How to integrate incident.io MCP with CrewAI

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Introduction

This guide walks you through connecting incident.io to CrewAI using the Composio tool router. By the end, you'll have a working incident.io agent that can create a new incident for database outage, list all active incidents from this week, assign on-call responder to latest incident through natural language commands.

This guide will help you understand how to give your CrewAI agent real control over a incident.io account through Composio's incident.io MCP server.

Before we dive in, let's take a quick look at the key ideas and tools involved.

TL;DR

Here's what you'll learn:
  • Get a Composio API key and configure your incident.io connection
  • Set up CrewAI with an MCP enabled agent
  • Create a Tool Router session or standalone MCP server for incident.io
  • Build a conversational loop where your agent can execute incident.io operations

What is CrewAI?

CrewAI is a powerful framework for building multi-agent AI systems. It provides primitives for defining agents with specific roles, creating tasks, and orchestrating workflows through crews.

Key features include:

  • Agent Roles: Define specialized agents with specific goals and backstories
  • Task Management: Create tasks with clear descriptions and expected outputs
  • Crew Orchestration: Combine agents and tasks into collaborative workflows
  • MCP Integration: Connect to external tools through Model Context Protocol

What is the incident.io MCP server, and what's possible with it?

The incident.io MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your incident.io account. It provides structured and secure access so your agent can perform incident.io operations on your behalf.

