How to integrate Intercom MCP with Atomic Agent

Connect Atomic Agent to Intercom MCP. Summarize recent conversations for acme account, create reply to customer message thread, and more using natural language, with authentication handled for you.

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Api Key

Intercom MCP is Intercom's hosted MCP server for accessing workspace resources. It provides a stable API surface for conversations, contacts, companies, articles, and tickets.

14 Tools

Introduction

Atomic Agent is an open-source AI agent that runs on your machine and supports local models through llama.cpp. Connect it to 1,500+ apps through Composio, including Intercom.

This guide uses Atomic Agent's built-in Composio integration. You need Atomic Agent v0.5.6 or later, your own Composio API key, and a Intercom account. See the Atomic Agent documentation for installation instructions.

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How Atomic Agent connects to Intercom

Atomic Agent connects to Composio's Tool Router over Streamable HTTP MCP. It discovers the tools needed for your request, and Composio handles account authentication.

Execution and account-connection tools follow Atomic Agent's configured approval policy. Review any approval prompt before allowing an action on your connected account.

Connect Intercom to Atomic Agent

  1. Sign up or sign in to the Composio dashboard. Copy your API key.
  2. In Atomic Agent, open the Integrations tab and select Composio. Select API key, press e, paste the key, and press Enter. The tools become available immediately, without a restart.
  3. Ask Atomic Agent to do something in Intercom. It searches Composio for the right tool.
  4. On first use, open the sign-in link returned in the chat. Connect your Intercom account, then return to Atomic Agent to continue.

Headless setup

Add the following line to ~/.atomic-agent/.env, replacing YOUR_COMPOSIO_API_KEY with your key. Start Atomic Agent after saving the file.

bash
COMPOSIO_API_KEY=YOUR_COMPOSIO_API_KEY

What is the Intercom MCP server, and what's possible with it?

The Intercom MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Intercom account. It provides structured and secure access so your agent can perform Intercom operations on your behalf.

Use Intercom from Atomic Agent

With your account connected, ask Atomic Agent to work with Intercom in natural language. You can connect more apps through the same Composio integration as you need them.

Visit the Atomic Agent website or inspect the Atomic Agent source code.

Troubleshooting

Why is my API key rejected?

Copy the key directly from the Composio dashboard. Atomic Agent requires ASCII characters because it sends the key in an HTTP header. Remove any extra characters introduced when copying.

Why are Composio tools unavailable after saving a key?

Check that you use Atomic Agent v0.5.6 or later and that Composio is enabled in your configuration. A "composio": { "enabled": false } setting disables the integration while keeping the saved key on disk.

Does Composio have a free plan?

The Hobby plan includes 100,000 tool calls per month. Composio-managed OAuth apps have a lower included allowance. See Composio pricing for the current limits that apply to your connection.

TOOLS

Supported Tools

Every Intercom MCP action and event your agent gets out of the box.

Create article

Create a new article in the Intercom Help Center.

Fetch

Retrieve detailed content for a specific Intercom resource by ID or URL.

Get article

Retrieve complete details for a specific Intercom Help Center article.

Get company

Retrieve complete details for a specific Intercom company.

Get contact

Retrieve complete details for a specific Intercom contact.

Get conversation

Retrieve complete details for a specific Intercom conversation.

List articles

List all articles in the Intercom Help Center.

List companies

List Intercom companies with optional filters.

Search

Purpose: 1.

Search articles

Search for articles in the Intercom Help Center.

Search contacts

Search for Intercom contacts using multiple filter criteria.

Search conversations

Search for Intercom conversations using multiple filter criteria.

Submit mcp feedback

Submit feedback about this Intercom MCP server to the Intercom team that builds it.

Update article

Update an existing article in the Intercom Help Center.

FAQ

Frequently asked questions

With a standalone Intercom MCP server, the agents and LLMs can only access a fixed set of Intercom tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Intercom and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Atomic Agent fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Intercom tools.

Yes, absolutely. You can configure which Intercom scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Intercom data and credentials are handled as safely as possible.

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