How to integrate Intercom MCP with Hermes

Connect Hermes to Intercom MCP. Summarize recent conversations for acme account, create reply to customer message thread, and more using natural language, with authentication handled for you.

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Intercom MCP is Intercom's hosted MCP server for accessing workspace resources. It provides a stable API surface for conversations, contacts, companies, articles, and tickets.

14 Tools

Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.

This guide explains the easiest and most robust way to connect your Intercom account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

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What is Composio Connect?

Composio Connect is a consumer offering that lets anyone plug 1,500+ applications directly into their agent harness — including Hermes. It can:

  • Search and load tools from relevant toolkits on-demand, reducing context usage.
  • Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
  • Manage app authentication end-to-end with zero manual overhead.

Integrating Intercom with Hermes

Using Composio Connect CLI

1. Install the Composio CLI

Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

bash
curl -fsSL https://composio.dev/install | bash
Hermes authenticating with Composio

2. Authenticate

Once the CLI is installed, ask Hermes to authenticate with Composio.

3. Connect to Intercom

Ask your agent to connect to Intercom, or simply request any Intercom-related task. Hermes will prompt you to authenticate and authorize access.

4. Done. You're all set with a new Intercom connection.


Using Composio Connect MCP

1. Get your MCP URL and API Key

Go to dashboard.composio.dev and copy your Connect MCP URL and API key.

Copy MCP URL and API key from Composio dashboard

2. Open the Hermes config file

bash
nano ~/.hermes/config.yaml

3. Add the Composio Connect MCP server

bash
mcp_servers:
  composio:
    url: "https://connect.composio.dev/mcp"
    headers:
      x-consumer-api-key: "YOUR_COMPOSIO_API_KEY"
    connect_timeout: 60
    timeout: 180

Save with Ctrl + O, Enter, then exit with Ctrl + X.

4. Restart your Hermes agent

Once restarted, ask your agent to connect to Intercom or request any Intercom-related task. It will prompt you to authenticate and authorize access.

5. Done!

What is the Intercom MCP server, and what's possible with it?

The Intercom MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Intercom account. It provides structured and secure access so your agent can perform Intercom operations on your behalf.

Way Forward

With Intercom connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.

From here, you can extend Hermes further:

  • Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
  • Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
  • Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.

If you run into trouble or want to share what you've built, join the community or check out the Docs for deeper configuration options.

TOOLS

Supported Tools

Every Intercom MCP action and event your agent gets out of the box.

Create article

Create a new article in the Intercom Help Center.

Fetch

Retrieve detailed content for a specific Intercom resource by ID or URL.

Get article

Retrieve complete details for a specific Intercom Help Center article.

Get company

Retrieve complete details for a specific Intercom company.

Get contact

Retrieve complete details for a specific Intercom contact.

Get conversation

Retrieve complete details for a specific Intercom conversation.

List articles

List all articles in the Intercom Help Center.

List companies

List Intercom companies with optional filters.

Search

Purpose: 1.

Search articles

Search for articles in the Intercom Help Center.

Search contacts

Search for Intercom contacts using multiple filter criteria.

Search conversations

Search for Intercom conversations using multiple filter criteria.

Submit mcp feedback

Submit feedback about this Intercom MCP server to the Intercom team that builds it.

Update article

Update an existing article in the Intercom Help Center.

FAQ

Frequently asked questions

With a standalone Intercom MCP server, the agents and LLMs can only access a fixed set of Intercom tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Intercom and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Intercom tools.

Yes, absolutely. You can configure which Intercom scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Intercom data and credentials are handled as safely as possible.

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