How to connect Onedesk to Claude Cowork

Trusted by
AWS
Glean
Zoom
Airtable
GET STARTED FOR FREEGET A DEMO

30 min · no commitment · see it on your stack

Onedesk logo
Claude Cowork logo
divider

Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Onedesk account to Cowork via Composio Connect, enabling it to log two hours on today's support ticket, remove outdated attachment from project Alpha, delete task 'Update onboarding guide' from project, and more such actions on your behalf without compromising your account security.

Also integrate Onedesk with

Connecting Onedesk to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Onedesk account

Back in Cowork, ask the agent to connect to Onedesk or give it any Onedesk-related task.

For example, ask Cowork to:

  • "Log two hours on today's support ticket"
  • "Remove outdated attachment from project Alpha"
  • "Delete task 'Update onboarding guide' from project"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Onedesk account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Onedesk through MCP without you sharing account credentials directly with the agent.

What is the Onedesk MCP server, and what's possible with it?

The Onedesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Onedesk account. It provides structured and secure access to your help desk and project management workspace, so your agent can perform actions like managing tickets, handling tasks, logging work, and cleaning up projects on your behalf.

  • Automated worklog entry creation: Let your agent log time spent on tickets, tasks, or projects, so you can track team effort without manual entry.
  • Ticket and task cleanup: Direct your agent to delete tickets or tasks that are no longer needed, keeping your workspace organized and up to date.
  • Project and requirement management: Have the agent remove outdated projects or requirements, ensuring your portfolio stays relevant and clutter-free.
  • Attachment and comment removal: Ask your agent to delete attachments or comments from tasks, tickets, or projects, maintaining a clean and focused workflow.
  • Customer and timesheet handling: Enable your agent to securely delete customers or timesheets, helping you maintain accurate records and compliance.

Supported Tools & Triggers

Tools
Create Worklog EntryCreate a worklog entry to track time spent on a work item (task, ticket, project, etc.
Delete AttachmentDelete a specific attachment from OneDesk by its ID.
Delete CommentDeletes a comment from OneDesk by its ID.
Delete CustomerDeletes a customer from OneDesk using the DELETE /customers/{id} endpoint.
Delete MessageDeletes a message from OneDesk by its unique message ID.
Delete ProjectDelete a project in OneDesk by its ID.
Delete RequirementDelete a requirement from OneDesk.
Delete TaskTool to delete a specific task.
Delete TicketDeletes a ticket from OneDesk by its internal ID.
Delete TimesheetTool to delete a timesheet by its ID.
Delete UserDeletes a user from OneDesk by their unique user ID.
Get AttachmentsRetrieve attachments for a specific item by its external ID.
Get Comment DetailsRetrieve detailed information for a specific comment by its ID.
Get CommentsAttempts to retrieve comments (discussion posts) from OneDesk.
Get Feedback ItemsRetrieve all feedback items from OneDesk.
Get Feedback DetailsRetrieve detailed information about a specific item in OneDesk by its internal ID.
Get Issue DetailsRetrieve comprehensive details of a specific issue by its ID.
Get IssuesRetrieve a list of issues from OneDesk.
Get MessagesTool to retrieve a list of messages from OneDesk.
Get RequirementsRetrieve a list of requirements from OneDesk.
Get Task DetailsRetrieves comprehensive details of a specific task/item in OneDesk by its ID.
Get TicketsRetrieve tickets from OneDesk by querying a range of item IDs.
Get Timesheet DetailsTool to retrieve details of a specific timesheet entry.
Get WorklogsRetrieve a list of worklogs from OneDesk with optional filtering and pagination.

How to build Onedesk MCP Agent with another framework

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Onedesk MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Onedesk MCP with Claude Agent SDK

Claude Code logo

Claude Code

Use Onedesk MCP with Claude Code

Codex logo

Codex

Use Onedesk MCP with Codex

OpenClaw logo

OpenClaw

Use Onedesk MCP with OpenClaw

Hermes logo

Hermes

Use Onedesk MCP with Hermes

CLI logo

CLI

Use Onedesk MCP with CLI

Google ADK logo

Google ADK

Use Onedesk MCP with Google ADK

LangChain logo

LangChain

Use Onedesk MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Onedesk MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Onedesk MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Onedesk MCP with LlamaIndex

CrewAI logo

CrewAI

Use Onedesk MCP with CrewAI

FAQ

What are the differences in Tool Router MCP and Onedesk MCP?

With a standalone Onedesk MCP server, the agents and LLMs can only access a fixed set of Onedesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Onedesk and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Cowork?

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Onedesk tools.

Can I manage the permissions and scopes for Onedesk while using Tool Router?

Yes, absolutely. You can configure which Onedesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Onedesk data and credentials are handled as safely as possible.

Used by agents from

Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

Get started for freeGet a demo↗