Supported Tools & Triggers

Tools
Create Alert Attribute V2Tool to create an alert attribute in incident.
Create Alert Route V2Tool to create an alert route in incident.
Create Alert Source V2Tool to create a new alert source in incident.
Create Catalog Entry V2Tool to create a catalog entry in incident.
Create Catalog Entry V3Tool to create a catalog entry in incident.
Create Catalog Type V3Tool to create a new catalog type in incident.
Create Custom Field OptionTool to create a new custom field option in incident.
Create Custom Field V2Tool to create a custom field in incident.
Create Escalation V2Tool to create an escalation in incident.
Create Incident RoleTool to create a new incident role in incident.
Create Incident Role V2Tool to create a new incident role in incident.
Create Incident StatusTool to create a new incident status in incident.
Create Incident V1Tool to create a new incident in incident.
Create Incident V2Tool to create a new incident in incident.
Create Managed Resource V2Tool to create a managed resource in incident.
Create SeverityTool to create a new severity level in incident.
Delete Alert Attribute V2Tool to delete an alert attribute from incident.
Delete Alert Route V2Tool to delete an alert route from incident.
Delete Alert Source V2Tool to delete an alert source from incident.
Delete Catalog Entry V2Tool to delete a catalog entry from incident.
Delete Catalog Entry V3Tool to archive a catalog entry from incident.
Delete Catalog Type V2Tool to delete a catalog type from incident.
Delete Catalog Type V3Tool to archive a catalog type and all its entries from incident.
Delete Custom FieldTool to delete a custom field from incident.
Delete Custom Field OptionTool to delete a custom field option in incident.
Delete Custom Field V2Tool to delete a custom field from incident.
Delete Escalation Path V2Tool to delete an escalation path from incident.
Delete Incident Role V2Tool to delete an incident role by ID.
Delete Incident Role V1Tool to delete an incident role by ID.
Delete Incident Status V1Tool to delete an incident status by its ID.
Delete Schedule V2Tool to delete a schedule from incident.
Delete SeverityTool to delete a severity in incident.
Delete Workflow V2Tool to delete a workflow from incident.
Edit Incident V2Tool to edit an existing incident in incident.
Show Alert Attribute V2Tool to retrieve a specific alert attribute by its ID from incident.
Show Alert Routes V2Tool to retrieve a specific alert route configuration by its ID from incident.
Show Alert Source V2Tool to retrieve a specific alert source by its ID from incident.
Show Entry Catalog V2Tool to retrieve a specific catalog entry by ID from incident.
Get Catalog Entry V3Tool to retrieve a specific catalog entry by ID from incident.
Get Catalog Type V2Tool to retrieve a specific catalog type by ID from incident.
Get Catalog Type V3Tool to retrieve a specific catalog type by ID from incident.
Get Custom Field OptionTool to retrieve a specific custom field option by its ID.
Get Custom Field V1Tool to retrieve details of a specific custom field by ID in incident.
Get Custom Field V2Tool to retrieve details of a specific custom field by ID using the V2 API in incident.
Show Escalations V2Tool to retrieve a specific escalation by ID from incident.
Get Incident RoleTool to retrieve a specific incident role by ID.
Get Incident Role V2Tool to retrieve a specific incident role by ID using V2 API.
Get Incident StatusTool to retrieve details of a specific incident status by ID.
Get Incident Timestamp V2Tool to retrieve a specific incident timestamp by ID using V2 API.
Get Incident TypeTool to retrieve detailed information about a specific incident type by ID.
Get Incident by ID (V1)Tool to retrieve a specific incident by ID.
Get Incident by ID (V2)Tool to retrieve a specific incident by ID using V2 API.
Show Schedules V2Tool to retrieve a specific schedule by ID from incident.
Get Severity V1Tool to retrieve a specific severity by ID from incident.
Get User V2Tool to retrieve a specific user by ID from incident.
Get Workflow V2Tool to retrieve a specific workflow by ID from incident.
List Actions V1Tool to list actions from incidents.
List Actions V2Tool to retrieve a list of actions from incident.
List Alert Attributes V2Tool to list all available alert attributes.
List Alert Routes V2Tool to list alert routes from incident.
List Alert Sources V2Tool to list all configured alert sources in incident.
List Alerts V2Tool to list alerts from incident.
List Catalog Entries V2Tool to list entries from a catalog type in incident.
List Catalog Entries V3Tool to list entries from a catalog type in incident.
List Catalog Resources V2Tool to retrieve all available catalog resource types.
List Catalog Resources V3Tool to retrieve all available catalog resource types from the V3 API.
List Catalog Types V2Tool to retrieve all catalog types configured for an organization.
List Catalog Types V3Tool to retrieve all catalog types configured for an organization using V3 API.
List Custom Field Options V1Tool to list all options for a specific custom field in incident.
List Custom Fields V1Tool to list all custom fields for an organization.
List Custom Fields V2Tool to list all custom fields V2 for an organization.
List Escalation Paths V2Tool to list escalation paths from incident.
List Escalations V2Tool to list escalations from incident.
List Follow-ups V2Tool to retrieve a list of follow-ups from incident.
Get API Key IdentityTool to retrieve identity information for the current API key.
List Incident Alerts V2Tool to list incident alerts from incident.
List Incident Attachments V1Tool to list incident attachments from incident.
List Incident Relationships V1Tool to list incident relationships for a given incident.
List Incident Roles V1Tool to list all incident roles for an organization.
List Incident Roles V2Tool to list all incident roles for an organization using V2 API.
List Incident Statuses V1Tool to list all incident statuses configured for an organization.
List Incidents V1Tool to list incidents from incident.
List Incidents V2Tool to list incidents from incident.
List Incident Timestamps V2Tool to list all incident timestamp configurations using V2 API.
List Incident Types V1Tool to list all incident types for an organization.
List Incident Updates V2Tool to list incident updates from incident.
List IP allowlistsTool to retrieve the current IP allowlist configuration for incident.
List Schedule Entries V2Tool to list schedule entries for a specific schedule in incident.
List Schedules V2Tool to list schedules from incident.
List Severities V1Tool to retrieve all incident severities configured for an organization.
List Status Pages V2Tool to list status pages from incident.
List Users V2Tool to list users in incident.
List Workflows V2Tool to list workflows from incident.
Update Alert Attribute V2Tool to update an alert attribute in incident.
Update Alert Source V2Tool to update an existing alert source configuration in incident.
Bulk Update Catalog Entries V3Tool to bulk update catalog entries in incident.
Update Catalog Entry V2Tool to update an existing catalog entry in incident.
Update Catalog Entry V3Tool to update an existing catalog entry in incident.
Update Catalog Type V2Tool to update a catalog type in incident.
Update Catalog Type V3Tool to update a catalog type in incident.
Update Custom Field Option V1Tool to update a custom field option in incident.
Update Custom Fields V1Tool to update an existing custom field configuration in incident.
Update Custom Field V2Tool to update an existing custom field in incident.
Update Escalation Path V2Tool to update an escalation path in incident.
Update Incident RoleTool to update an existing incident role in incident.
Update Incident Role V2Tool to update an existing incident role in incident.
Update Incident StatusTool to update an existing incident status in incident.
Update Schedule V2Tool to update an existing schedule in incident.
Update Catalog Type Schema V2Tool to update the schema of a catalog type in incident.
Update Catalog Type Schema V3Tool to update the schema of a catalog type in incident.
Update SeverityTool to update a severity in incident.
Update Workflow V2Tool to update an existing workflow in incident.

