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How to connect Remote retrieval to Claude

Connect Claude Web, Desktop and Cowork to Remote retrieval MCP. Show all pending laptop return orders, get company info for acme corp, and more using natural language, with authentication handled for you.

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Api Key

Remote retrieval is a logistics automation tool for managing laptop and monitor returns. It streamlines return tracking, saving time and hassle for IT and ops teams.

7 Tools

Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your Remote retrieval account to Claude via Composio Connect, enabling it to show all pending laptop return orders, get company info for Acme Corp, validate your Remote Retrieval API key, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

Also integrate Remote retrieval with

OpenAI Agents SDKClaude Agent SDKClaude CodeCodexOpenClawHermesAtomic AgentGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexCrewAIPydantic AIAutoGen

Connecting Remote retrieval to Claude Web, Desktop, and Cowork

Two ways to add the Composio connector. Pick whichever you prefer.

1. Add with one click

Click the button. Claude opens with the Composio connector filled in. Click Add, then go to step 2.

Add to Claude

Add manually

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

2. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

3. Connect your Remote retrieval account

Back in Claude, ask it to connect to Remote retrieval or give it any Remote retrieval-related task.

For example, ask Claude to:

  • "Show all pending laptop return orders"
  • "Get company info for Acme Corp"
  • "Validate your Remote Retrieval API key"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your Remote retrieval account is ready to use.

What is the Remote retrieval Claude Connector, and what's possible with it?

The Remote retrieval MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Remote retrieval account. It provides structured and secure access to your company’s equipment logistics, so your agent can perform actions like listing equipment return orders, validating API access, and fetching company details on your behalf.

  • Comprehensive order tracking and listing: Ask your agent to retrieve a paginated list of all equipment return orders, with optional filters for status or date to keep tabs on ongoing returns.
  • Company information retrieval: Let your agent pull detailed company information instantly, helping with audits, reporting, or support workflows.
  • API key validation automation: Have your agent confirm that your API key is valid before performing sensitive actions, ensuring secure and authorized access every time.
  • Status-based filtering of return orders: Easily filter and fetch orders by their current status (e.g., pending, completed) to streamline logistics reviews or escalation processes.

Troubleshooting

1. Why does Claude not use the Composio connector for Remote retrieval?

The connector can show as connected, but Claude must use it in each Remote retrieval conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to Remote retrieval again.

2. Why does Claude show an MCP server error before Remote retrieval connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for Remote retrieval.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect Remote retrieval.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the Remote retrieval authorization link not work?

The Composio connector is one server. Your Remote retrieval account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the Remote retrieval connection.
  • Composio creates a fresh Remote retrieval authorization link.
  • Open that link in your browser and finish the Remote retrieval sign-in.

4. Why do Remote retrieval actions fail after they worked before?

The Remote retrieval connection can expire or lose permission.

  • Ask Claude to inspect the Remote retrieval connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the Remote retrieval account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in Remote retrieval.
  • If the action still fails with a permission error, check that the connected account has that permission in Remote retrieval itself.

5. How do I switch to a different Remote retrieval account?

Claude can manage the Remote retrieval connection for you.

  • Ask Claude to disconnect or delete the current Remote retrieval account.
  • Ask Claude to connect Remote retrieval again.
  • Open the new Composio authorization link for Remote retrieval.
  • Sign in with the other Remote retrieval account in the browser.
  • After the account connects, ask Claude to retry the Remote retrieval task.

6. Why is my Remote retrieval connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your Remote retrieval connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click ⋮ and click Clear cache.
  • If Remote retrieval tools still do not appear, click ⋮, disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect Remote retrieval.
TOOLS

Supported Tools

Every Remote retrieval action and event your agent gets out of the box.

Create Order

Tool to create IT asset retrieval orders for remote employees.

Get All Orders

Tool to retrieve a paginated list of all orders.

Get Company Details

Tool to retrieve detailed information for a company.

Get Device Prices

Tool to retrieve real-time pricing data for all supported devices.

Get Order Details

Tool to retrieve specific order details by order ID.

List Pending Orders

Tool to retrieve list of all pending orders.

RemoteRetrieval: Validate User

Tool to validate the provided API key.

FRAMEWORKS

How to build Remote retrieval MCP Agent with another framework

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Remote retrieval MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Remote retrieval MCP with Claude Agent SDK

Claude Code logo

Claude Code

Use Remote retrieval MCP with Claude Code

Codex logo

Codex

Use Remote retrieval MCP with Codex

OpenClaw logo

OpenClaw

Use Remote retrieval MCP with OpenClaw

Hermes logo

Hermes

Use Remote retrieval MCP with Hermes

Atomic Agent logo

Atomic Agent

Use Remote retrieval MCP with Atomic Agent

Google ADK logo

Google ADK

Use Remote retrieval MCP with Google ADK

LangChain logo

LangChain

Use Remote retrieval MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Remote retrieval MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Remote retrieval MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Remote retrieval MCP with LlamaIndex

CrewAI logo

CrewAI

Use Remote retrieval MCP with CrewAI

Pydantic AI logo

Pydantic AI

Use Remote retrieval MCP with Pydantic AI

AutoGen logo

AutoGen

Use Remote retrieval MCP with AutoGen

FAQ

Frequently asked questions

With a standalone Remote retrieval MCP server, the agents and LLMs can only access a fixed set of Remote retrieval tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Remote retrieval and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Remote retrieval tools.

Yes, absolutely. You can configure which Remote retrieval scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Remote retrieval data and credentials are handled as safely as possible.

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