Use Zoho Desk with AI Agents

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Zoho Desk is a cloud-based customer service and helpdesk software that helps businesses manage and resolve customer inquiries and issues.

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🔗 Connect and Use Zoho Desk

1. 🔑 Connect your Zoho Desk accoun

2. ✅ Select an action

3. 🚀 Go live with the agent

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API actions for Zoho Desk for AI assitants/agents

Language

PYTHON

Framework

Create Ticket

Creates a new support ticket in Zoho Desk

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_TICKET])

Update Ticket

Updates an existing ticket with new information

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_TICKET])

Add Comment To Ticket

Adds a comment to an existing ticket

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ADD_COMMENT])

Assign Ticket

Assigns a ticket to a specific agent or team

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ASSIGN_TICKET])

Change Ticket Status

Changes the status of an existing ticket

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CHANGE_TICKET_STATUS])

Create Contact

Creates a new contact in Zoho Desk

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_CONTACT])

Update Contact

Updates an existing contact's information

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_CONTACT])

Create Task

Creates a new task associated with a ticket

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_TASK])

Update Task

Updates an existing task's details

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_TASK])

Send Email

Sends an email to a contact or regarding a ticket

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.SEND_EMAIL])

Create Knowledge Base Article

Creates a new article in the knowledge base

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_KB_ARTICLE])

Update Knowledge Base Article

Updates an existing knowledge base article

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_KB_ARTICLE])

Create Time Entry

Logs time spent on a ticket or task

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_TIME_ENTRY])

Generate Report

Generates a custom report based on specified criteria

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.GENERATE_REPORT])

Create Department

Creates a new department in Zoho Desk

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_DEPARTMENT])

New Ticket Created

Triggered when a new ticket is created in Zoho Desk

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_TICKET_CREATED])

Ticket Updated

Triggered when an existing ticket is updated

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_UPDATED])

Ticket Status Changed

Triggered when a ticket's status is changed

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_STATUS_CHANGED])

Ticket Assigned

Triggered when a ticket is assigned to an agent or team

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_ASSIGNED])

Comment Added

Triggered when a new comment is added to a ticket

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.COMMENT_ADDED])

New Contact Created

Triggered when a new contact is created in Zoho Desk

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_CONTACT_CREATED])

Contact Updated

Triggered when a contact's information is updated

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CONTACT_UPDATED])

Task Created

Triggered when a new task is created

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TASK_CREATED])

Task Completed

Triggered when a task is marked as completed

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TASK_COMPLETED])

SLA Violation

Triggered when an SLA (Service Level Agreement) is violated

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.SLA_VIOLATION])

New Knowledge Base Article Published

Triggered when a new knowledge base article is published

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_KB_ARTICLE_PUBLISHED])

Customer Satisfaction Survey Submitted

Triggered when a customer submits a satisfaction survey

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CSAT_SURVEY_SUBMITTED])

Agent Performance Threshold Reached

Triggered when an agent's performance reaches a specified threshold

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.AGENT_PERFORMANCE_THRESHOLD])

Ticket Reopened

Triggered when a closed ticket is reopened

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_REOPENED])

New Time Entry Added

Triggered when a new time entry is logged for a ticket or task

from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_TIME_ENTRY_ADDED])

Frequently asked questions

What is Composio.dev?

Composio.dev is a platform for building AI applications, designed to make the process of developing AI solutions super easy and fun! It provides a comprehensive set of tools and libraries that simplify the process of developing AI solutions, allowing you to focus on the creative aspects of your project without getting bogged down by the technical details.

How does Composio.dev support Zoho Desk?

Composio.dev seamlessly integrates with Zoho Desk, allowing you to leverage its capabilities within the Composio.dev platform. You can utilize Zoho Desk to call functions across various platforms, including Google, GitHub, and others, making it a breeze to incorporate different services into your AI applications. Additionally, it supports user authentication via OAuth2 and can work in conjunction with other popular frameworks like LangChain and CrewAI, giving you the flexibility to build truly innovative AI solutions.

What models can I use with Zoho Desk?

With Zoho Desk, you have access to a wide range of state-of-the-art language models, including GPT-4o (OpenAI), GPT-3.5 (OpenAI), GPT-4 (OpenAI), Claude (Anthropic), PaLM (Google), LLaMA and LLaMA 2 (Meta), Gemini, and many others. This flexibility allows you to choose the model that best suits your specific use case, whether you're building a chatbot, a content creation tool, or any other AI-powered application. You can experiment with different models and find the one that delivers the best performance for your project.

How can I integrate Zoho Desk into my project?

Composio.dev provides a seamless integration for Zoho Desk, making it super easy to incorporate this powerful framework into your projects. You can leverage the Composio.dev API to call functions from Zoho Desk, allowing you to tap into its capabilities with just a few lines of code. The SDK is available in Python, JavaScript, and TypeScript, so you can work with your preferred programming language and integrate Zoho Desk into your projects seamlessly.

What is the pricing for Zoho Desk?

Zoho Desk is completely free to use, with a generous free tier that allows up to 1000 requests per month. This makes it accessible for developers and organizations of all sizes to explore and experiment with this powerful tool without any upfront costs. Whether you're a student working on a personal project or a startup building the next big thing, you can get started with Zoho Desk without worrying about breaking the bank.

What kind of authentication is supported for Zoho Desk?

Zoho Desk supports OAuth2 authentication, ensuring secure and authorized access to its functionalities. You can leverage the Composio.dev API to handle authentication and call functions from Zoho Desk seamlessly. The SDK is available in Python, JavaScript, and TypeScript for your convenience, making it easy to integrate authentication into your projects and keep your users' data safe and secure.

Can I add Zoho Desk to my project?

Absolutely! You can easily incorporate Zoho Desk into your project by utilizing the Composio.dev API. This API allows you to call functions from Zoho Desk, enabling you to leverage its capabilities within your application. The SDK is available in Python, JavaScript, and TypeScript to facilitate integration, so you can work with the language you're most comfortable with and add Zoho Desk to your project with ease.

What is the accuracy of Zoho Desk?

Zoho Desk is designed to provide highly accurate and reliable results, ensuring that your AI applications perform at their best. The integration with Composio.dev ensures precise function calls, enabling you to build robust and powerful AI applications with confidence. Zoho Desk's comprehensive framework and the ability to leverage state-of-the-art models ensure reliable and accurate outcomes for your AI development needs, whether you're working on a chatbot, a content creation tool, or any other AI-powered project.

What are some common use cases for Zoho Desk?

Zoho Desk can be used for a wide range of AI applications, making it a versatile tool for developers and creators alike. Some common use cases include natural language processing, text generation, question answering, sentiment analysis, and more. It's particularly useful for building chatbots, virtual assistants, content creation tools, and other AI-powered applications that can help you automate tasks, engage with users, and create compelling content. Whether you're working on a personal project or building a product for your startup, Zoho Desk can help you bring your ideas to life.

How does Zoho Desk handle data privacy and security?

Data privacy and security are crucial considerations when working with AI systems, and Zoho Desk takes these issues seriously. It follows industry best practices and adheres to strict data protection regulations, ensuring that your data is kept safe and secure. Zoho Desk provides robust security measures, such as encryption and access controls, to ensure the confidentiality and integrity of your data. You can rest assured that your sensitive information is protected when using Zoho Desk for your AI development needs.