What is the Composio tool router, and how does it fit here?

What is Tool Router?

Composio's Tool Router helps agents find the right tools for a task at runtime. You can plug in multiple toolkits (like Gmail, HubSpot, and GitHub), and the agent will identify the relevant app and action to complete multi-step workflows. This can reduce token usage and improve the reliability of tool calls. Read more here: Getting started with Tool Router

The tool router generates a secure MCP URL that your agents can access to perform actions.

How the Tool Router works

The Tool Router follows a three-phase workflow:

  1. Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
  2. Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
  3. Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Prerequisites

Before starting, make sure you have:
  • Python 3.9 or higher
  • A Composio account and API key
  • A incident.io connection authorized in Composio
  • An OpenAI API key for the CrewAI LLM
  • Basic familiarity with Python

Getting API Keys for OpenAI and Composio

OpenAI API Key
  • Go to the OpenAI dashboard and create an API key. You'll need credits to use the models, or you can connect to another model provider.
  • Keep the API key safe.
Composio API Key
  • Log in to the Composio dashboard.
  • Navigate to your API settings and generate a new API key.
  • Store this key securely as you'll need it for authentication.

Install dependencies

bash
pip install composio crewai crewai-tools[mcp] python-dotenv
What's happening:
  • composio connects your agent to incident.io via MCP
  • crewai provides Agent, Task, Crew, and LLM primitives
  • crewai-tools[mcp] includes MCP helpers
  • python-dotenv loads environment variables from .env

Set up environment variables

bash
COMPOSIO_API_KEY=your_composio_api_key_here
USER_ID=your_user_id_here
OPENAI_API_KEY=your_openai_api_key_here

Create a .env file in your project root.

What's happening:

  • COMPOSIO_API_KEY authenticates with Composio
  • USER_ID scopes the session to your account
  • OPENAI_API_KEY lets CrewAI use your chosen OpenAI model

Import dependencies

python
import os
from composio import Composio
from crewai import Agent, Task, Crew
from crewai_tools import MCPServerAdapter
import dotenv

dotenv.load_dotenv()

COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

if not COMPOSIO_API_KEY:
    raise ValueError("COMPOSIO_API_KEY is not set")
if not COMPOSIO_USER_ID:
    raise ValueError("COMPOSIO_USER_ID is not set")
What's happening:
  • CrewAI classes define agents and tasks, and run the workflow
  • MCPServerHTTP connects the agent to an MCP endpoint
  • Composio will give you a short lived incident.io MCP URL

Create a Composio Tool Router session for incident.io

python
composio_client = Composio(api_key=COMPOSIO_API_KEY)
session = composio_client.create(user_id=COMPOSIO_USER_ID, toolkits=["incident_io"])

url = session.mcp.url
What's happening:
  • You create a incident.io only session through Composio
  • Composio returns an MCP HTTP URL that exposes incident.io tools

Initialize the MCP Server

python
server_params = {
    "url": url,
    "transport": "streamable-http",
    "headers": {"x-api-key": COMPOSIO_API_KEY},
}

with MCPServerAdapter(server_params) as tools:
    agent = Agent(
        role="Search Assistant",
        goal="Help users search the internet effectively",
        backstory="You are a helpful assistant with access to search tools.",
        tools=tools,
        verbose=False,
        max_iter=10,
    )
What's Happening:
  • Server Configuration: The code sets up connection parameters including the MCP server URL, streamable HTTP transport, and Composio API key authentication.
  • MCP Adapter Bridge: MCPServerAdapter acts as a context manager that converts Composio MCP tools into a CrewAI-compatible format.
  • Agent Setup: Creates a CrewAI Agent with a defined role (Search Assistant), goal (help with internet searches), and access to the MCP tools.
  • Configuration Options: The agent includes settings like verbose=False for clean output and max_iter=10 to prevent infinite loops.
  • Dynamic Tool Usage: Once created, the agent automatically accesses all Composio Search tools and decides when to use them based on user queries.

