

SETUP GUIDE

Connect Respond io MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["respond_io"],
  mcp: true,
});
Create a session scoped to Respond io and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "Add an internal comment to a conversation for VIP customer John Doe",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Respond io request
SETUP GUIDE

Connect Respond io API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["respond_io"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Respond io
3

Run Respond io tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "Add an internal comment to a conversation for VIP customer John Doe" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Respond io tool calls through the session, and print the final answer

Why Use Composio?

AI Native Respond io Integration

  • Supports both Respond io MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Respond io conversations and contacts

Managed Auth

  • Built-in API key handling with secure storage and management
  • Central place to manage, scope, and revoke Respond io access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Respond io
  • Scoped, least privilege access to Respond io resources
  • Full audit trail of agent actions to support review and compliance

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

EXPLORE MCP GATEWAY
FAQ

Frequently asked questions

Yes, Respond io requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Respond io connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Respond io account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Respond io actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Respond io at any time.

When you connect a Respond io account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Respond io as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Respond io. If Respond io lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Respond io at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Respond io connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Respond io rejects the old key. Create a new key in Respond io and reconnect the account from the Composio dashboard or by asking your agent to reconnect Respond io. Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal Respond io use. Paid plans add higher limits and team features. Your Respond io plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Respond io accounts).

With Composio, you connect Respond io once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

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