How to connect Onedesk to Claude Cowork

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks. This guide walks you through the easiest and most secure way to connect your Onedesk account to Cowork via Composio Connect, enabling it to log two hours on today's support ticket, remove outdated attachment from project Alpha, delete task 'Update onboarding guide' from project, and more such actions on your behalf without compromising your account security.

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Onedesk

Api Key

OneDesk is an all-in-one platform that combines help desk and project management tools. It lets teams manage customer support, tasks, and projects from a single workspace.

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Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Onedesk account to Cowork via Composio Connect, enabling it to log two hours on today's support ticket, remove outdated attachment from project Alpha, delete task 'Update onboarding guide' from project, and more such actions on your behalf without compromising your account security.

Also integrate Onedesk with

OpenAI Agents SDK Claude Agent SDK Claude Code Codex OpenClaw Hermes CLI Google ADK LangChain Vercel AI SDK Mastra AI LlamaIndex CrewAI

Connecting Onedesk to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash

https://connect.composio.dev/mcp

Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Onedesk account

Back in Cowork, ask the agent to connect to Onedesk or give it any Onedesk-related task.

For example, ask Cowork to:

"Log two hours on today's support ticket"
"Remove outdated attachment from project Alpha"
"Delete task 'Update onboarding guide' from project"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Onedesk account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Onedesk through MCP without you sharing account credentials directly with the agent.

What is the Onedesk MCP server, and what's possible with it?

The Onedesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Onedesk account. It provides structured and secure access to your help desk and project management workspace, so your agent can perform actions like managing tickets, handling tasks, logging work, and cleaning up projects on your behalf.

Automated worklog entry creation: Let your agent log time spent on tickets, tasks, or projects, so you can track team effort without manual entry.
Ticket and task cleanup: Direct your agent to delete tickets or tasks that are no longer needed, keeping your workspace organized and up to date.
Project and requirement management: Have the agent remove outdated projects or requirements, ensuring your portfolio stays relevant and clutter-free.
Attachment and comment removal: Ask your agent to delete attachments or comments from tasks, tickets, or projects, maintaining a clean and focused workflow.
Customer and timesheet handling: Enable your agent to securely delete customers or timesheets, helping you maintain accurate records and compliance.

TOOLS

Supported Tools

Every Onedesk action and event your agent gets out of the box.

Create Worklog Entry

Create a worklog entry to track time spent on a work item (task, ticket, project, etc.

Delete Attachment

Delete a specific attachment from OneDesk by its ID.

Delete Comment

Deletes a comment from OneDesk by its ID.

Delete Customer

Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint.

Delete Message

Deletes a message from OneDesk by its unique message ID.

Delete Project

Delete a project in OneDesk by its ID.

Delete Requirement

Delete a requirement from OneDesk.

Delete Task

Tool to delete a specific task.

Delete Ticket

Deletes a ticket from OneDesk by its internal ID.

Delete Timesheet

Tool to delete a timesheet by its ID.

Delete User

Deletes a user from OneDesk by their unique user ID.

Get Attachments

Retrieve attachments for a specific item by its external ID.

Get Comment Details

Retrieve detailed information for a specific comment by its ID.

Get Comments

Attempts to retrieve comments (discussion posts) from OneDesk.

Get Feedback Items

Retrieve all feedback items from OneDesk.

Get Feedback Details

Retrieve detailed information about a specific item in OneDesk by its internal ID.

Get Issue Details

Retrieve comprehensive details of a specific issue by its ID.

Get Issues

Retrieve a list of issues from OneDesk.

Get Messages

Tool to retrieve a list of messages from OneDesk.

Get Requirements

Retrieve a list of requirements from OneDesk.

Get Task Details

Retrieves comprehensive details of a specific task/item in OneDesk by its ID.

Get Tickets

Retrieve tickets from OneDesk by querying a range of item IDs.

Get Timesheet Details

Tool to retrieve details of a specific timesheet entry.

Get Worklogs

Retrieve a list of worklogs from OneDesk with optional filtering and pagination.

FRAMEWORKS

How to build Onedesk MCP Agent with another framework

OpenAI Agents SDK

Use Onedesk MCP with OpenAI Agents SDK

Claude Agent SDK

Use Onedesk MCP with Claude Agent SDK

Claude Code

Use Onedesk MCP with Claude Code

Codex

Use Onedesk MCP with Codex

OpenClaw

Use Onedesk MCP with OpenClaw

Hermes

Use Onedesk MCP with Hermes

CLI

Use Onedesk MCP with CLI

Google ADK

Use Onedesk MCP with Google ADK

LangChain

Use Onedesk MCP with LangChain

Vercel AI SDK

Use Onedesk MCP with Vercel AI SDK

Mastra AI

Use Onedesk MCP with Mastra AI

LlamaIndex

Use Onedesk MCP with LlamaIndex

CrewAI

Use Onedesk MCP with CrewAI

MORE TOOLKITS

Explore Other Toolkits

Toolkit marketplace

Google Sheets

Oauth2

Google Sheets is a cloud-based spreadsheet tool for real-time collaboration and data analysis. It lets teams work together from anywhere, updating information instantly.

Notion

Oauth2Api Key

Notion is a collaborative workspace for notes, docs, wikis, and tasks. It streamlines team knowledge, project tracking, and workflow customization in one place.

Airtable

Oauth2Api Key

Airtable combines the flexibility of spreadsheets with the power of a database for easy project and data management. Teams use Airtable to organize, track, and collaborate with custom views and automations.

Asana

Oauth2

Asana is a collaborative work management platform for teams to organize and track projects. It streamlines teamwork, boosts productivity, and keeps everyone aligned on goals.

FAQ

Frequently asked questions

With a standalone Onedesk MCP server, the agents and LLMs can only access a fixed set of Onedesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Onedesk and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Onedesk tools.

Yes, absolutely. You can configure which Onedesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Onedesk data and credentials are handled as safely as possible.

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A lot of students tell us that the moment their connected tools start talking to each other inside Opennote feels almost magical. The agent just knows them, and it's immensely helped keep new users on the platform.

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Co-founder, Opennote

We chose Composio over Pipedream because it delivered depth where it mattered — niche tools and tricky edge cases other platforms simply ignored. That gave us confidence to scale without compromising.

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CEO, Zams

As a solo builder, shipping fast is life or death. The only way I can outcompete incumbents is by outmanoeuvring them. Getting bogged down managing agent auth would have been a death sentence.

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Founder, Extra Thursday

Before Composio, adding tool integrations was slow and resource-intensive. Each one could take weeks of engineering time, and maintaining them meant constantly keeping up with API changes.

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With hands-on help from their founder, we integrated Gmail and Google Drive in just 30 minutes. This level of personal support and commitment is exactly what startups should strive for.

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Co-Founder, Ingram Technologies