Create a CLI Chatloop and define the Crew

python
print("Chat started! Type 'exit' or 'quit' to end.\n")

conversation_context = ""

while True:
    user_input = input("You: ").strip()

    if user_input.lower() in ["exit", "quit", "bye"]:
        print("\nGoodbye!")
        break

    if not user_input:
        continue

    conversation_context += f"\nUser: {user_input}\n"
    print("\nAgent is thinking...\n")

    task = Task(
        description=(
            f"Conversation history:\n{conversation_context}\n\n"
            f"Current request: {user_input}"
        ),
        expected_output="A helpful response addressing the user's request",
        agent=agent,
    )

    crew = Crew(agents=[agent], tasks=[task], verbose=False)
    result = crew.kickoff()
    response = str(result)

    conversation_context += f"Agent: {response}\n"
    print(f"Agent: {response}\n")
What's Happening:
  • Interactive CLI Setup: The code creates an infinite loop that continuously prompts for user input and maintains the entire conversation history in a string variable.
  • Input Validation: Empty inputs are ignored to prevent processing blank messages and keep the conversation clean.
  • Context Building: Each user message is appended to the conversation context, which preserves the full dialogue history for better agent responses.
  • Dynamic Task Creation: For every user input, a new Task is created that includes both the full conversation history and the current request as context.
  • Crew Execution: A Crew is instantiated with the agent and task, then kicked off to process the request and generate a response.
  • Response Management: The agent's response is converted to a string, added to the conversation context, and displayed to the user, maintaining conversational continuity.

Complete Code

Here's the complete code to get you started with incident.io and CrewAI:

python
from crewai import Agent, Task, Crew, LLM
from crewai_tools import MCPServerAdapter
from composio import Composio
from dotenv import load_dotenv
import os

load_dotenv()

GOOGLE_API_KEY = os.getenv("GOOGLE_API_KEY")
COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY")
COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID")

if not GOOGLE_API_KEY:
    raise ValueError("GOOGLE_API_KEY is not set in the environment.")
if not COMPOSIO_API_KEY:
    raise ValueError("COMPOSIO_API_KEY is not set in the environment.")
if not COMPOSIO_USER_ID:
    raise ValueError("COMPOSIO_USER_ID is not set in the environment.")

# Initialize Composio and create a session
composio = Composio(api_key=COMPOSIO_API_KEY)
session = composio.create(
    user_id=COMPOSIO_USER_ID,
    toolkits=["incident_io"],
)
url = session.mcp.url

# Configure LLM
llm = LLM(
    model="gpt-5",
    api_key=os.getenv("OPENAI_API_KEY"),
)

server_params = {
    "url": url,
    "transport": "streamable-http",
    "headers": {"x-api-key": COMPOSIO_API_KEY},
}

with MCPServerAdapter(server_params) as tools:
    agent = Agent(
        role="Search Assistant",
        goal="Help users with internet searches",
        backstory="You are an expert assistant with access to Composio Search tools.",
        tools=tools,
        llm=llm,
        verbose=False,
        max_iter=10,
    )

    print("Chat started! Type 'exit' or 'quit' to end.\n")

    conversation_context = ""

    while True:
        user_input = input("You: ").strip()

        if user_input.lower() in ["exit", "quit", "bye"]:
            print("\nGoodbye!")
            break

        if not user_input:
            continue

        conversation_context += f"\nUser: {user_input}\n"
        print("\nAgent is thinking...\n")

        task = Task(
            description=(
                f"Conversation history:\n{conversation_context}\n\n"
                f"Current request: {user_input}"
            ),
            expected_output="A helpful response addressing the user's request",
            agent=agent,
        )

        crew = Crew(agents=[agent], tasks=[task], verbose=False)
        result = crew.kickoff()
        response = str(result)

        conversation_context += f"Agent: {response}\n"
        print(f"Agent: {response}\n")

Conclusion

You now have a CrewAI agent connected to incident.io through Composio's Tool Router. The agent can perform incident.io operations through natural language commands.

Next steps:

  • Add role-specific instructions to customize agent behavior
  • Plug in more toolkits for multi-app workflows
  • Chain tasks for complex multi-step operations

How to build incident.io MCP Agent with another framework

OpenAI Agents SDK

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Claude Agent SDK

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Google ADK

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LangChain

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Vercel AI SDK

Vercel AI SDK

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Mastra AI

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LlamaIndex

LlamaIndex

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Claude Code

Claude Code

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Codex

Codex

Use incident.io MCP with Codex

FAQ

What are the differences in Tool Router MCP and incident.io MCP?

With a standalone incident.io MCP server, the agents and LLMs can only access a fixed set of incident.io tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from incident.io and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with CrewAI?

Yes, you can. CrewAI fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right incident.io tools.

Can I manage the permissions and scopes for incident.io while using Tool Router?

Yes, absolutely. You can configure which incident.io scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your incident.io data and credentials are handled as safely as possible.

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