The Productlane MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Productlane account. It provides structured and secure access to your customer feedback and support workflows, so your agent can programmatically control the Productlane widget, surface documentation, listen for widget events, and manage user interaction—all on your behalf.
- Dynamic widget control: Let your agent open, close, enable, disable, or toggle the Productlane widget in response to customer or team actions.
- Contextual docs surfacing: Automatically display specific Productlane documentation articles within the widget to assist users at the right moment.
- Event-driven automation: Register or remove event listeners so your agent can react to widget events like open, close, submit, or widget load—enabling smart, real-time workflows.
- Seamless widget experience: Programmatically manage the widget's state across your app to ensure users always get the right support touchpoint.
- Custom interaction flows: Use the widget's event system to trigger your own logic or follow-ups based on how users interact with Productlane support.