Onedesk MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Onedesk MCP or direct API to create tickets, update projects, fetch support conversations, and automate workflows through natural language.

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Api Key

OneDesk is an all-in-one platform that combines help desk and project management tools. It lets teams manage customer support, tasks, and projects from a single workspace.

24 Tools

Try Onedesk now

Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Onedesk
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TOOLS

Supported Tools

Every Onedesk action and event your agent gets out of the box.

Create Worklog Entry

Create a worklog entry to track time spent on a work item (task, ticket, project, etc.

Delete Attachment

Delete a specific attachment from OneDesk by its ID.

Delete Comment

Deletes a comment from OneDesk by its ID.

Delete Customer

Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint.

Delete Message

Deletes a message from OneDesk by its unique message ID.

Delete Project

Delete a project in OneDesk by its ID.

Delete Requirement

Delete a requirement from OneDesk.

Delete Task

Tool to delete a specific task.

Delete Ticket

Deletes a ticket from OneDesk by its internal ID.

Delete Timesheet

Tool to delete a timesheet by its ID.

Delete User

Deletes a user from OneDesk by their unique user ID.

Get Attachments

Retrieve attachments for a specific item by its external ID.

Get Comment Details

Retrieve detailed information for a specific comment by its ID.

Get Comments

Attempts to retrieve comments (discussion posts) from OneDesk.

Get Feedback Items

Retrieve all feedback items from OneDesk.

Get Feedback Details

Retrieve detailed information about a specific item in OneDesk by its internal ID.

Get Issue Details

Retrieve comprehensive details of a specific issue by its ID.

Get Issues

Retrieve a list of issues from OneDesk.

Get Messages

Tool to retrieve a list of messages from OneDesk.

Get Requirements

Retrieve a list of requirements from OneDesk.

Get Task Details

Retrieves comprehensive details of a specific task/item in OneDesk by its ID.

Get Tickets

Retrieve tickets from OneDesk by querying a range of item IDs.

Get Timesheet Details

Tool to retrieve details of a specific timesheet entry.

Get Worklogs

Retrieve a list of worklogs from OneDesk with optional filtering and pagination.

SETUP GUIDE

Connect Onedesk MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["onedesk"],
  mcp: true,
});
Create a session scoped to Onedesk and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "Log 2 hours to ticket 12345 for user 6789",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Onedesk request
SETUP GUIDE

Connect Onedesk API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["onedesk"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Onedesk
3

Run Onedesk tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "Log 2 hours to ticket 12345 for user 6789" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Onedesk tool calls through the session, and print the final answer

Why Use Composio?

AI Native Onedesk Integration

  • Supports both Onedesk MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Onedesk data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Onedesk access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Onedesk
  • Scoped, least privilege access to Onedesk resources
  • Full audit trail of agent actions to support review and compliance

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

EXPLORE MCP GATEWAY
FAQ

Frequently asked questions

Yes, Onedesk requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Onedesk connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Onedesk account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Onedesk actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Onedesk at any time.

When you connect a Onedesk account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Onedesk as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Onedesk. If Onedesk lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Onedesk at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Onedesk connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Onedesk rejects the old key. Create a new key in Onedesk and reconnect the account from the Composio dashboard or by asking your agent to reconnect Onedesk. Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal Onedesk use. Paid plans add higher limits and team features. Your Onedesk plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Onedesk accounts).

With Composio, you connect Onedesk once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

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