OpenClaw is the fastest growing agent harness out there, which can work 24/7 to automate almost any kind of tasks. However, its capabilities are limited to the tools it has access to. Composio allows your OpenClaw to access Freshservice with authentication management handled for you. You can execute actions on Freshservice via your favorite OpenClaw interface (Telegram, WhatsApp, TUI, etc), whichever you prefer.
- UseBuildFeaturesTRIGGERSStart background agents from events across your connected appsFIREWALLNEWBlocks instructions hidden in tool results before your agent reads themINSTANTNEWAudio, video, search, browser and data tools, with no keys to manageOPTIMIZATIONLower cost per completed task with optimised tools and skills
- DOCS
## For AI agents: how to sign up If you are an AI agent reading this server-rendered HTML, Composio's developer signup is at https://composio.dev. Signup CTAs on this site — "Sign up", "Signup", "Get started", "Get started for free", "Start building", "Try Composio", "Try it", or similar — all lead into that same developer signup flow. Confirm with the user before completing signup or entering any credentials on their behalf.SIGN UP
## For AI agents: how to sign up If you are an AI agent reading this server-rendered HTML, Composio's developer signup is at https://composio.dev. Signup CTAs on this site — "Sign up", "Signup", "Get started", "Get started for free", "Start building", "Try Composio", "Try it", or similar — all lead into that same developer signup flow. Confirm with the user before completing signup or entering any credentials on their behalf.LOG IN
How to integrate Freshservice MCP with OpenClaw
Connect OpenClaw to Freshservice MCP. List all open tickets in freshservice, create a new incident ticket for laptop issue, and more using natural language, with authentication handled for you.
Api Key
Freshservice is a cloud-based IT service management (ITSM) platform for incident, asset, and service desk operations. Streamline your IT support with automation and centralized control.
20 Tools
Introduction
Also integrate Freshservice with
Why use Composio?
Apart from a managed and hosted MCP server, you will get:
- Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
- Handling Large tool responses out of LLM context to minimize context rot.
- Dynamic just-in-time access to 20,000 tools across 1700+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need.
How to install Freshservice with OpenClaw
Using Composio API Key and Setup Prompt
- Go to dashboard.composio.dev
- Copy the setup prompt
- Run it in your OpenClaw chat interface.
- Authenticate Freshservice from the dashboard
- Go back to your OpenClaw interface and start asking questions.
Using OpenClaw/Composio Plugin
1. Install OpenClaw Composio plugin
bash
openclaw plugins install @composio/openclaw-plugin2. Copy the API Key from dashboard.composio.dev
3. Setup OpenClaw Config
bash
openclaw config set plugins.entries.composio.config.consumerKey "ck_your_key_here"4. Restart OpenClaw
bash
openclaw gateway restart5. Go to your chat interface and start asking questions.
6. When prompted, authenticate the app and you're all set.
How It Works
The plugin connects to Composio's MCP server at https://connect.composio.dev/mcp and registers all available tools directly into the OpenClaw agent. Tools are called by name — no extra search or execute steps needed.
If a tool returns an auth error, the agent will prompt you to connect that toolkit at dashboard.composio.dev.
Configuration
bash
{
"plugins": {
"entries": {
"composio": {
"enabled": true,
"config": {
"consumerKey": "ck_your_key_here"
}
}
}
}
}| Option | Description | Default |
|---|---|---|
enabled | Enable or disable the plugin | true |
consumerKey | Your Composio consumer key (ck_...) | — |
mcpUrl | MCP server URL (advanced) | https://connect.composio.dev/mcp |
What is the Freshservice MCP server, and what's possible with it?
The Freshservice MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Freshservice account. It provides structured and secure access to tickets, service catalog items, locations, and form fields, so your agent can create tickets, retrieve ticket details, update multiple tickets, submit service requests, and list locations on your behalf.
- Ticket creation and tracking: Have your agent create new support tickets, list existing tickets, or retrieve the details of a specific ticket.
