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How to connect Productlane to Claude

Connect Claude Web, Desktop and Cowork to Productlane MCP. Open productlane widget for user feedback, display specific docs article in widget, and more using natural language, with authentication handled for you.

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Productlane is a customer support and feedback platform built on Linear. It helps companies collect, organize, and act on customer feedback for better product decisions.

39 Tools

Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your Productlane account to Claude via Composio Connect, enabling it to open Productlane widget for user feedback, display specific docs article in widget, register listener for widget submit events, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

Also integrate Productlane with

OpenAI Agents SDKClaude Agent SDKClaude CodeCodexOpenClawHermesGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexCrewAIPydantic AIAutoGen

Connecting Productlane to Claude Web, Desktop, and Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

4. Connect your Productlane account

Back in Claude, ask it to connect to Productlane or give it any Productlane-related task.

For example, ask Claude to:

  • "Open Productlane widget for user feedback"
  • "Display specific docs article in widget"
  • "Register listener for widget submit events"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your Productlane account is ready to use.

What is the Productlane Claude Connector, and what's possible with it?

The Productlane MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Productlane account. It provides structured and secure access to your customer feedback and support workflows, so your agent can programmatically control the Productlane widget, surface documentation, listen for widget events, and manage user interaction—all on your behalf.

  • Dynamic widget control: Let your agent open, close, enable, disable, or toggle the Productlane widget in response to customer or team actions.
  • Contextual docs surfacing: Automatically display specific Productlane documentation articles within the widget to assist users at the right moment.
  • Event-driven automation: Register or remove event listeners so your agent can react to widget events like open, close, submit, or widget load—enabling smart, real-time workflows.
  • Seamless widget experience: Programmatically manage the widget's state across your app to ensure users always get the right support touchpoint.
  • Custom interaction flows: Use the widget's event system to trigger your own logic or follow-ups based on how users interact with Productlane support.

Troubleshooting

1. Why does Claude not use the Composio connector for Productlane?

The connector can show as connected, but Claude must use it in each Productlane conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to Productlane again.

2. Why does Claude show an MCP server error before Productlane connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for Productlane.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect Productlane.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the Productlane authorization link not work?

The Composio connector is one server. Your Productlane account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the Productlane connection.
  • Composio creates a fresh Productlane authorization link.
  • Open that link in your browser and finish the Productlane sign-in.

4. Why do Productlane actions fail after they worked before?

The Productlane connection can expire or lose permission.

  • Ask Claude to inspect the Productlane connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the Productlane account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in Productlane.
  • If the action still fails with a permission error, check that the connected account has that permission in Productlane itself.

5. How do I switch to a different Productlane account?

Claude can manage the Productlane connection for you.

  • Ask Claude to disconnect or delete the current Productlane account.
  • Ask Claude to connect Productlane again.
  • Open the new Composio authorization link for Productlane.
  • Sign in with the other Productlane account in the browser.
  • After the account connects, ask Claude to retry the Productlane task.

6. Why is my Productlane connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your Productlane connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click ⋮ and click Clear cache.
  • If Productlane tools still do not appear, click ⋮, disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect Productlane.
TOOLS

Supported Tools

Every Productlane action and event your agent gets out of the box.

Create Changelog Entry

Tool to create a new changelog entry in Productlane.

Create Company

Tool to create a new company in Productlane.

Create Contact

Tool to create a new contact in your Productlane workspace with optional company linking.

Create Feedback

Tool to create new feedback in Productlane.

Create Insight

Tool to create a new insight/thread in Productlane workspace.

Create Thread

Tool to create a new thread in Productlane.

Create Upvote

Tool to create an upvote for a project or issue.

Delete Company

Tool to delete a company by its unique ID.

Delete Contact

Tool to delete a contact by ID.

Delete Upvote

Tool to delete an upvote by its unique ID.

Enable Productlane Widget

Tool to enable the Productlane widget.

Get Changelog

Tool to retrieve a published changelog by ID from Productlane.

Get Company by ID

Tool to retrieve a company by its unique ID.

Get Contact

Tool to retrieve a contact by ID or email from Productlane.

Get Help Center Article

Tool to retrieve a help center article by its ID.

Get Insight

Tool to retrieve an insight/thread by its ID.

Get Issue by ID

Tool to retrieve a specific issue by its ID from a workspace.

Get Linear Customer Options

Tool to retrieve available Linear customer statuses and tiers for your workspace.

Get Project

Tool to retrieve a project by its ID from a workspace.

Get Workspace

Tool to fetch workspace details by ID.

Invite User to Workspace

Tool to invite a new user to your Productlane workspace.

List Changelogs

Tool to list all published changelogs for a workspace by ID.

List Companies

Tool to list all companies in Productlane.

List contacts

Tool to retrieve all contacts for your workspace.

List Help Center Articles

Tool to list all help center articles for a specific workspace.

List Insights

Tool to list all threads/insights for your workspace with optional filtering.

List Productlane Issues

Tool to retrieve all issues from a Productlane workspace.

List Workspace Members

Tool to retrieve all members of your workspace with their roles and user information.

List Projects

Tool to retrieve all projects within a workspace.

Update Company

Tool to update an existing company record in Productlane by its unique identifier.

Update Contact

Tool to update an existing contact in Productlane.

Update Insight

Tool to update an existing insight (thread) by ID.

Close Productlane Widget

Tool to close the Productlane widget.

Disable Productlane Widget

Tool to disable the Productlane widget across the entire page.

Widget off event

Tool to remove a previously registered widget event listener.

Register Widget Event Listener

Tool to register a listener for Productlane widget events.

Open Productlane Widget

Tool to generate a JavaScript snippet that opens the Productlane widget.

Open Productlane Docs Article in Widget

Tool to open a specific docs article in the Productlane widget.

Toggle Productlane Widget

Tool to toggle the Productlane widget between open and closed states.

FRAMEWORKS

How to build Productlane MCP Agent with another framework

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Productlane MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Productlane MCP with Claude Agent SDK

Claude Code logo

Claude Code

Use Productlane MCP with Claude Code

Codex logo

Codex

Use Productlane MCP with Codex

OpenClaw logo

OpenClaw

Use Productlane MCP with OpenClaw

Hermes logo

Hermes

Use Productlane MCP with Hermes

Google ADK logo

Google ADK

Use Productlane MCP with Google ADK

LangChain logo

LangChain

Use Productlane MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Productlane MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Productlane MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Productlane MCP with LlamaIndex

CrewAI logo

CrewAI

Use Productlane MCP with CrewAI

Pydantic AI logo

Pydantic AI

Use Productlane MCP with Pydantic AI

AutoGen logo

AutoGen

Use Productlane MCP with AutoGen

FAQ

Frequently asked questions

With a standalone Productlane MCP server, the agents and LLMs can only access a fixed set of Productlane tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Productlane and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Productlane tools.

Yes, absolutely. You can configure which Productlane scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Productlane data and credentials are handled as safely as possible.

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