Intercom MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Intercom MCP or direct API to read conversations, manage contacts, create replies, and fetch Help Center articles through natural language.

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Api Key

Intercom MCP is Intercom's hosted MCP server for accessing workspace resources. It provides a stable API surface for conversations, contacts, companies, articles, and tickets.

14 Tools

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Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Intercom MCP
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TOOLS

Supported Tools

Every Intercom MCP action and event your agent gets out of the box.

Create article

Create a new article in the Intercom Help Center.

Fetch

Retrieve detailed content for a specific Intercom resource by ID or URL.

Get article

Retrieve complete details for a specific Intercom Help Center article.

Get company

Retrieve complete details for a specific Intercom company.

Get contact

Retrieve complete details for a specific Intercom contact.

Get conversation

Retrieve complete details for a specific Intercom conversation.

List articles

List all articles in the Intercom Help Center.

List companies

List Intercom companies with optional filters.

Search

Purpose: 1.

Search articles

Search for articles in the Intercom Help Center.

Search contacts

Search for Intercom contacts using multiple filter criteria.

Search conversations

Search for Intercom conversations using multiple filter criteria.

Submit mcp feedback

Submit feedback about this Intercom MCP server to the Intercom team that builds it.

Update article

Update an existing article in the Intercom Help Center.

SETUP GUIDE

Connect Intercom MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["intercom_mcp"],
  mcp: true,
});
Create a session scoped to Intercom MCP and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "Summarize recent conversations for Acme account",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Intercom MCP request
SETUP GUIDE

Connect Intercom MCP API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["intercom_mcp"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Intercom MCP
3

Run Intercom MCP tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "Summarize recent conversations for Acme account" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Intercom MCP tool calls through the session, and print the final answer

Why Use Composio?

AI Native Intercom MCP Integration

  • Supports both Intercom MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Intercom MCP data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Intercom MCP access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Intercom MCP
  • Scoped, least privilege access to Intercom MCP resources
  • Full audit trail of agent actions to support review and compliance
FRAMEWORKS

Use Intercom MCP with any AI Agent Framework

Choose a Framework you want to connect Intercom MCP with

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

EXPLORE MCP GATEWAY
FAQ

Frequently asked questions

Yes, Intercom MCP requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Intercom connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Intercom account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Intercom actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Intercom at any time.

When you connect a Intercom account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Intercom as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Intercom. If Intercom lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Intercom at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Intercom connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Intercom rejects the old key. Create a new key in Intercom and reconnect the account from the Composio dashboard or by asking your agent to reconnect Intercom. Nothing else changes.

Composio's free plan includes 100,000 tool calls per month with no credit card, which covers most personal Intercom use. Paid plans add higher limits and team features. Your Intercom plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Intercom accounts).

With Composio, you connect Intercom once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

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