Productlane MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Productlane MCP or direct API to capture feedback, manage support tickets, update customer status, and extract product insights through natural language.

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Productlane is a customer support and feedback platform built on Linear. It helps companies collect, organize, and act on customer feedback for better product decisions.

39 Tools

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Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
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TOOLS

Supported Tools

Every Productlane action and event your agent gets out of the box.

Create Changelog Entry

Tool to create a new changelog entry in Productlane.

Create Company

Tool to create a new company in Productlane.

Create Contact

Tool to create a new contact in your Productlane workspace with optional company linking.

Create Feedback

Tool to create new feedback in Productlane.

Create Insight

Tool to create a new insight/thread in Productlane workspace.

Create Thread

Tool to create a new thread in Productlane.

Create Upvote

Tool to create an upvote for a project or issue.

Delete Company

Tool to delete a company by its unique ID.

Delete Contact

Tool to delete a contact by ID.

Delete Upvote

Tool to delete an upvote by its unique ID.

Enable Productlane Widget

Tool to enable the Productlane widget.

Get Changelog

Tool to retrieve a published changelog by ID from Productlane.

Get Company by ID

Tool to retrieve a company by its unique ID.

Get Contact

Tool to retrieve a contact by ID or email from Productlane.

Get Help Center Article

Tool to retrieve a help center article by its ID.

Get Insight

Tool to retrieve an insight/thread by its ID.

Get Issue by ID

Tool to retrieve a specific issue by its ID from a workspace.

Get Linear Customer Options

Tool to retrieve available Linear customer statuses and tiers for your workspace.

Get Project

Tool to retrieve a project by its ID from a workspace.

Get Workspace

Tool to fetch workspace details by ID.

Invite User to Workspace

Tool to invite a new user to your Productlane workspace.

List Changelogs

Tool to list all published changelogs for a workspace by ID.

List Companies

Tool to list all companies in Productlane.

List contacts

Tool to retrieve all contacts for your workspace.

List Help Center Articles

Tool to list all help center articles for a specific workspace.

List Insights

Tool to list all threads/insights for your workspace with optional filtering.

List Productlane Issues

Tool to retrieve all issues from a Productlane workspace.

List Workspace Members

Tool to retrieve all members of your workspace with their roles and user information.

List Projects

Tool to retrieve all projects within a workspace.

Update Company

Tool to update an existing company record in Productlane by its unique identifier.

Update Contact

Tool to update an existing contact in Productlane.

Update Insight

Tool to update an existing insight (thread) by ID.

Close Productlane Widget

Tool to close the Productlane widget.

Disable Productlane Widget

Tool to disable the Productlane widget across the entire page.

Widget off event

Tool to remove a previously registered widget event listener.

Register Widget Event Listener

Tool to register a listener for Productlane widget events.

Open Productlane Widget

Tool to generate a JavaScript snippet that opens the Productlane widget.

Open Productlane Docs Article in Widget

Tool to open a specific docs article in the Productlane widget.

Toggle Productlane Widget

Tool to toggle the Productlane widget between open and closed states.

SETUP GUIDE

Connect Productlane MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["productlane"],
  mcp: true,
});
Create a session scoped to Productlane and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "[A real, concrete use case specific to {TOOLKIT_NAME}]",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Productlane request
SETUP GUIDE

Connect Productlane API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["productlane"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Productlane
3

Run Productlane tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "[A real, concrete use case specific to {TOOLKIT_NAME}]" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Productlane tool calls through the session, and print the final answer

Why Use Composio?

AI Native Productlane Integration

  • Supports both Productlane MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Productlane data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Productlane access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Productlane
  • Scoped, least privilege access to Productlane resources
  • Full audit trail of agent actions to support review and compliance

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

EXPLORE MCP GATEWAY
FAQ

Frequently asked questions

Yes, Productlane requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Productlane connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Productlane account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Productlane actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Productlane at any time.

When you connect a Productlane account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Productlane as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Productlane. If Productlane lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Productlane at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Productlane connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Productlane rejects the old key. Create a new key in Productlane and reconnect the account from the Composio dashboard or by asking your agent to reconnect Productlane. Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal Productlane use. Paid plans add higher limits and team features. Your Productlane plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Productlane accounts).

With Composio, you connect Productlane once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

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