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How to connect Intercom MCP to Claude

Connect Claude Web, Desktop and Cowork to Intercom MCP. Summarize recent conversations for acme account, create reply to customer message thread, and more using natural language, with authentication handled for you.

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Intercom MCP is Intercom's hosted MCP server for accessing workspace resources. It provides a stable API surface for conversations, contacts, companies, articles, and tickets.

14 Tools

Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your Intercom account to Claude via Composio Connect, enabling it to summarize recent conversations for Acme account, create reply to customer message thread, list open tickets assigned to me, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

Also integrate Intercom MCP with

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Connecting Intercom to Claude Web, Desktop, and Cowork

Two ways to add the Composio connector. Pick whichever you prefer.

1. Add with one click

Click the button. Claude opens with the Composio connector filled in. Click Add, then go to step 2.

Add to Claude

Add manually

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

2. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

3. Connect your Intercom account

Back in Claude, ask it to connect to Intercom or give it any Intercom-related task.

For example, ask Claude to:

  • "Summarize recent conversations for Acme account"
  • "Create reply to customer message thread"
  • "List open tickets assigned to me"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your Intercom account is ready to use.

What is the Intercom Claude Connector, and what's possible with it?

The Intercom MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Intercom account. It provides structured and secure access so your agent can perform Intercom operations on your behalf.

Troubleshooting

1. Why does Claude not use the Composio connector for Intercom?

The connector can show as connected, but Claude must use it in each Intercom conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to Intercom again.

2. Why does Claude show an MCP server error before Intercom connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for Intercom.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect Intercom.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the Intercom authorization link not work?

The Composio connector is one server. Your Intercom account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the Intercom connection.
  • Composio creates a fresh Intercom authorization link.
  • Open that link in your browser and finish the Intercom sign-in.

4. Why do Intercom actions fail after they worked before?

The Intercom connection can expire or lose permission.

  • Ask Claude to inspect the Intercom connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the Intercom account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in Intercom.
  • If the action still fails with a permission error, check that the connected account has that permission in Intercom itself.

5. How do I switch to a different Intercom account?

Claude can manage the Intercom connection for you.

  • Ask Claude to disconnect or delete the current Intercom account.
  • Ask Claude to connect Intercom again.
  • Open the new Composio authorization link for Intercom.
  • Sign in with the other Intercom account in the browser.
  • After the account connects, ask Claude to retry the Intercom task.

6. Why is my Intercom connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your Intercom connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click ⋮ and click Clear cache.
  • If Intercom tools still do not appear, click ⋮, disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect Intercom.
TOOLS

Supported Tools

Every Intercom MCP action and event your agent gets out of the box.

Create article

Create a new article in the Intercom Help Center.

Fetch

Retrieve detailed content for a specific Intercom resource by ID or URL.

Get article

Retrieve complete details for a specific Intercom Help Center article.

Get company

Retrieve complete details for a specific Intercom company.

Get contact

Retrieve complete details for a specific Intercom contact.

Get conversation

Retrieve complete details for a specific Intercom conversation.

List articles

List all articles in the Intercom Help Center.

List companies

List Intercom companies with optional filters.

Search

Purpose: 1.

Search articles

Search for articles in the Intercom Help Center.

Search contacts

Search for Intercom contacts using multiple filter criteria.

Search conversations

Search for Intercom conversations using multiple filter criteria.

Submit mcp feedback

Submit feedback about this Intercom MCP server to the Intercom team that builds it.

Update article

Update an existing article in the Intercom Help Center.

FRAMEWORKS

How to build Intercom MCP Agent with another framework

ChatGPT logo

ChatGPT

Use Intercom MCP with ChatGPT

Hermes logo

Hermes

Use Intercom MCP with Hermes

Atomic Agent logo

Atomic Agent

Use Intercom MCP with Atomic Agent

FAQ

Frequently asked questions

With a standalone Intercom MCP server, the agents and LLMs can only access a fixed set of Intercom tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Intercom and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Intercom tools.

Yes, absolutely. You can configure which Intercom scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Intercom data and credentials are handled as safely as possible.

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