Create Ticket
Creates a new support ticket in Zoho Desk
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_TICKET])
Update Ticket
Updates an existing ticket with new information
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.UPDATE_TICKET])
Assign Ticket
Assigns a ticket to a specific agent or team
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.ASSIGN_TICKET])
Change Ticket Status
Changes the status of an existing ticket
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CHANGE_TICKET_STATUS])
Create Task
Creates a new task associated with a ticket
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_TASK])
Update Task
Updates an existing task's details
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.UPDATE_TASK])
Send Email
Sends an email to a contact or regarding a ticket
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.SEND_EMAIL])
Create Knowledge Base Article
Creates a new article in the knowledge base
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_KB_ARTICLE])
Update Knowledge Base Article
Updates an existing knowledge base article
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.UPDATE_KB_ARTICLE])
Create Time Entry
Logs time spent on a ticket or task
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_TIME_ENTRY])
Generate Report
Generates a custom report based on specified criteria
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.GENERATE_REPORT])
Create Department
Creates a new department in Zoho Desk
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CREATE_DEPARTMENT])
New Ticket Created
Triggered when a new ticket is created in Zoho Desk
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.NEW_TICKET_CREATED])
Ticket Updated
Triggered when an existing ticket is updated
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.TICKET_UPDATED])
Ticket Status Changed
Triggered when a ticket's status is changed
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.TICKET_STATUS_CHANGED])
Ticket Assigned
Triggered when a ticket is assigned to an agent or team
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.TICKET_ASSIGNED])
Task Created
Triggered when a new task is created
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.TASK_CREATED])
Task Completed
Triggered when a task is marked as completed
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.TASK_COMPLETED])
SLA Violation
Triggered when an SLA (Service Level Agreement) is violated
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.SLA_VIOLATION])
New Knowledge Base Article Published
Triggered when a new knowledge base article is published
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.NEW_KB_ARTICLE_PUBLISHED])
Customer Satisfaction Survey Submitted
Triggered when a customer submits a satisfaction survey
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.CSAT_SURVEY_SUBMITTED])
Ticket Reopened
Triggered when a closed ticket is reopened
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.TICKET_REOPENED])
New Time Entry Added
Triggered when a new time entry is logged for a ticket or task
from composio_openai import ComposioToolSet, Action
tool_set = ComposioToolSet()
tools = tool_set.get_tools(actions=[Action.NEW_TIME_ENTRY_ADDED])