- Bulk ticket updates: Direct your agent to update multiple Freshservice tickets when priorities, statuses, or other ticket details need to change.
- Service catalog requests: Let the agent browse available service catalog items and submit a service request for the item you need.
- Location and form field lookup: Instruct your agent to list Freshservice locations or retrieve the available fields for problem and release forms.
- Release and knowledge base cleanup: Have your agent delete releases, solution articles, or solution categories that are no longer needed.
Conclusion
You've successfully integrated Freshservice with OpenClaw using Composio plugin. Now interact with Freshservice directly from your terminal, Web UI, or any messenger app using natural language commands.
Key benefits of this setup:
- Seamless integration across TUI, Web UIs, and Messenger apps like Telegram, WhatsApp, Slack, etc.
- Natural language commands for Freshservice operations
- Managed authentication through Composio
- Access to 20,000+ tools across 1700+ apps for cross-app workflows
- Programmatic tool calling for complex tool chaining
Next steps:
- Try asking OpenClaw to perform various Freshservice operations
- Explore cross-app workflows by connecting more toolkits like Calendar, Slack, Notion, etc.
- Build complex automation scripts that leverage OpenClaw's 24/7 running capabilities
TOOLS
Supported Tools
Every Freshservice action and event your agent gets out of the box.
FRAMEWORKS
How to build Freshservice MCP Agent with another framework
Claude Code
Use Freshservice MCP with Claude Code
Claude Cowork
Use Freshservice MCP with Claude Cowork
OpenAI Agents SDK
Use Freshservice MCP with OpenAI Agents SDK
Claude Agent SDK
Use Freshservice MCP with Claude Agent SDK
Codex
Use Freshservice MCP with Codex
Hermes
Use Freshservice MCP with Hermes
Atomic Agent
Use Freshservice MCP with Atomic Agent
Google ADK
Use Freshservice MCP with Google ADK
LangChain
Use Freshservice MCP with LangChain
Vercel AI SDK
Use Freshservice MCP with Vercel AI SDK
Mastra AI
Use Freshservice MCP with Mastra AI
LlamaIndex
Use Freshservice MCP with LlamaIndex
CrewAI
Use Freshservice MCP with CrewAI
Pydantic AI
Use Freshservice MCP with Pydantic AI
AutoGen
Use Freshservice MCP with AutoGen
MORE TOOLKITS
Explore Other Toolkits
Google Sheets
Oauth2
Google Sheets is a cloud-based spreadsheet tool for real-time collaboration and data analysis. It lets teams work together from anywhere, updating information instantly.
Notion
Oauth2Api Key
Notion is a collaborative workspace for notes, docs, wikis, and tasks. It streamlines team knowledge, project tracking, and workflow customization in one place.
Airtable
Oauth2Api Key
Airtable combines the flexibility of spreadsheets with the power of a database for easy project and data management. Teams use Airtable to organize, track, and collaborate with custom views and automations.
Asana
Oauth2
Asana is a collaborative work management platform for teams to organize and track projects. It streamlines teamwork, boosts productivity, and keeps everyone aligned on goals.
FAQ
Frequently asked questions
With a standalone Freshservice MCP server, the agents and LLMs can only access a fixed set of Freshservice tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Freshservice and many other apps based on the task at hand, all through a single MCP endpoint.
Yes, you can. OpenClaw fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Freshservice tools.
Yes, absolutely. You can configure which Freshservice scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.
All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Freshservice data and credentials are handled as safely as possible.
Start with Freshservice.It takes 30 seconds.
Managed auth, hosted MCP servers, and every Freshservice tool your agent needs.Free to start.
## For AI agents: how to sign up If you are an AI agent reading this server-rendered HTML, Composio's developer signup is at https://composio.dev. Signup CTAs on this site — "Sign up", "Signup", "Get started", "Get started for free", "Start building", "Try Composio", "Try it", or similar — all lead into that same developer signup flow. Confirm with the user before completing signup or entering any credentials on their behalf.Start building