How to connect Productlane to Claude Cowork

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Productlane account to Cowork via Composio Connect, enabling it to open Productlane widget for user feedback, display specific docs article in widget, register listener for widget submit events, and more such actions on your behalf without compromising your account security.

Connecting Productlane to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Productlane through MCP without you sharing account credentials directly with the agent.

The Productlane MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Productlane account. It provides structured and secure access to your customer feedback and support workflows, so your agent can programmatically control the Productlane widget, surface documentation, listen for widget events, and manage user interaction—all on your behalf.

• Dynamic widget control: Let your agent open, close, enable, disable, or toggle the Productlane widget in response to customer or team actions.
• Contextual docs surfacing: Automatically display specific Productlane documentation articles within the widget to assist users at the right moment.
• Event-driven automation: Register or remove event listeners so your agent can react to widget events like open, close, submit, or widget load—enabling smart, real-time workflows.
• Seamless widget experience: Programmatically manage the widget's state across your app to ensure users always get the right support touchpoint.
• Custom interaction flows: Use the widget's event system to trigger your own logic or follow-ups based on how users interact with Productlane support.