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How to connect Onedesk to Claude

Connect Claude Web, Desktop and Cowork to Onedesk MCP. Log two hours on today's support ticket, remove outdated attachment from project alpha, and more using natural language, with authentication handled for you.

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OneDesk is an all-in-one platform that combines help desk and project management tools. It lets teams manage customer support, tasks, and projects from a single workspace.

24 Tools

Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your Onedesk account to Claude via Composio Connect, enabling it to log two hours on today's support ticket, remove outdated attachment from project Alpha, delete task 'Update onboarding guide' from project, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

Also integrate Onedesk with

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Connecting Onedesk to Claude Web, Desktop, and Cowork

Two ways to add the Composio connector. Pick whichever you prefer.

1. Add with one click

Click the button. Claude opens with the Composio connector filled in. Click Add, then go to step 2.

Add to Claude

Add manually

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

2. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

3. Connect your Onedesk account

Back in Claude, ask it to connect to Onedesk or give it any Onedesk-related task.

For example, ask Claude to:

  • "Log two hours on today's support ticket"
  • "Remove outdated attachment from project Alpha"
  • "Delete task 'Update onboarding guide' from project"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your Onedesk account is ready to use.

What is the Onedesk Claude Connector, and what's possible with it?

The Onedesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Onedesk account. It provides structured and secure access to your help desk and project management workspace, so your agent can perform actions like managing tickets, handling tasks, logging work, and cleaning up projects on your behalf.

  • Automated worklog entry creation: Let your agent log time spent on tickets, tasks, or projects, so you can track team effort without manual entry.
  • Ticket and task cleanup: Direct your agent to delete tickets or tasks that are no longer needed, keeping your workspace organized and up to date.
  • Project and requirement management: Have the agent remove outdated projects or requirements, ensuring your portfolio stays relevant and clutter-free.
  • Attachment and comment removal: Ask your agent to delete attachments or comments from tasks, tickets, or projects, maintaining a clean and focused workflow.
  • Customer and timesheet handling: Enable your agent to securely delete customers or timesheets, helping you maintain accurate records and compliance.

Troubleshooting

1. Why does Claude not use the Composio connector for Onedesk?

The connector can show as connected, but Claude must use it in each Onedesk conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to Onedesk again.

2. Why does Claude show an MCP server error before Onedesk connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for Onedesk.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect Onedesk.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the Onedesk authorization link not work?

The Composio connector is one server. Your Onedesk account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the Onedesk connection.
  • Composio creates a fresh Onedesk authorization link.
  • Open that link in your browser and finish the Onedesk sign-in.

4. Why do Onedesk actions fail after they worked before?

The Onedesk connection can expire or lose permission.

  • Ask Claude to inspect the Onedesk connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the Onedesk account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in Onedesk.
  • If the action still fails with a permission error, check that the connected account has that permission in Onedesk itself.

5. How do I switch to a different Onedesk account?

Claude can manage the Onedesk connection for you.

  • Ask Claude to disconnect or delete the current Onedesk account.
  • Ask Claude to connect Onedesk again.
  • Open the new Composio authorization link for Onedesk.
  • Sign in with the other Onedesk account in the browser.
  • After the account connects, ask Claude to retry the Onedesk task.

6. Why is my Onedesk connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your Onedesk connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click ⋮ and click Clear cache.
  • If Onedesk tools still do not appear, click ⋮, disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect Onedesk.
TOOLS

Supported Tools

Every Onedesk action and event your agent gets out of the box.

Create Worklog Entry

Create a worklog entry to track time spent on a work item (task, ticket, project, etc.

Delete Attachment

Delete a specific attachment from OneDesk by its ID.

Delete Comment

Deletes a comment from OneDesk by its ID.

Delete Customer

Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint.

Delete Message

Deletes a message from OneDesk by its unique message ID.

Delete Project

Delete a project in OneDesk by its ID.

Delete Requirement

Delete a requirement from OneDesk.

Delete Task

Tool to delete a specific task.

Delete Ticket

Deletes a ticket from OneDesk by its internal ID.

Delete Timesheet

Tool to delete a timesheet by its ID.

Delete User

Deletes a user from OneDesk by their unique user ID.

Get Attachments

Retrieve attachments for a specific item by its external ID.

Get Comment Details

Retrieve detailed information for a specific comment by its ID.

Get Comments

Attempts to retrieve comments (discussion posts) from OneDesk.

Get Feedback Items

Retrieve all feedback items from OneDesk.

Get Feedback Details

Retrieve detailed information about a specific item in OneDesk by its internal ID.

Get Issue Details

Retrieve comprehensive details of a specific issue by its ID.

Get Issues

Retrieve a list of issues from OneDesk.

Get Messages

Tool to retrieve a list of messages from OneDesk.

Get Requirements

Retrieve a list of requirements from OneDesk.

Get Task Details

Retrieves comprehensive details of a specific task/item in OneDesk by its ID.

Get Tickets

Retrieve tickets from OneDesk by querying a range of item IDs.

Get Timesheet Details

Tool to retrieve details of a specific timesheet entry.

Get Worklogs

Retrieve a list of worklogs from OneDesk with optional filtering and pagination.

FRAMEWORKS

How to build Onedesk MCP Agent with another framework

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Onedesk MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Onedesk MCP with Claude Agent SDK

Claude Code logo

Claude Code

Use Onedesk MCP with Claude Code

Codex logo

Codex

Use Onedesk MCP with Codex

OpenClaw logo

OpenClaw

Use Onedesk MCP with OpenClaw

Hermes logo

Hermes

Use Onedesk MCP with Hermes

Atomic Agent logo

Atomic Agent

Use Onedesk MCP with Atomic Agent

Google ADK logo

Google ADK

Use Onedesk MCP with Google ADK

LangChain logo

LangChain

Use Onedesk MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Onedesk MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Onedesk MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Onedesk MCP with LlamaIndex

CrewAI logo

CrewAI

Use Onedesk MCP with CrewAI

Pydantic AI logo

Pydantic AI

Use Onedesk MCP with Pydantic AI

AutoGen logo

AutoGen

Use Onedesk MCP with AutoGen

FAQ

Frequently asked questions

With a standalone Onedesk MCP server, the agents and LLMs can only access a fixed set of Onedesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Onedesk and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Onedesk tools.

Yes, absolutely. You can configure which Onedesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Onedesk data and credentials are handled as safely as possible.

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