How to connect Gong to Claude

Connect Claude Web, Desktop and Cowork to Gong MCP. Create a new gong meeting with your team, list user activity statistics for last week, and more using natural language, with authentication handled for you.

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Gong is a platform for video meetings, call recording, and team collaboration. It helps teams capture conversations, analyze calls, and turn insights into action.

57 Tools

Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your Gong account to Claude via Composio Connect, enabling it to create a new Gong meeting with your team, list user activity statistics for last week, add call recording media to a specific call, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

Also integrate Gong with

Connecting Gong to Claude Web, Desktop, and Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

4. Connect your Gong account

Back in Claude, ask it to connect to Gong or give it any Gong-related task.

For example, ask Claude to:

  • "Create a new Gong meeting with your team"
  • "List user activity statistics for last week"
  • "Add call recording media to a specific call"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your Gong account is ready to use.

What is the Gong Claude Connector, and what's possible with it?

The Gong MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gong account. It provides structured and secure access to your meetings, calls, and team collaboration data, so your agent can schedule meetings, analyze call recordings, generate user activity reports, and manage CRM integrations—all on your behalf.

  • Automated meeting scheduling and management: Have your agent create new Gong meetings, ensuring your team and clients are always connected at the right time.
  • Call recording upload and analysis: Let your agent add call media, process call recordings, and help organize your sales conversations for later review.
  • User activity and scorecard reporting: Direct your agent to generate detailed reports on team activity, review scorecards, and aggregate user statistics for performance insights.
  • Prospect and flow management: Assign prospects to sales flows, helping automate outreach and follow-ups directly from your CRM data.
  • CRM integration and data privacy controls: Enable your agent to manage CRM integrations and surface all records related to specific phone numbers, ensuring compliance and streamlined operations.

Troubleshooting

1. Why does Claude not use the Composio connector for Gong?

The connector can show as connected, but Claude must use it in each Gong conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to Gong again.

2. Why does Claude show an MCP server error before Gong connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for Gong.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect Gong.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the Gong authorization link not work?

The Composio connector is one server. Your Gong account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the Gong connection.
  • Composio creates a fresh Gong authorization link.
  • Open that link in your browser and finish the Gong sign-in.

4. Why do Gong actions fail after they worked before?

The Gong connection can expire or lose permission.

  • Ask Claude to inspect the Gong connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the Gong account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in Gong.
  • If the action still fails with a permission error, check that the connected account has that permission in Gong itself.

5. How do I switch to a different Gong account?

Claude can manage the Gong connection for you.

  • Ask Claude to disconnect or delete the current Gong account.
  • Ask Claude to connect Gong again.
  • Open the new Composio authorization link for Gong.
  • Sign in with the other Gong account in the browser.
  • After the account connects, ask Claude to retry the Gong task.

6. Why is my Gong connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your Gong connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click and click Clear cache.
  • If Gong tools still do not appear, click , disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect Gong.
TOOLS

Supported Tools

Every Gong action and event your agent gets out of the box.

Add call media

Adds a call media, recorded by a telephony system (PBX) or other media recording facility.

Add new call v2 calls

When using this endpoint, either provide a downloadMediaUrl or use the returned callId in a follow-up request to /v2/calls/{id}/media to upload the media file.

Aggregate activity by period via api

Lists the aggregated activity of multiple users within the Gong system for each time period within the defined date range.

Aggregate user activity statistics

Lists the activity of multiple users within the Gong system during a defined period.

Assign prospects to flow

Use this endpoint to assign a number of prospects to a flow.

Retrieve activity scorecards report

Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users.

Create a new gong meeting v2 meetings

When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.

Create permission profile v2 permission profile

Create a permission profile in a given workspace.

Data privacy for phone number

Shows the elements in the Gong system that reference the given phone number.

Delete a generic CRM integration

Deletes an existing generic CRM integration from the Gong platform.

Delete Meeting

Deletes a Gong meeting created via the Meetings API (Beta).

Delete users from call access list

Remove individual user access from calls.

