How to connect Productlane to Claude Cowork

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Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Productlane account to Cowork via Composio Connect, enabling it to open Productlane widget for user feedback, display specific docs article in widget, register listener for widget submit events, and more such actions on your behalf without compromising your account security.

Also integrate Productlane with

Connecting Productlane to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Productlane account

Back in Cowork, ask the agent to connect to Productlane or give it any Productlane-related task.

For example, ask Cowork to:

  • "Open Productlane widget for user feedback"
  • "Display specific docs article in widget"
  • "Register listener for widget submit events"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Productlane account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Productlane through MCP without you sharing account credentials directly with the agent.

What is the Productlane MCP server, and what's possible with it?

The Productlane MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Productlane account. It provides structured and secure access to your customer feedback and support workflows, so your agent can programmatically control the Productlane widget, surface documentation, listen for widget events, and manage user interaction—all on your behalf.

  • Dynamic widget control: Let your agent open, close, enable, disable, or toggle the Productlane widget in response to customer or team actions.
  • Contextual docs surfacing: Automatically display specific Productlane documentation articles within the widget to assist users at the right moment.
  • Event-driven automation: Register or remove event listeners so your agent can react to widget events like open, close, submit, or widget load—enabling smart, real-time workflows.
  • Seamless widget experience: Programmatically manage the widget's state across your app to ensure users always get the right support touchpoint.
  • Custom interaction flows: Use the widget's event system to trigger your own logic or follow-ups based on how users interact with Productlane support.

Supported Tools & Triggers

Tools
Enable Productlane WidgetTool to enable the productlane widget.
Close Productlane WidgetTool to close the productlane widget.
Disable Productlane WidgetTool to disable the productlane widget across the entire page.
Widget off eventTool to remove a previously registered widget event listener.
Register Widget Event ListenerTool to register a listener for productlane widget events.
Open Productlane WidgetTool to generate a javascript snippet that opens the productlane widget.
Open Productlane Docs Article in WidgetTool to open a specific docs article in the productlane widget.
Toggle Productlane WidgetTool to toggle the productlane widget between open and closed states.

How to build Productlane MCP Agent with another framework

FAQ

What are the differences in Tool Router MCP and Productlane MCP?

With a standalone Productlane MCP server, the agents and LLMs can only access a fixed set of Productlane tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Productlane and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Cowork?

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Productlane tools.

Can I manage the permissions and scopes for Productlane while using Tool Router?

Yes, absolutely. You can configure which Productlane scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Productlane data and credentials are handled as safely as possible.

Used by agents from

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Context
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glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

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