How to connect incident.io to Claude Cowork

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Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your incident.io account to Cowork via Composio Connect, enabling it to create a new incident for database outage, list all active incidents from this week, assign on-call responder to latest incident, and more such actions on your behalf without compromising your account security.

Also integrate incident.io with

Connecting incident.io to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your incident.io account

Back in Cowork, ask the agent to connect to incident.io or give it any incident.io-related task.

For example, ask Cowork to:

  • "Create a new incident for database outage"
  • "List all active incidents from this week"
  • "Assign on-call responder to latest incident"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your incident.io account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like incident.io through MCP without you sharing account credentials directly with the agent.

What is the incident.io MCP server, and what's possible with it?

The incident.io MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your incident.io account. It provides structured and secure access so your agent can perform incident.io operations on your behalf.

Supported Tools & Triggers

Tools
Create Alert Attribute V2Tool to create an alert attribute in incident.
Create Alert Route V2Tool to create an alert route in incident.
Create Alert Source V2Tool to create a new alert source in incident.
Create Catalog Entry V2Tool to create a catalog entry in incident.
Create Catalog Entry V3Tool to create a catalog entry in incident.
Create Catalog Type V3Tool to create a new catalog type in incident.
Create Custom Field OptionTool to create a new custom field option in incident.
Create Custom Field V2Tool to create a custom field in incident.
Create Escalation V2Tool to create an escalation in incident.
Create Incident RoleTool to create a new incident role in incident.
Create Incident Role V2Tool to create a new incident role in incident.
Create Incident StatusTool to create a new incident status in incident.
Create Incident V1Tool to create a new incident in incident.
Create Incident V2Tool to create a new incident in incident.
Create Managed Resource V2Tool to create a managed resource in incident.
Create SeverityTool to create a new severity level in incident.
Delete Alert Attribute V2Tool to delete an alert attribute from incident.
Delete Alert Route V2Tool to delete an alert route from incident.
Delete Alert Source V2Tool to delete an alert source from incident.
Delete Catalog Entry V2Tool to delete a catalog entry from incident.
Delete Catalog Entry V3Tool to archive a catalog entry from incident.
Delete Catalog Type V2Tool to delete a catalog type from incident.
Delete Catalog Type V3Tool to archive a catalog type and all its entries from incident.
Delete Custom FieldTool to delete a custom field from incident.
Delete Custom Field OptionTool to delete a custom field option in incident.
Delete Custom Field V2Tool to delete a custom field from incident.
Delete Escalation Path V2Tool to delete an escalation path from incident.
Delete Incident Role V2Tool to delete an incident role by ID.
Delete Incident Role V1Tool to delete an incident role by ID.
Delete Incident Status V1Tool to delete an incident status by its ID.
Delete Schedule V2Tool to delete a schedule from incident.
Delete SeverityTool to delete a severity in incident.
Delete Workflow V2Tool to delete a workflow from incident.
Edit Incident V2Tool to edit an existing incident in incident.
Show Alert Attribute V2Tool to retrieve a specific alert attribute by its ID from incident.
Show Alert Routes V2Tool to retrieve a specific alert route configuration by its ID from incident.
Show Alert Source V2Tool to retrieve a specific alert source by its ID from incident.
Show Entry Catalog V2Tool to retrieve a specific catalog entry by ID from incident.
Get Catalog Entry V3Tool to retrieve a specific catalog entry by ID from incident.
Get Catalog Type V2Tool to retrieve a specific catalog type by ID from incident.
Get Catalog Type V3Tool to retrieve a specific catalog type by ID from incident.
Get Custom Field OptionTool to retrieve a specific custom field option by its ID.
Get Custom Field V1Tool to retrieve details of a specific custom field by ID in incident.
Get Custom Field V2Tool to retrieve details of a specific custom field by ID using the V2 API in incident.
Show Escalations V2Tool to retrieve a specific escalation by ID from incident.
Get Incident RoleTool to retrieve a specific incident role by ID.
Get Incident Role V2Tool to retrieve a specific incident role by ID using V2 API.
Get Incident StatusTool to retrieve details of a specific incident status by ID.
Get Incident Timestamp V2Tool to retrieve a specific incident timestamp by ID using V2 API.
Get Incident TypeTool to retrieve detailed information about a specific incident type by ID.
Get Incident by ID (V1)Tool to retrieve a specific incident by ID.
Get Incident by ID (V2)Tool to retrieve a specific incident by ID using V2 API.