Erase data for email address

Erase all data associated with an email address from Gong (GDPR compliance).

Erase data for phone number

Given a phone number, this endpoint deletes from the Gong system any leads or contacts with a matching phone number or mobile phone number.

Fetch all permission profiles

Returns a list of all permission profiles.

Get Call By ID

Tool to fetch specific call metadata by call ID.

Get Call Transcript

Tool to retrieve call transcripts from Gong.

Get Crm Integration Details

Retrieves details of generic CRM integrations registered with Gong.

Get crm objects v2 crm entities

Retrieves specific CRM objects by their IDs from Gong's CRM integration.

Get Flow Prospects

Tool to retrieve Gong Engage flows assigned to specified prospects.

Get Interaction Statistics

Tool to retrieve interaction trend statistics for users based on calls with Whisper enabled.

Get permission profile

Returns a permission profile.

Get CRM Request Status

The GetCRMRequestStatus endpoint retrieves the current status of CRM integration requests in the Gong platform.

Get User By ID

Tool to retrieve individual user details by user ID.

Get User Settings History

Tool to retrieve historical changes to a user's settings.

List all coaching metrics v2 coaching

List all of the coaching metrics of a manager.

List all company workspaces v2 workspaces

Returns a list of all workspaces including their details.

List all users v2 users

List all of the company's users.

List Call Outcomes

Tool to retrieve all available call outcomes defined in Gong.

List Flow Folders

Tool to list all Gong Engage flow folders with visibility types.

List Folder Calls

Given a folder id, this endpoint retrieves a list of calls in it.

List gong engage flows v2 flows

Engage flows have the following visibility types: * Company: visible to everyone in the company, can only be edited by users with edit permissions.

List schema fields v2 crm entity schema

Retrieves schema fields for a specific CRM object type within a Generic CRM integration.

List Scorecards

Tool to retrieve all scorecards within the Gong system.

List Tasks

Tool to retrieve Engage tasks assigned to a specific user with filtering options.

List users by filter v2 users extensive

List multiple Users.

Get user call access

Retrieves a list of users who have been granted individual access to specific calls through the API.

Post a digital interaction v2 digital interaction

When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:digital-interactions:write'.

Post day by day activity stats

Retrieve the daily activity of multiple users within the Gong system for a range of dates.

Register Crm Integration

Updates an existing CRM integration in the Gong platform.

Report Content Share Event

Tool to push content share engagement events to Gong's activity timeline.

Report Content View Event

Tool to log content view engagement events to Gong's activity timeline.

Report Custom Engagement Event

Report custom engagement events to Gong's activity timeline.

Retrieve call data by date range v2 calls

List calls that took place during a specified date range.

Retrieve data privacy info for email address

Retrieves data privacy information for a third-party email address.

Retrieve filtered call details

Lists detailed call data for calls that took place during a specified date range, have specified call IDs or hosted by specified users.

Retrieve library folders v2 library folders

Use this endpoint to retrieve a list of public library folders.

Retrieve logs data by type and time range v2 logs

List log entries that took place during a specified time range.

Retrieve manual crm call associations

Returns a list of all calls that were manually associated or re-associated with CRM account and deal/opportunity since a given time.

Retrieve tracker details v2 settings trackers

Retrieves details of all keyword trackers in the system or in a given workspace.

Retrieve users from permission profile

Returns a list of all users whose access is controlled by the given permission profile.

Set User Call Access

Give individual users access to calls.

Unassign Flows By CRM ID

Tool to unassign flows from prospects by their CRM Prospect ID.

Update a gong meeting v2 meetings meetingid

When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:update'.

Update permission profile v2 permission profile

Update a permission profile.

Upload crm objects v2 crm entities

Uploads CRM entity data to Gong via LDJSON file.

Validate Meeting Integration

Validates Gong meeting integration status for one or more users by their email addresses.

FAQ

Frequently asked questions

With a standalone Gong MCP server, the agents and LLMs can only access a fixed set of Gong tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gong and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gong tools.

Yes, absolutely. You can configure which Gong scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gong data and credentials are handled as safely as possible.

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