Onedesk Integration for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Onedesk MCP or direct API to create tickets, update projects, fetch support conversations, and automate workflows through natural language.
BOOK A CALLGET STARTED FOR FREE
Onedesk Logo
Gradient Top
Gradient Middle
Gradient Bottom
divider

Supported Tools

Tools
Create Worklog EntryTool to create a worklog entry.
Delete AttachmentTool to delete a specific attachment.
Delete CommentTool to delete a specific comment by its id.
Delete CustomerTool to delete a customer.
Delete MessageTool to delete a specific message.
Delete ProjectTool to delete a project by its id.
Delete RequirementTool to delete a requirement.
Delete TaskTool to delete a specific task.
Delete TicketTool to delete a ticket by its id.
Delete TimesheetTool to delete a timesheet by its id.
Delete UserTool to delete a user by its id.
Delete WorklogTool to delete a worklog by its id.
Get AttachmentsTool to retrieve a list of attachments.
Get Comment DetailsTool to retrieve detailed information for a comment by its id.
Get CommentsTool to retrieve all comments.
Get Feedback ItemsTool to retrieve all feedback items.
Get Feedback DetailsTool to retrieve details of a specific feedback item.
Get Issue DetailsTool to retrieve details of a specific issue.
Get IssuesTool to retrieve a list of issues.
Get MessagesTool to retrieve a list of messages.
Get Requirement DetailsTool to retrieve full details of a specific requirement.
Get RequirementsTool to retrieve a list of requirements.
Get Task DetailsTool to retrieve details of a specific task in onedesk.
Get TicketsTool to retrieve a list of tickets.
Get Timesheet DetailsTool to retrieve details of a specific timesheet entry.
Get TimesheetsTool to retrieve a list of timesheet entries.
Get Worklog DetailsTool to retrieve details of a specific worklog.
Get WorklogsTool to retrieve all worklogs.

Connect Onedesk MCP Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio claude-agent-sdk
Install the Composio SDK and Claude Agent SDK

Create Tool Router Session

python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
Initialize the Composio client and create a Tool Router session

Connect to AI Agent

python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Onedesk tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Create a worklog entry for ticket 5678 with 2 hours logged')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
Use the MCP server with your AI agent

Connect Onedesk API Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio_openai
Install the Composio SDK

Initialize Composio and Create Tool Router Session

python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
Import and initialize Composio client, then create a Tool Router session

Execute Onedesk Tools via Tool Router with Your Agent

python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'Log 2 hours to ticket 12345 for user 6789'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
Get tools from Tool Router session and execute Onedesk actions with your Agent

Why Use Composio?

AI Native Onedesk Integration

  • Supports both Onedesk MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Onedesk data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Onedesk access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Onedesk
  • Scoped, least privilege access to Onedesk resources
  • Full audit trail of agent actions to support review and compliance

Use Onedesk with any AI Agent Framework

Choose a Framework you want to connect Onedesk with

Frequently Asked Questions

Do I need my own developer credentials to use Onedesk with Composio?

Yes, Onedesk requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Used by agents from

Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

Book a call↗Get started for free