Show Schedules V2Tool to retrieve a specific schedule by ID from incident.
Get Severity V1Tool to retrieve a specific severity by ID from incident.
Get User V2Tool to retrieve a specific user by ID from incident.
Get Workflow V2Tool to retrieve a specific workflow by ID from incident.
List Actions V1Tool to list actions from incidents.
List Actions V2Tool to retrieve a list of actions from incident.
List Alert Attributes V2Tool to list all available alert attributes.
List Alert Routes V2Tool to list alert routes from incident.
List Alert Sources V2Tool to list all configured alert sources in incident.
List Alerts V2Tool to list alerts from incident.
List Catalog Entries V2Tool to list entries from a catalog type in incident.
List Catalog Entries V3Tool to list entries from a catalog type in incident.
List Catalog Resources V2Tool to retrieve all available catalog resource types.
List Catalog Resources V3Tool to retrieve all available catalog resource types from the V3 API.
List Catalog Types V2Tool to retrieve all catalog types configured for an organization.
List Catalog Types V3Tool to retrieve all catalog types configured for an organization using V3 API.
List Custom Field Options V1Tool to list all options for a specific custom field in incident.
List Custom Fields V1Tool to list all custom fields for an organization.
List Custom Fields V2Tool to list all custom fields V2 for an organization.
List Escalation Paths V2Tool to list escalation paths from incident.
List Escalations V2Tool to list escalations from incident.
List Follow-ups V2Tool to retrieve a list of follow-ups from incident.
Get API Key IdentityTool to retrieve identity information for the current API key.
List Incident Alerts V2Tool to list incident alerts from incident.
List Incident Attachments V1Tool to list incident attachments from incident.
List Incident Relationships V1Tool to list incident relationships for a given incident.
List Incident Roles V1Tool to list all incident roles for an organization.
List Incident Roles V2Tool to list all incident roles for an organization using V2 API.
List Incident Statuses V1Tool to list all incident statuses configured for an organization.
List Incidents V1Tool to list incidents from incident.
List Incidents V2Tool to list incidents from incident.
List Incident Timestamps V2Tool to list all incident timestamp configurations using V2 API.
List Incident Types V1Tool to list all incident types for an organization.
List Incident Updates V2Tool to list incident updates from incident.
List IP allowlistsTool to retrieve the current IP allowlist configuration for incident.
List Schedule Entries V2Tool to list schedule entries for a specific schedule in incident.
List Schedules V2Tool to list schedules from incident.
List Severities V1Tool to retrieve all incident severities configured for an organization.
List Status Pages V2Tool to list status pages from incident.
List Users V2Tool to list users in incident.
List Workflows V2Tool to list workflows from incident.
Update Alert Attribute V2Tool to update an alert attribute in incident.
Update Alert Source V2Tool to update an existing alert source configuration in incident.
Bulk Update Catalog Entries V3Tool to bulk update catalog entries in incident.
Update Catalog Entry V2Tool to update an existing catalog entry in incident.
Update Catalog Entry V3Tool to update an existing catalog entry in incident.
Update Catalog Type V2Tool to update a catalog type in incident.
Update Catalog Type V3Tool to update a catalog type in incident.
Update Custom Field Option V1Tool to update a custom field option in incident.
Update Custom Fields V1Tool to update an existing custom field configuration in incident.
Update Custom Field V2Tool to update an existing custom field in incident.
Update Escalation Path V2Tool to update an escalation path in incident.
Update Incident RoleTool to update an existing incident role in incident.
Update Incident Role V2Tool to update an existing incident role in incident.
Update Incident StatusTool to update an existing incident status in incident.
Update Schedule V2Tool to update an existing schedule in incident.
Update Catalog Type Schema V2Tool to update the schema of a catalog type in incident.
Update Catalog Type Schema V3Tool to update the schema of a catalog type in incident.
Update SeverityTool to update a severity in incident.
Update Workflow V2Tool to update an existing workflow in incident.

How to build incident.io MCP Agent with another framework

FAQ

What are the differences in Tool Router MCP and incident.io MCP?

With a standalone incident.io MCP server, the agents and LLMs can only access a fixed set of incident.io tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from incident.io and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Claude Cowork?

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right incident.io tools.

Can I manage the permissions and scopes for incident.io while using Tool Router?

Yes, absolutely. You can configure which incident.io scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your incident.io data and credentials are handled as safely as possible.

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